woocommerce products disappear for no reason

Hey Stella,

Thanks for reaching out!

It looks like products are randomly disappearing from the site, is this correct?

To better understand the exact issue you are experiencing, can you please clarify the following:

• Are these products disappearing from the front-end or the back end of the site (or both)?
• Are specific types of products disappearing, such as simple products, variable products, or specific categories?
• Have there been any recent updates or installations of new plugins or themes before this issue started occurring?
• Are there any error messages displayed when the products disappear?
• Have there been recent modifications or changes made to the site, such as code adjustments, database alterations, or server updates?
• Do you have any caching mechanisms enabled (e.g., server-side caching, caching plugins)? If so, have you tried clearing the cache to see if the products reappear?
• Have you noticed any pattern regarding the disappearing products? For instance, are they newly added items, or have they been on the site for some time?

Additionally, can you please share the following:

• System Status Report: navigate to?WooCommerce?→?Status. Select?Get system report?and then?Download for Support. This will download a TXT file that has the contents of the SSR which you can then share with us here.
• Fatal Error log: Share a copy of any fatal error log found under?WooCommerce?→?Status?→?Logs.

Cheers!

Good morning Roxy,
thanks for your answer.
I would like to add that the problem is solved by saving the page relating to the site’s permalinks (it’s the only solution), and on the stage site the problem does not appear:
Below are my observations to your questions:

1. The products are disappearing from the front-end, in the back-end remain unchanged
2. All the products disappear and they are simple products with costum fields
3. There aren’t any recent updates or installations of new plugins or themes
4. There aren’t any error messages displayed when the products disappear
5. I haven’t done recent modifications or changes made to the site
6. I had WP Fastest Cache but when the problem appeared, I tried clearing the cache but nothing happened, so I disabled the plugin
7. All the products disappear, both new and old. Sometimes the client add new products.

`
### WordPress Environment ###

WordPress address (URL): https://www.adigrat.it
Site address (URL): https://www.adigrat.it
WC Version: 8.2.0
REST API Version: ? 8.2.0
WC Blocks Version: ? 11.1.2
Action Scheduler Version: ? 3.6.3
Log Directory Writable: ?
WP Version: 6.4.1
WP Multisite: –
WP Memory Limit: 1 GB
WP Debug Mode: –
WP Cron: ?
Language: it_IT
External object cache: –

### Server Environment ###

Server Info: Apache
PHP Version: 8.0.30
PHP Post Max Size: 150 MB
PHP Time Limit: 600
PHP Max Input Vars: 12000
cURL Version: 8.4.0
OpenSSL/1.1.1w

SUHOSIN Installed: –
MySQL Version: 5.7.44-log
Max Upload Size: 150 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 8.2.0
WC Database Prefix: wp_8g9fyr_
Dimensione totale database: 58.30MB
Dimensione dati database: 49.60MB
Dimensione indice database: 8.70MB
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wp_8g9fyr_options: Dati: 4.52MB + indice: 0.08MB + motore InnoDB
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wp_8g9fyr_posts: Dati: 5.52MB + indice: 0.73MB + motore InnoDB
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wp_8g9fyr_users: Dati: 0.02MB + indice: 0.05MB + motore InnoDB
wp_8g9fyr_wc_admin_notes: Dati: 0.09MB + indice: 0.00MB + motore InnoDB
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wp_8g9fyr_wc_order_operational_data: Dati: 0.00MB + indice: 0.00MB + motore MyISAM
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wp_8g9fyr_wc_order_stats: Dati: 0.02MB + indice: 0.05MB + motore InnoDB
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wp_8g9fyr_wc_product_download_directories: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
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wp_8g9fyr_wc_tax_rate_classes: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
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wp_8g9fyr_wfknownfilelist: Dati: 4.15MB + indice: 0.21MB + motore MyISAM
wp_8g9fyr_wflivetraffichuman: Dati: 0.00MB + indice: 0.00MB + motore MyISAM
wp_8g9fyr_wflocs: Dati: 0.01MB + indice: 0.00MB + motore MyISAM
wp_8g9fyr_wflogins: Dati: 0.32MB + indice: 0.08MB + motore MyISAM
wp_8g9fyr_wfls_2fa_secrets: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
wp_8g9fyr_wfls_role_counts: Dati: 0.00MB + indice: 0.00MB + motore MEMORY
wp_8g9fyr_wfls_settings: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
wp_8g9fyr_wfnotifications: Dati: 0.00MB + indice: 0.00MB + motore MyISAM
wp_8g9fyr_wfpendingissues: Dati: 0.00MB + indice: 0.00MB + motore MyISAM
wp_8g9fyr_wfreversecache: Dati: 0.00MB + indice: 0.00MB + motore MyISAM
wp_8g9fyr_wfsecurityevents: Dati: 0.00MB + indice: 0.00MB + motore MyISAM
wp_8g9fyr_wfsnipcache: Dati: 0.00MB + indice: 0.00MB + motore MyISAM
wp_8g9fyr_wfstatus: Dati: 0.12MB + indice: 0.05MB + motore MyISAM
wp_8g9fyr_wftrafficrates: Dati: 0.00MB + indice: 0.00MB + motore MyISAM
wp_8g9fyr_wfwaffailures: Dati: 0.00MB + indice: 0.00MB + motore MyISAM
wp_8g9fyr_wpforms_tasks_meta: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
wp_8g9fyr_wpmailsmtp_debug_events: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
wp_8g9fyr_wpmailsmtp_tasks_meta: Dati: 0.00MB + indice: 0.00MB + motore MyISAM
wp_8g9fyr_wpml_mails: Dati: 4.56MB + indice: 0.01MB + motore MyISAM
wp_8g9fyr_wsal_metadata: Dati: 0.22MB + indice: 0.19MB + motore MyISAM
wp_8g9fyr_wsal_occurrences: Dati: 0.14MB + indice: 0.04MB + motore MyISAM
wp_8g9fyr_yoast_indexable: Dati: 0.25MB + indice: 0.09MB + motore InnoDB
wp_8g9fyr_yoast_indexable_hierarchy: Dati: 0.02MB + indice: 0.05MB + motore InnoDB
wp_8g9fyr_yoast_migrations: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
wp_8g9fyr_yoast_primary_term: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
wp_8g9fyr_yoast_seo_links: Dati: 0.06MB + indice: 0.03MB + motore InnoDB

