Woocommerce sending duplicate emails on new store orders

Hey there, @txh8674! Thanks for contacting us. I’m happy to help you.

Can you please confirm which payment method (and plugin, if you are not using a default one) you are using?

Have you tested this with different payment methods/plugins? If so, does the issue happen with all of them?

Are you using the checkout block or the checkout shortcode?

Can you please share a screenshot of the order notes on one of those? Please remove any sensitive information before sharing it here. I recommend using https://snipboard.io. You can share the direct link to the image as a response to this topic.

Here’s an example of what we need:

https://snipboard.io/ga15Gu.jpg

Looking forward to your reply.

Have a wonderful day!

Thanks for your response. I am using Stripe for payment. I am using the WooCommerce Stripe Gateway plugin. I am not using WooPayments. I have not tried other payment methods.

The checkout page was automatically created by Woocommerce. I believe I am using the checkout block. The code on the checkout page, which generates the appropriate fields, looks like this:

<!-- wp:woocommerce/checkout -->
<div class="wp-block-woocommerce-checkout alignwide wc-block-checkout is-loading"><!-- wp:woocommerce/checkout-fields-block -->
<div class="wp-block-woocommerce-checkout-fields-block"><!-- wp:woocommerce/checkout-express-payment-block -->
<div class="wp-block-woocommerce-checkout-express-payment-block">?</div>
<!-- /wp:woocommerce/checkout-express-payment-block -->

<!-- wp:woocommerce/checkout-contact-information-block -->
<div class="wp-block-woocommerce-checkout-contact-information-block">?</div>
<!-- /wp:woocommerce/checkout-contact-information-block -->

<!-- wp:woocommerce/checkout-shipping-method-block -->
<div class="wp-block-woocommerce-checkout-shipping-method-block">?</div>
<!-- /wp:woocommerce/checkout-shipping-method-block -->

<!-- wp:woocommerce/checkout-pickup-options-block -->
<div class="wp-block-woocommerce-checkout-pickup-options-block">?</div>
<!-- /wp:woocommerce/checkout-pickup-options-block -->

<!-- wp:woocommerce/checkout-shipping-address-block -->
<div class="wp-block-woocommerce-checkout-shipping-address-block">?</div>
<!-- /wp:woocommerce/checkout-shipping-address-block -->

<!-- wp:woocommerce/checkout-billing-address-block -->
<div class="wp-block-woocommerce-checkout-billing-address-block">?</div>
<!-- /wp:woocommerce/checkout-billing-address-block -->

<!-- wp:woocommerce/checkout-shipping-methods-block -->
<div class="wp-block-woocommerce-checkout-shipping-methods-block">?</div>
<!-- /wp:woocommerce/checkout-shipping-methods-block -->

<!-- wp:woocommerce/checkout-payment-block -->
<div class="wp-block-woocommerce-checkout-payment-block">?</div>
<!-- /wp:woocommerce/checkout-payment-block -->

<!-- wp:woocommerce/checkout-additional-information-block -->
<div class="wp-block-woocommerce-checkout-additional-information-block">?</div>
<!-- /wp:woocommerce/checkout-additional-information-block -->

<!-- wp:woocommerce/checkout-order-note-block -->
<div class="wp-block-woocommerce-checkout-order-note-block">?</div>
<!-- /wp:woocommerce/checkout-order-note-block -->

<!-- wp:woocommerce/checkout-terms-block -->
<div class="wp-block-woocommerce-checkout-terms-block">?</div>
<!-- /wp:woocommerce/checkout-terms-block -->

<!-- wp:woocommerce/checkout-actions-block -->
<div class="wp-block-woocommerce-checkout-actions-block">?</div>
<!-- /wp:woocommerce/checkout-actions-block --></div>
<!-- /wp:woocommerce/checkout-fields-block -->

<!-- wp:woocommerce/checkout-totals-block -->
<div class="wp-block-woocommerce-checkout-totals-block"><!-- wp:woocommerce/checkout-order-summary-block -->
<div class="wp-block-woocommerce-checkout-order-summary-block"><!-- wp:woocommerce/checkout-order-summary-cart-items-block -->
<div class="wp-block-woocommerce-checkout-order-summary-cart-items-block">?</div>
<!-- /wp:woocommerce/checkout-order-summary-cart-items-block -->

<!-- wp:woocommerce/checkout-order-summary-coupon-form-block -->
<div class="wp-block-woocommerce-checkout-order-summary-coupon-form-block">?</div>
<!-- /wp:woocommerce/checkout-order-summary-coupon-form-block -->

<!-- wp:woocommerce/checkout-order-summary-subtotal-block -->
<div class="wp-block-woocommerce-checkout-order-summary-subtotal-block">?</div>
<!-- /wp:woocommerce/checkout-order-summary-subtotal-block -->

<!-- wp:woocommerce/checkout-order-summary-fee-block -->
<div class="wp-block-woocommerce-checkout-order-summary-fee-block">?</div>
<!-- /wp:woocommerce/checkout-order-summary-fee-block -->

