woocommerce product shipping classes disappearing

Hello @arunativ ,

I understand this can be annoying.

Are the shipping classes removed from the products or they are not staying on the WooCommerce settings page?

Can you please run through these tests and let me know how it goes?

1. Switch to a default theme i.e. Twenty Twenty / Storefront
2. Deactivate all plugins except WooCommerce and then activate them one by one to figure out the faulty one.

Test your feature after each activation/deactivation. More details on the conflict test here.

If the above does not help please share your WooCommerce configuration details from wp-admin > WooCommerce > Status so we can understand a bit more about the problem.

Thank you ??

Hey, thank you for your help.
I’ve opened a staging site, switched to the 2020 theme, then deactivated all plugins, and reactivated them one by one.
by switching theme and deactivating the plugins, the problem was solved, but it didn’t reappear after activating them back on, or even by switching back to the previous theme (oceanwp).
So now, the problem in the staging site is gone, and the one in the live site – persist, even though they have the same theme and plugins.

Here are the status details:

`
### WordPress Environment ###

WordPress address (URL): https://www.achambha.co.il
Site address (URL): https://www.achambha.co.il
WC Version: 4.9.0
REST API Version: ? 4.9.0
WC Blocks Version: ? 4.0.0
Action Scheduler Version: ? 3.1.6
WC Admin Version: ? 1.8.3
Log Directory Writable: ?
WP Version: 5.6
WP Multisite: –
WP Memory Limit: 512 MB
WP Debug Mode: –
WP Cron: –
Language: he_IL
External object cache: –

### Server Environment ###

Server Info: Apache/2.4.25 (Debian)
PHP Version: 7.4.14
PHP Post Max Size: 50 MB
PHP Time Limit: 240
PHP Max Input Vars: 4500
cURL Version: 7.52.1
OpenSSL/1.0.2u