### Post Type Counts ###

acf-field: 114
acf-field-group: 7
attachment: 3440
custom_css: 3
customize_changeset: 1
elementor_library: 2
immobile: 4
nav_menu_item: 40
page: 34
post: 86
product: 111
revision: 472
wp_block: 8
wp_global_styles: 1
wpcf7_contact_form: 4
wpforms: 3

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (24) ###

WPML Multilingual CMS: by OnTheGoSystems – 4.6.6
WPML SEO: by OnTheGoSystems – 2.1.0
Advanced Custom Fields Multilingual: by OnTheGoSystems – 2.0.5
Advanced Access Manager: by AAM <[email protected]> – 6.9.16
Advanced Custom Fields: by WP Engine – 6.2.1
Blocksy Companion: by CreativeThemes – 1.9.7
Contact Form 7 Multilingual: by OnTheGoSystems – 1.2.1
Contact Form 7: by Takayuki Miyoshi – 5.8.1
Contact Form CFDB7: by Arshid – 1.2.6.7
Custom Post Type UI: by WebDevStudios – 1.14.0
DreamHost Automated Migration: by DreamHost – 5.25
DreamHost Panel Login: by DreamHost
danielbachhuber – 1.0.0

Google Analytics for WordPress by MonsterInsights: by MonsterInsights – 8.20.1
Health Check & Troubleshooting: by The www.ads-software.com community – 1.7.0
iubenda | All-in-one Compliance for GDPR / CCPA Cookie Consent + more: by iubenda – 3.7.6
WooCommerce Multilingual & Multicurrency: by OnTheGoSystems – 5.2.1
WooCommerce: by Automattic – 8.2.0 (aggiornamento alla versione 8.3.1 disponibile)
Wordfence Security: by Wordfence – 7.10.4
Yoast SEO: by Team Yoast – 21.3
WP Mail Logging: by WP Mail Logging Team – 1.12.0
WP Mail SMTP: by WP Mail SMTP – 3.9.0
WP Activity Log: by Melapress – 4.6.1
WPML String Translation: by OnTheGoSystems – 3.2.8
WPS Hide Login: by WPServeur
NicolasKulka
wpformation – 1.9.9


### Inactive Plugins (3) ###

Coming Soon Page, Maintenance Mode, Landing Pages & WordPress Website Builder by SeedProd: by SeedProd – 6.15.15.3
Social Chat: by QuadLayers – 7.1.7
WP Fastest Cache: by Emre Vona – 1.2.0

### Dropin Plugins (1) ###

maintenance.php: maintenance.php

### Must Use Plugins (1) ###

WordPress automation by Installatron: by  –

### Settings ###

API Enabled: –
Force SSL: –
Currency: EUR (€)
Currency Position: right_space
Thousand Separator: .
Decimal Separator: ,
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –
Enforce Approved Product Download Directories: ?
HPOS feature screen enabled: –
HPOS feature enabled: –
Order datastore: WC_Order_Data_Store_CPT
HPOS data sync enabled: –

### WC Pages ###

Shop base: #1587 - /immobili/
Carrello: ? La visibilità della pagina dovrebbe essere pubblica
Pagamento: ? La visibilità della pagina dovrebbe essere pubblica
Il mio account: ? La visibilità della pagina dovrebbe essere pubblica
Termini e condizioni: ? La pagina non è impostata

### Theme ###

Name: Adigrat
Version: 1.0
Author URL: https://www.acconsulting.digital/
Child Theme: ? – Se stai modificando WooCommerce o un tema genitore che non hai costruito personalmente
ti consigliamo di utilizzare un tema child. Vedi: Come creare un tema child

WooCommerce Support: ?