<!-- wp:woocommerce/checkout-order-summary-discount-block -->
<div class="wp-block-woocommerce-checkout-order-summary-discount-block">?</div>
<!-- /wp:woocommerce/checkout-order-summary-discount-block -->

<!-- wp:woocommerce/checkout-order-summary-shipping-block -->
<div class="wp-block-woocommerce-checkout-order-summary-shipping-block">?</div>
<!-- /wp:woocommerce/checkout-order-summary-shipping-block -->

<!-- wp:woocommerce/checkout-order-summary-taxes-block -->
<div class="wp-block-woocommerce-checkout-order-summary-taxes-block">?</div>
<!-- /wp:woocommerce/checkout-order-summary-taxes-block --></div>
<!-- /wp:woocommerce/checkout-order-summary-block --></div>
<!-- /wp:woocommerce/checkout-totals-block --></div>
<!-- /wp:woocommerce/checkout -->
<p>&nbsp;</p>

Here is a screenshot of the order notes from one of the orders that generated duplicate emails. https://snipboard.io/KxsUMp.jpg

Thank you!

Terry Ann

Hey, @txh8674!

Thank you for the information and for reporting this.

We are aware of the issue and we are doing our best to fix it as soon as possible.

We can’t specify a date when the this will be fixed, it is still in progress. We apologize for any inconvenience this may have caused you, and we thank you for your patience.

You can follow the GitHub report here if you want to get updates on the progress.

For now, most people were able to prevent this by switching to the?legacy checkout.

To help us investigate, do you mind following the steps listed here, and let us know what you see?

Looking forward to your reply.

Have a wonderful day!

Okay, thanks for the update.

I switched back to the legacy checkout. We will try again to see if that helps.

I also looked at the webhooks page in Stripe. I do have listed, but they are for different things. The first one is for WooCommerce. The second is to integrate Stripe into WP Forms. See image: https://snipboard.io/dxuL2c.jpg

I’m assuming I should keep both of the webhooks there?

Thanks.

Hey, @txh8674!

Thanks for checking!

I’m assuming I should keep both of the webhooks there?

Yeah, you can leave it be. I’ll share your findings with the devs on the thread, all right?

Have a wonderful day!

Yes, that’s fine. Thanks.

Hello, I’ve been experiencing the same problem since July 9, 2024. At that time, I changed the theme to Twenty Twenty-Four with only the following plug-ins enabled:
WooCommerce
WooCommerce Stripe Gateway
WooCommerce USPS Shipping
WooCommerce.com Update Manager

The problem was duplicated under these conditions. I gave up fixing it and sarcastically figured it was a new “feature” that WooCommerce of one of the plug-ins would fix later. Later never came.

After reading this and the github thread, I tested an order using PayPal with our OceanWP theme and all plug-ins enabled. The PayPal order did not generate a duplicate order processing email to the customer and did not duplicate the new order confirmation. This narrowed the problem to WooCommerce Stripe Gateway.

In WooCommerce>Settings>Payments>Stripe I checked “Enable the legacy checkout experience”. The next test order completed and did not generate any duplicate emails. The root problem is definitely narrowed down to WooCommerce Stripe Gateway and the new checkout experience.

The affected website is hermitscupboard.com.

Thank you for this help and I look forward to an updated WooCommerce Stripe Gateway that works with the new checkout experience.

Hi @hermcupadmin,

The root problem is definitely narrowed down to WooCommerce Stripe Gateway and the new checkout experience.

That’s correct. We’ve narrowed it down to Stripe and UPE, however we’re still trying to figure out the common issue among the affected users, as this isn’t happening to 100% of our users.

Thank you for this help and I look forward to an updated WooCommerce Stripe Gateway that works with the new checkout experience.

If you would like to contribute, could you share your?System Status Report?(which you can find via WooCommerce > Status > Get system report > Copy for support)? We can add it to the GitHub thread so our developers have another example to review.

You could copy and paste it via?https://gist.github.com/?and send the link here or directly in the Github thread.

Thanks!
-OP

Hi,

I am using the following Stripe Payment plugin and I also experience duplicate emails for new orders.

https://www.ads-software.com/plugins/payment-gateway-stripe-and-woocommerce-integration/

If I understand properly, this is a WooCommerce bug and not a bug in the Stripe plugin, could you please confirm?

Would you need my System Status Report? If so, can I copy it here or where? ??

Thank you for your help in advance!

Op @omarfpg, Here is the system status from my stripped down testing. This is not the normal operating environment.