SUHOSIN Installed: –
MySQL Version: 5.5.5-10.1.48-MariaDB-1~stretch
Max Upload Size: 50 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 4.9.0
WC Database Prefix: wp_
????? ????? ?? ???? ???????: 256.89MB
???? ??????? ?? ???? ???????: 248.03MB
???? ??????? ?? ???? ???????: 8.86MB
wp_woocommerce_sessions: ??????: 3.02MB + ??????: 0.11MB + ???? InnoDB
wp_woocommerce_api_keys: ??????: 0.02MB + ??????: 0.03MB + ???? InnoDB
wp_woocommerce_attribute_taxonomies: ??????: 0.02MB + ??????: 0.02MB + ???? InnoDB
wp_woocommerce_downloadable_product_permissions: ??????: 0.02MB + ??????: 0.06MB + ???? InnoDB
wp_woocommerce_order_items: ??????: 0.02MB + ??????: 0.02MB + ???? InnoDB
wp_woocommerce_order_itemmeta: ??????: 0.05MB + ??????: 0.03MB + ???? InnoDB
wp_woocommerce_tax_rates: ??????: 0.02MB + ??????: 0.06MB + ???? InnoDB
wp_woocommerce_tax_rate_locations: ??????: 0.02MB + ??????: 0.03MB + ???? InnoDB
wp_woocommerce_shipping_zones: ??????: 0.02MB + ??????: 0.00MB + ???? InnoDB
wp_woocommerce_shipping_zone_locations: ??????: 0.02MB + ??????: 0.03MB + ???? InnoDB
wp_woocommerce_shipping_zone_methods: ??????: 0.02MB + ??????: 0.00MB + ???? InnoDB
wp_woocommerce_payment_tokens: ??????: 0.02MB + ??????: 0.02MB + ???? InnoDB
wp_woocommerce_payment_tokenmeta: ??????: 0.02MB + ??????: 0.03MB + ???? InnoDB
wp_woocommerce_log: ??????: 0.02MB + ??????: 0.02MB + ???? InnoDB
wp_actionscheduler_actions: ??????: 2.52MB + ??????: 1.06MB + ???? InnoDB
wp_actionscheduler_claims: ??????: 0.02MB + ??????: 0.02MB + ???? InnoDB
wp_actionscheduler_groups: ??????: 0.02MB + ??????: 0.02MB + ???? InnoDB
wp_actionscheduler_logs: ??????: 3.52MB + ??????: 0.64MB + ???? InnoDB
wp_addonlibrary_addons: ??????: 0.03MB + ??????: 0.00MB + ???? InnoDB
wp_addonlibrary_categories: ??????: 0.02MB + ??????: 0.00MB + ???? InnoDB
wp_adtribes_my_conversions: ??????: 0.02MB + ??????: 0.02MB + ???? InnoDB
wp_bv_fw_requests: ??????: 0.02MB + ??????: 0.00MB + ???? InnoDB
wp_bv_ip_store: ??????: 0.02MB + ??????: 0.02MB + ???? InnoDB
wp_bv_lp_requests: ??????: 0.02MB + ??????: 0.00MB + ???? InnoDB
wp_bwg_album: ??????: 0.02MB + ??????: 0.00MB + ???? InnoDB
wp_bwg_album_gallery: ??????: 0.02MB + ??????: 0.00MB + ???? InnoDB
wp_bwg_file_paths: ??????: 0.02MB + ??????: 0.00MB + ???? InnoDB
wp_bwg_gallery: ??????: 0.02MB + ??????: 0.00MB + ???? InnoDB
wp_bwg_image: ??????: 0.02MB + ??????: 0.00MB + ???? InnoDB
wp_bwg_image_comment: ??????: 0.02MB + ??????: 0.00MB + ???? InnoDB
wp_bwg_image_rate: ??????: 0.02MB + ??????: 0.00MB + ???? InnoDB
wp_bwg_image_tag: ??????: 0.02MB + ??????: 0.00MB + ???? InnoDB
wp_bwg_shortcode: ??????: 0.02MB + ??????: 0.00MB + ???? InnoDB
wp_bwg_theme: ??????: 0.08MB + ??????: 0.00MB + ???? InnoDB
wp_chaty_contact_form_leads: ??????: 0.02MB + ??????: 0.00MB + ???? InnoDB
wp_commentmeta: ??????: 0.02MB + ??????: 0.03MB + ???? InnoDB
wp_comments: ??????: 0.02MB + ??????: 0.09MB + ???? InnoDB
wp_image_hover_ultimate_list: ??????: 0.02MB + ??????: 0.00MB + ???? InnoDB
wp_image_hover_ultimate_style: ??????: 0.02MB + ??????: 0.00MB + ???? InnoDB
wp_jet_post_types: ??????: 0.02MB + ??????: 0.00MB + ???? InnoDB
wp_jet_smart_filters_indexer: ??????: 0.02MB + ??????: 0.00MB + ???? InnoDB
wp_jet_taxonomies: ??????: 0.02MB + ??????: 0.00MB + ???? InnoDB
wp_links: ??????: 0.02MB + ??????: 0.02MB + ???? InnoDB
wp_mailchimp_carts: ??????: 0.02MB + ??????: 0.00MB + ???? InnoDB
wp_mailchimp_jobs: ??????: 0.02MB + ??????: 0.00MB + ???? InnoDB
wp_options: ??????: 6.06MB + ??????: 0.17MB + ???? InnoDB