### Templates ###

Overrides: adigrat-wp-theme/woocommerce/archive-product.php versione - è obsoleta. La versione attuale è 3.4.0
adigrat-wp-theme/woocommerce/content-product.php versione - è obsoleta. La versione attuale è 3.6.0
adigrat-wp-theme/woocommerce/loop/loop-start.php versione - è obsoleta. La versione attuale è 3.3.0
adigrat-wp-theme/woocommerce/single-product.php versione - è obsoleta. La versione attuale è 1.6.4

Outdated Templates: ?
					
					
						Scopri come aggiornare

### Admin ###

Enabled Features: activity-panels
analytics
product-block-editor
coupons
core-profiler
customer-effort-score-tracks
import-products-task
experimental-fashion-sample-products
shipping-smart-defaults
shipping-setting-tour
homescreen
marketing
mobile-app-banner
navigation
onboarding
onboarding-tasks
product-variation-management
remote-inbox-notifications
remote-free-extensions
payment-gateway-suggestions
shipping-label-banner
subscriptions
store-alerts
transient-notices
woo-mobile-welcome
wc-pay-promotion
wc-pay-welcome-page

Disabled Features: customize-store
minified-js
new-product-management-experience
settings
async-product-editor-category-field

Daily Cron: ? Next scheduled: 2023-12-05 09:05:41 +00:00
Options: ?
Notes: 140
Onboarding: completed

### Action Scheduler ###

Completato: 298
Oldest: 2023-11-04 17:12:43 +0000
Newest: 2023-12-04 23:06:59 +0000

Operazione non riuscita: 3
Oldest: 2023-04-05 08:17:56 +0000
Newest: 2023-11-14 11:52:11 +0000

In attesa: 3
Oldest: 2023-12-05 09:20:01 +0000
Newest: 2023-12-11 23:06:59 +0000


### Status report information ###

Generated at: 2023-12-05 08:23:01 +00:00
`

2023-11-07T10:44:55+00:00 CRITICAL Uncaught TypeError: number_format(): Argument #1 ($num) must be of type float, string given in /home2/adigrat/public_html/wp-content/themes/adigrat-wp-theme/woocommerce/single-product.php:369
Stack trace:
#0 /home2/adigrat/public_html/wp-content/themes/adigrat-wp-theme/woocommerce/single-product.php(369): number_format('from \xE2\x82\xAC241,000...', 0, ',', '.')
#1 /home2/adigrat/public_html/wp-includes/template-loader.php(106): include('/home2/adigrat/...')
#2 /home2/adigrat/public_html/wp-blog-header.php(19): require_once('/home2/adigrat/...')
#3 /home2/adigrat/public_html/index.php(17): require('/home2/adigrat/...')
#4 {main}
  thrown in /home2/adigrat/public_html/wp-content/themes/adigrat-wp-theme/woocommerce/single-product.php on line 369

2023-11-07T14:32:09+00:00 CRITICAL syntax error, unexpected single-quoted string "intero_immobile" in /home2/adigrat/public_html/wp-content/themes/adigrat-wp-theme/woocommerce/single-product.php alla riga 592

2023-11-07T14:32:42+00:00 CRITICAL syntax error, unexpected token "," in /home2/adigrat/public_html/wp-content/themes/adigrat-wp-theme/woocommerce/single-product.php alla riga 592

2023-11-07T14:33:12+00:00 CRITICAL Unclosed '{' on line 537 does not match ')' in /home2/adigrat/public_html/wp-content/themes/adigrat-wp-theme/woocommerce/single-product.php alla riga 592

2023-11-07T14:33:13+00:00 CRITICAL Unclosed '{' on line 537 does not match ')' in /home2/adigrat/public_html/wp-content/themes/adigrat-wp-theme/woocommerce/single-product.php alla riga 592

Thanks.
Stella

Hi @stellatome

Thanks for providing the requested information above.

I understand that this happens to all products on your site – old or new.

It looks like a third-party plugin or your theme might be causing the conflict here.

For us to investigate this further, can you please try to switch to the default Storefront theme and only WooCommerce plugin is enabled and see if this works?

If so, then this kind of problem is usually caused by your theme or a third-party plugin present on your site. We can run a conflict test to verify this. I’d recommend cloning your site to a staging environment and performing the tests described on this guide without modifying your live site or impacting customers. Many hosts provide staging facilities, so it’s worth checking in with them. It’s also possible to do it using the free WP Staging plugin.

If this was caused by a third-party plugin present on your site, it would be best to reach out to the developers for further assistance here.

As for the error logs, these are pointing to Adigrat that is a third-party plugin that we don’t provide support for based on our Support Policy. Hence, I recommend that you reach out to the developers of the plugin for further assistance. They will be better equipped to help you resolve any issues you’re experiencing with the plugin.

https://www.acconsulting.digital/#contacts

All the best and hopefully, the issue will be fixed soon.

Howdy,

We haven’t heard back from you in a while, so I’m going to mark this as resolved – we’ll be here if you need any further help with this.

Cheers!