Woocommerce: Receiving Duplicate Orders with diff order ID’s

Hi,

We are receiving strange problem in our WordPress WooCommerce website. Our website works normal and taking orders. But when we put flash sales in our website we are facing duplicate order issue. The customers are happened to pay twice sometimes thrice for a same order. we receive multiple payments for same order and different order ID’s. When we check in the forum some suggested to increase the WordPress memory limit and update all plugins. We set it to 512 MB and updated all plugins. Though we are facing this issue. our customers are fear to order in our website due to this problem. I’m attaching screenshots and system status for reference. Thank you!

<br>### WordPress Environment ###<br><br>WordPress address (URL): https://sendelightgifts.com<br>Site address (URL): https://sendelightgifts.com<br>WC Version: 9.2.3<br>Legacy REST API Package Version: The Legacy REST API plugin is not installed on this site.<br>Action Scheduler Version: ? 3.8.1<br>Log Directory Writable: ?<br>WP Version: 6.6.1<br>WP Multisite: –<br>WP Memory Limit: 512 MB<br>WP Debug Mode: –<br>WP Cron: ?<br>Language: en_GB<br>External object cache: –<br><br>### Server Environment ###<br><br>Server Info: Apache<br>PHP Version: 8.1.29<br>PHP Post Max Size: 32 MB<br>PHP Time Limit: 30<br>PHP Max Input Vars: 1000<br>cURL Version: 7.87.0<br>OpenSSL/1.1.1w<br><br>SUHOSIN Installed: –<br>MySQL Version: 10.6.18-MariaDB-cll-lve<br>Max Upload Size: 32 MB<br>Default Timezone is UTC: ?<br>fsockopen/cURL: ?<br>SoapClient: ?<br>DOMDocument: ?<br>GZip: ?<br>Multibyte String: ?<br>Remote Post: ?<br>Remote Get: ?<br><br>### Database ###<br><br>WC Database Version: 9.2.3<br>WC 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See: How to create a child theme<br><br>WooCommerce Support: ?<br><br>### Templates ###<br><br>Overrides: SENDelightgifts/woocommerce/cart/cart.php<br>SENDelightgifts/woocommerce/cart/mini-cart.php<br>SENDelightgifts/woocommerce/content-product.php<br>SENDelightgifts/woocommerce/content-single-product.php<br>SENDelightgifts/woocommerce/global/quantity-input.php<br>SENDelightgifts/woocommerce/loop/loop-end.php<br>SENDelightgifts/woocommerce/loop/loop-start.php<br>SENDelightgifts/woocommerce/myaccount/form-login.php version 7.0.1 is out of date. The core version is 9.2.0<br>SENDelightgifts/woocommerce/single-product/add-to-cart/grouped.php<br>SENDelightgifts/woocommerce/single-product/add-to-cart/simple.php<br>SENDelightgifts/woocommerce/single-product/add-to-cart/variable.php<br>SENDelightgifts/woocommerce/single-product/add-to-cart/variation-add-to-cart-button.php<br>SENDelightgifts/woocommerce/single-product/meta.php<br>SENDelightgifts/woocommerce/single-product/price.php<br>SENDelightgifts/woocommerce/single-product/rating.php<br>SENDelightgifts/woocommerce/single-product-reviews.php<br>SENDelightgifts/woocommerce/content-product_cat.php<br><br>Outdated Templates: ?<br>					<br>					<br>						Learn how to update<br><br>### WooCommerce PayPal Payments ###<br><br>Onboarded: ?<br>Shop country code: GB<br>WooCommerce currency supported: ?<br>Advanced Card Processing available in country: ?<br>Pay Later messaging available in country: ?<br>Webhook status: ?<br>PayPal Vault enabled: –<br>ACDC Vault enabled: –<br>Logging enabled: –<br>Reference Transactions: –<br>Used PayPal Checkout plugin: –<br>Subscriptions Mode: Disabled<br><br>### Admin ###<br><br>Enabled Features: activity-panels<br>analytics<br>product-block-editor<br>coupons<br>core-profiler<br>customize-store<br>customer-effort-score-tracks<br>import-products-task<br>experimental-fashion-sample-products<br>shipping-smart-defaults<br>shipping-setting-tour<br>homescreen<br>marketing<br>mobile-app-banner<br>navigation<br>onboarding<br>onboarding-tasks<br>pattern-toolkit-full-composability<br>product-custom-fields<br>remote-inbox-notifications<br>remote-free-extensions<br>payment-gateway-suggestions<br>printful<br>shipping-label-banner<br>subscriptions<br>store-alerts<br>transient-notices<br>woo-mobile-welcome<br>wc-pay-promotion<br>wc-pay-welcome-page<br>launch-your-store<br><br>Disabled Features: experimental-blocks<br>minified-js<br>product-pre-publish-modal<br>settings<br>async-product-editor-category-field<br>product-editor-template-system<br><br>Daily Cron: ? Next scheduled: 2024-09-09 15:56:49 +01:00<br>Options: ?<br>Notes: 92<br>Onboarding: completed<br><br>### Action Scheduler ###<br><br>Complete: 1,229<br>Oldest: 2024-08-09 21:05:46 +0100<br>Newest: 2024-09-09 14:06:41 +0100<br><br>Failed: 131<br>Oldest: 2024-03-05 16:07:59 +0000<br>Newest: 2024-07-23 10:10:13 +0100<br><br>Pending: 4<br>Oldest: 2024-09-09 16:35:32 +0100<br>Newest: 2024-09-10 12:57:38 +0100<br><br><br>### Status report information ###<br><br>Generated at: 2024-09-09 15:27:24 +01:00<br>

• This topic was modified 2 months, 2 weeks ago by Steven Stern (sterndata).

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