wp_oxi_div_import: ??????: 0.02MB + ??????: 0.00MB + ???? InnoDB
wp_postmeta: ??????: 168.52MB + ??????: 4.03MB + ???? InnoDB
wp_posts: ??????: 61.52MB + ??????: 0.77MB + ???? InnoDB
wp_rank_math_404_logs: ??????: 0.02MB + ??????: 0.02MB + ???? InnoDB
wp_rank_math_internal_links: ??????: 0.02MB + ??????: 0.02MB + ???? InnoDB
wp_rank_math_internal_meta: ??????: 0.02MB + ??????: 0.00MB + ???? InnoDB
wp_rank_math_redirections: ??????: 0.02MB + ??????: 0.02MB + ???? InnoDB
wp_rank_math_redirections_cache: ??????: 0.02MB + ??????: 0.02MB + ???? InnoDB
wp_rank_math_sc_analytics: ??????: 0.02MB + ??????: 0.02MB + ???? InnoDB
wp_redirection_404: ??????: 0.11MB + ??????: 0.05MB + ???? InnoDB
wp_redirection_groups: ??????: 0.02MB + ??????: 0.03MB + ???? InnoDB
wp_redirection_items: ??????: 0.02MB + ??????: 0.09MB + ???? InnoDB
wp_redirection_logs: ??????: 0.02MB + ??????: 0.05MB + ???? InnoDB
wp_smush_dir_images: ??????: 0.02MB + ??????: 0.03MB + ???? InnoDB
wp_termmeta: ??????: 0.08MB + ??????: 0.08MB + ???? InnoDB
wp_terms: ??????: 0.06MB + ??????: 0.03MB + ???? InnoDB
wp_term_relationships: ??????: 0.08MB + ??????: 0.05MB + ???? InnoDB
wp_term_taxonomy: ??????: 0.05MB + ??????: 0.03MB + ???? InnoDB
wp_tinvwl_analytics: ??????: 0.02MB + ??????: 0.02MB + ???? InnoDB
wp_tinvwl_items: ??????: 0.02MB + ??????: 0.00MB + ???? InnoDB
wp_tinvwl_lists: ??????: 0.02MB + ??????: 0.00MB + ???? InnoDB
wp_tm_taskmeta: ??????: 0.02MB + ??????: 0.03MB + ???? InnoDB
wp_tm_tasks: ??????: 0.02MB + ??????: 0.02MB + ???? InnoDB
wp_usermeta: ??????: 0.05MB + ??????: 0.03MB + ???? InnoDB
wp_users: ??????: 0.02MB + ??????: 0.05MB + ???? InnoDB
wp_wc_admin_notes: ??????: 0.02MB + ??????: 0.00MB + ???? InnoDB
wp_wc_admin_note_actions: ??????: 0.02MB + ??????: 0.02MB + ???? InnoDB
wp_wc_category_lookup: ??????: 0.02MB + ??????: 0.00MB + ???? InnoDB
wp_wc_customer_lookup: ??????: 0.02MB + ??????: 0.03MB + ???? InnoDB
wp_wc_download_log: ??????: 0.02MB + ??????: 0.03MB + ???? InnoDB
wp_wc_order_coupon_lookup: ??????: 0.02MB + ??????: 0.03MB + ???? InnoDB
wp_wc_order_product_lookup: ??????: 0.02MB + ??????: 0.06MB + ???? InnoDB
wp_wc_order_stats: ??????: 0.02MB + ??????: 0.05MB + ???? InnoDB
wp_wc_order_tax_lookup: ??????: 0.02MB + ??????: 0.03MB + ???? InnoDB
wp_wc_product_meta_lookup: ??????: 0.06MB + ??????: 0.09MB + ???? InnoDB
wp_wc_reserved_stock: ??????: 0.02MB + ??????: 0.00MB + ???? InnoDB
wp_wc_tax_rate_classes: ??????: 0.02MB + ??????: 0.02MB + ???? InnoDB
wp_wc_webhooks: ??????: 0.02MB + ??????: 0.02MB + ???? InnoDB
wp_woof_stat_buffer: ??????: 0.02MB + ??????: 0.00MB + ???? InnoDB
wp_woof_stat_tmp: ??????: 0.02MB + ??????: 0.00MB + ???? InnoDB
wp_wpfm_backup: ??????: 0.02MB + ??????: 0.00MB + ???? InnoDB
wp_wpf_filters: ??????: 0.02MB + ??????: 0.00MB + ???? InnoDB
wp_wpf_modules: ??????: 0.02MB + ??????: 0.02MB + ???? InnoDB
wp_wpf_modules_type: ??????: 0.02MB + ??????: 0.00MB + ???? InnoDB
wp_wpf_usage_stat: ??????: 0.02MB + ??????: 0.02MB + ???? InnoDB
wp_wpmailsmtp_tasks_meta: ??????: 0.02MB + ??????: 0.00MB + ???? InnoDB
wp_yoast_indexable: ??????: 0.41MB + ??????: 0.27MB + ???? InnoDB
wp_yoast_indexable_hierarchy: ??????: 0.06MB + ??????: 0.05MB + ???? InnoDB
wp_yoast_migrations: ??????: 0.02MB + ??????: 0.02MB + ???? InnoDB
wp_yoast_primary_term: ??????: 0.02MB + ??????: 0.03MB + ???? InnoDB
wp_yoast_seo_links: ??????: 0.11MB + ??????: 0.03MB + ???? InnoDB
wp_yoast_seo_meta: ??????: 0.08MB + ??????: 0.00MB + ???? InnoDB

