Woocommerce Registration form on MY ACCOUNT page not submitting

  • Resolved neldev

    (@neldev)


    3 years, 6 months ago

    Good day,

    The register button in the Woocommerce MY ACCOUNT page is not working on the avada child theme. I tried to enable default wordpress theme and the Avada main theme, and its working fine. I can’t figure out what causes the issue. I even tried to copy woocommerce/myaccount/form-login.php file to child theme and then I have followed the instructions here: https://rockythemes.com/forum/viewtopic.php?t=2217
    But I still can’t make the registration to work on the child theme. Please advise. Thank you

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Mirko P.

    (@rainfallnixfig)

    Hi there!

    Typically, issues like these are caused by a conflicting plugin or theme installed on the site. In order to troubleshoot this further would you mind taking the following steps?

    1. Temporarily switch to one of our default themes, such as Storefront (https://woocommerce.com/storefront/) to ensure that this isn’t a theme compatibility issue. Once you switch themes, can you check and see if everything functions as expected?

    2. If not, we also recommend deactivating all plugins except for WooCommerce to see if this resolves the issue at that point. If it does, then you would need to activate each plugin, one at a time, to see if you can find the conflicting extension/plugin.

    It is advisable to backup your site content and database before making any changes, and you could also duplicate the site for testing purposes if you don’t want to interrupt the live site.

    Ideally, you’d need to run a full conflict test by taking the steps above. For a full guide on conflict testing, please see:

    https://docs.woocommerce.com/document/woocommerce-self-service-guide/

    Cheers.

    Thread Starter neldev

    (@neldev)

    Hi good day,
    As I mention on above, I already tried to enable the default theme and the Main theme already, and the registration works fine.
    So I figured out that the child theme is the culprit, but I’m not sure which causes the issue since I already copied the form-login.php template.
    I’m not sure what triggers this error.
    Please advise. Thank you

    Mirko P.

    (@rainfallnixfig)

    Hi again,

    I already tried to enable the default theme and the Main theme already, and the registration works fine. So I figured out that the child theme is the culprit, but I’m not sure which causes the issue since I already copied the form-login.php template.
    I’m not sure what triggers this error.

    If it’s working with the default Storefront theme and also when you change to the Avada theme, but not when you switch to the Avada child theme then there is an issue with your child theme. As we do not provide support on this forum for 3rd party themes or plugins, you could ask a developer to take a look at your custom theme and help locate the file or code which is causing trouble. If you do require assistance with that we’d recommend reaching out to some of our partners here: https://woocommerce.com/customizations/.

    Thanks.

Viewing 3 replies - 1 through 3 (of 3 total)
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