WooCommerce Sales Tax Always Calculated for Shop Base Address

  • Resolved evetswal

    (@evetswal)


    2 years, 3 months ago

    I have a WooCommerce shop that sells products across Canada, based in the province of Alberta. Each province has its own tax rate, and I have enabled taxes and entered them in the appropriate place. WooCommerce is configured to calculate the tax based on the user’s billing address (although I also tried with the shipping address).

    No matter what province I put my billing or shipping address, the tax is calculated at the shop’s base address.

    And before it gets suggested: I have disabled all plugins (except WC and a payment gateway) and installed the storefront theme. It made no difference.

    • This topic was modified 2 years, 3 months ago by evetswal.

    The page I need help with: [log in to see the link]

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  • Hello,

    Can you please navigate to WooCommerce > settings > tax and provide us a screenshot of the settings?

    Also, please send screenshots of your Tax Standard, Reduced Rate, and Zero rate settings.

    You can send screenshots links using https://snipboard.io – please follow the instructions on that page, then paste the URL in this thread.

    Please send a swell a copy of your site’s System Status? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”.? That will help to get a better understanding.

    Thanks.

Viewing 1 replies (of 1 total)
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