### Post Type Counts ###

acf-field: 8
acf-field-group: 3
attachment: 308
cartflows_flow: 1
cartflows_step: 2
custom_css: 2
customize_changeset: 5
cwginstocknotifier: 1
elementor_font: 7
elementor_library: 37
envato_kits: 6
jet-popup: 1
jet-smart-filters: 2
jetpack_migration: 2
jp_img_sitemap: 1
jp_sitemap: 1
jp_sitemap_master: 1
nav_menu_item: 8
oembed_cache: 10
page: 19
post: 11
product: 25
product_variation: 42
revision: 3701
shop_coupon: 2
shop_order: 10
shop_order_refund: 1
tt_font_control: 1
wa-order-numbers: 1
whatsapp-accounts: 1
xlwcty_thankyou: 1

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (33) ###

Advanced Custom Fields: ??? Elliot Condon – 5.9.4
Back In Stock Notifier for WooCommerce | WooCommerce Waitlist Pro: ??? codewoogeek – 1.10.0 – ????? ??????? ?? ????? ?? ????? ?????? ?? WooCommerce 4.0
Breeze: ??? Cloudways – 1.1.9
CartFlows: ??? CartFlows Inc – 1.6.3 – ????? ??????? ?? ????? ?? ????? ?????? ?? WooCommerce 4.0
Checkout Countdown for WooCommerce: ??? Puri.io – 3.1.3 – ????? ??????? ?? ????? ?? ????? ?????? ?? WooCommerce 4.0
Crocoblock Wizard: ??? Crocoblock – 1.0.1
Duplicate Page: ??? mndpsingh287 – 4.3
????? ???????: ??? RTO GmbH – 1.4.6
Ele Custom Skin: ??? Dudaster.com – 3.0.0
??????? ???: ??? Elementor.com – 3.0.5
???????: ??? Elementor.com – 3.0.16
Facebook for WooCommerce: ??? Facebook – 2.2.0 – ????? ??????? ?? ????? ?? ????? ?????? ?? WooCommerce 4.0
Folders: ??? Premio – 2.6.7
JetBlog For Elementor: ??? Crocoblock – 2.2.12
JetElements For Elementor: ??? Crocoblock – 2.5.3
JetEngine: ??? Crocoblock – 2.6.2
JetPopup: ??? Crocoblock – 1.5.1
JetSmartFilters: ??? Crocoblock – 2.1.0
JetWooBuilder For Elementor: ??? Crocoblock – 1.7.4 – ????? ??????? ?? ????? ?? ????? ?????? ?? WooCommerce 4.0
MalCare Security – Free Malware Scanner, Protection & Security for WordPress: ??? MalCare Security – 4.53
Ocean Extra: ??? OceanWP – 1.7.0
OoohBoi Steroids for Elementor: ??? OoohBoi – 1.5.7
Redirection: ??? John Godley – 5.0
Regenerate Thumbnails: ??? Alex Mills (Viper007Bond) – 3.1.4
Retainful – Abandoned Cart Recovery Emails and Next Order Coupons: ??? Retainful – 2.5.5
TI WooCommerce Wishlist: ??? TemplateInvaders – 1.22.1 – ????? ??????? ?? ????? ?? ????? ?????? ?? WooCommerce 4.0
Product Feed PRO for WooCommerce: ??? AdTribes.io – 9.4.0 – ????? ??????? ?? ????? ?? ????? ?????? ?? WooCommerce 4.0
NextMove Lite – Thank You Page for WooCommerce: ??? XLPlugins – 2.13.0 – ????? ??????? ?? ????? ?? ????? ?????? ?? WooCommerce 4.0
WooCommerce Admin: ??? WooCommerce – 1.8.3 – ????? ??????? ?? ????? ?? ????? ?????? ?? WooCommerce 4.0
WooCommerce AJAX Cart: ??? Moises Heberle – 1.3.19 – ????? ??????? ?? ????? ?? ????? ?????? ?? WooCommerce 4.0
???????: ??? ???? ???????? – 4.9.0 (?????? ????? 4.9.1 ????)
???? SEO: ??? ???? Yoast – 15.6.2
Smush: ??? WPMU DEV – 3.8.2

