Woocommerce products not syncing with Square

  • Resolved acattabriga

    (@acattabriga)


    4 years, 2 months ago

    We’ve gotten Square setup with our Woocommerce page and are taking payment successfully however our products won’t sync with Square. I see a message in the Square settings in Woo that we have 2 products ready to sync, but when I try and sync them I get an error. It’s making managing our inventory a hassle. I’ve gone through other threads in support and we have SKUs for our products, everything is set according to the documentation but no success in syncing.

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author mattdallan

    (@mattdallan)

    Hi @acattabriga,

    Thanks for reporting this issue to us.

    > I see a message in the Square settings in Woo that we have 2 products ready to sync, but when I try and sync them I get an error

    Is the error you’re seeing say: “Sync Failed. Please try again”?

    If so, this means some sort of fatal error or uncaught exception was thrown during the sync process. To help diagnose what has gone wrong, do you have PHP error logs available, as well as Square logging enabled in WooCommerce > Settings > Square?

    To find the square logs you will need to go to WooCommerce > Status > Logs and use the dropdown on the right to look for the .log file with name: square-2020-XX-XX-{hash}.log

    If it was a fatal error that occurred during sync, a good place to look is in your PHP error logs.

    If you’d like us to take a look, please send me a copy of these logs using a short-lived distribution method like https://pastebin.com (with a 1 day duration and set to private) or open a support ticket with WooCommerce Support and paste the ticket ID here to continue this investigation in private.

    Thanks

    Thread Starter acattabriga

    (@acattabriga)

    Thanks for the info, I’ve opened a support ticket #3322962.

    • This reply was modified 4 years, 2 months ago by acattabriga.
    Plugin Support Aashik P – a11n

    (@aashik)

    Hi there!

    Thanks for the info, I’ve opened a support ticket #3322962.

    Thank you for confirming. I’m marking this topic as resolved so that we can continue troubleshooting via ticket.

Viewing 3 replies - 1 through 3 (of 3 total)
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