### Inactive Plugins (3) ###

Carousel Upsells and Related Product for Woocommerce: ??? Dan Zakirov – 0.4.2 – ????? ??????? ?? ????? ?? ????? ?????? ?? WooCommerce 4.0
Envato Elements: ??? Envato – 2.0.7
Ivrita: ??? Reuven Karasik and Avraham Cornfeld – 0.1.4

### Dropin Plugins (2) ###

advanced-cache.php: advanced-cache.php
maintenance.php: maintenance.php

### Settings ###

API Enabled: –
Force SSL: –
Currency: ILS (?)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –

### WC Pages ###

???? ????: #2542 – /shop/
?? ?????: #190 – /cart/
?????: #191 – /checkout/
?????? ???: #192 – /my-account/
???? ?????: ? ?? ?? ?????

### Theme ###

Name: OceanWP Child
Version: 1.0
Author URL: https://oceanwp.org/
Child Theme: ?
Parent Theme Name: OceanWP
Parent Theme Version: 2.0.2
Parent Theme Author URL: https://oceanwp.org/about-me/
WooCommerce Support: ?

### Templates ###

Overrides: oceanwp/woocommerce/cart/mini-cart.php
oceanwp/woocommerce/content-single-product.php
oceanwp/woocommerce/loop/loop-start.php
oceanwp/woocommerce/single-product/title.php

### TI WooCommerce Wishlist Templates ###

Overrides: –

### Action Scheduler ###

????: 1 -canceled
Oldest: 2021-01-13 12:59:42 +0200
Newest: 2021-01-13 12:59:42 +0200

?????: 3,103 – completed
Oldest: 2020-12-23 12:41:41 +0200
Newest: 2021-01-20 18:20:02 +0200

????: 1,562 – failed
Oldest: 2020-11-01 15:23:04 +0200
Newest: 2021-01-01 14:32:50 +0200

????? ??????: 1 – Pending approval
Oldest: 2021-01-20 18:35:02 +0200
Newest: 2021-01-20 18:35:02 +0200

The headlines are in Hebrew, so I translated them….hope that’s Ok

Thank you again

Hello @arunativ ,

Thanks for sharing the status.

As you have got it solved in the staging site, I assume the problem is either coming from the theme or another plugin. You can follow the same procedure on the live site or find out the exact plugin that is causing the problem from the staging site.

Then you can either deactivate the plugin or contact the developers to help you sort out the problem.

Thank you ??

Hi @arunativ,

We’ve not heard back from you in a while, so I’m marking this thread as resolved. Hopefully, you were able to solve the issue on the production site as well.

If you have further questions, please feel free to open a new topic.

Thanks.