WordPress Environment

WordPress address (URL): https://hermitscupboard.com
Site address (URL): https://hermitscupboard.com
WC Version: 9.1.2
Legacy REST API Package Version: The Legacy REST API plugin is not installed on this site.
Action Scheduler Version: ? 3.7.4
Log Directory Writable: ?
WP Version: 6.6
WP Multisite: –
WP Memory Limit: 768 MB
WP Debug Mode: –
WP Cron: –
Language: en_US
External object cache: – Server Environment

Server Info: LiteSpeed
PHP Version: 8.2.20
PHP Post Max Size: 128 MB
PHP Time Limit: 300
PHP Max Input Vars: 1000
cURL Version: 7.87.0
OpenSSL/1.1.1w

SUHOSIN Installed: –
MySQL Version: 10.5.22-MariaDB-cll-lve
Max Upload Size: 128 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ? Database

WC Database Version: 9.1.2
WC Database Prefix: wp_
Total Database Size: 148.76MB
Database Data Size: 97.75MB
Database Index Size: 51.01MB
wp_woocommerce_sessions: Data: 5.02MB + Index: 0.16MB + Engine InnoDB
wp_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_woocommerce_order_items: Data: 1.52MB + Index: 0.20MB + Engine InnoDB
wp_woocommerce_order_itemmeta: Data: 6.52MB + Index: 5.03MB + Engine InnoDB
wp_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_abandoned_cart_aelia_currency: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_actionscheduler_actions: Data: 2.41MB + Index: 1.08MB + Engine InnoDB
wp_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_logs: Data: 1.48MB + Index: 0.55MB + Engine InnoDB
wp_ac_abandoned_cart_history: Data: 1.52MB + Index: 0.02MB + Engine InnoDB
wp_ac_abandoned_cart_history_lite: Data: 0.09MB + Index: 0.00MB + Engine InnoDB
wp_ac_atc_rules: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_ac_connector_sync: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_ac_email_templates: Data: 0.09MB + Index: 0.00MB + Engine InnoDB
wp_ac_email_templates_lite: Data: 0.03MB + Index: 0.00MB + Engine InnoDB
wp_ac_guest_abandoned_cart_history: Data: 0.09MB + Index: 0.02MB + Engine InnoDB
wp_ac_guest_abandoned_cart_history_lite: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_ac_link_clicked_email: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_ac_notifications: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_ac_notifications_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_ac_opened_emails: Data: 0.05MB + Index: 0.00MB + Engine InnoDB
wp_ac_sent_history: Data: 0.14MB + Index: 0.05MB + Engine InnoDB
wp_ac_sent_history_lite: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_ac_statistics: Data: 0.13MB + Index: 0.05MB + Engine InnoDB
wp_ac_tiny_urls: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_comments: Data: 2.52MB + Index: 1.20MB + Engine InnoDB
wp_ewwwio_images: Data: 2.52MB + Index: 1.72MB + Engine InnoDB
wp_ewwwio_queue: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_e_events: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_e_notes: Data: 0.02MB + Index: 0.17MB + Engine InnoDB
wp_e_notes_users_relations: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_e_submissions: Data: 0.02MB + Index: 0.27MB + Engine InnoDB
wp_e_submissions_actions_log: Data: 0.02MB + Index: 0.11MB + Engine InnoDB
wp_e_submissions_values: Data: 0.05MB + Index: 0.03MB + Engine InnoDB
wp_failed_jobs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_gla_budget_recommendations: Data: 0.20MB + Index: 0.11MB + Engine InnoDB
wp_gla_merchant_issues: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_gla_shipping_rates: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_gla_shipping_times: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_jetpack_sync_queue: Data: 0.06MB + Index: 0.06MB + Engine InnoDB
wp_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_litespeed_crawler: Data: 0.17MB + Index: 0.13MB + Engine InnoDB
wp_litespeed_crawler_blacklist: Data: 0.11MB + Index: 0.11MB + Engine InnoDB
wp_litespeed_img_optm: Data: 0.41MB + Index: 0.30MB + Engine InnoDB
wp_litespeed_img_optming: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_litespeed_url: Data: 0.19MB + Index: 0.20MB + Engine InnoDB
wp_litespeed_url_file: Data: 1.52MB + Index: 5.59MB + Engine InnoDB
wp_mailchimp_carts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_mailchimp_jobs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_mgmlp_folders: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
wp_ml_data: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_mo_campaign_log: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_mo_campaign_logmeta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_mo_conversions: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_mo_email_campaignmeta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_mo_email_campaigns: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_mo_optin_campaignmeta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_mo_optin_campaigns: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_ms_snippets: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_options: Data: 8.48MB + Index: 0.63MB + Engine InnoDB
wp_pmxe_exports: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_pmxe_google_cats: Data: 0.38MB + Index: 0.00MB + Engine InnoDB
wp_pmxe_posts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_pmxe_templates: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_postmeta: Data: 31.55MB + Index: 14.06MB + Engine InnoDB
wp_posts: Data: 6.52MB + Index: 0.72MB + Engine InnoDB
wp_queue: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_relevanssi: Data: 11.55MB + Index: 13.55MB + Engine InnoDB
wp_relevanssi_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_relevanssi_stopwords: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_snippets: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_termmeta: Data: 0.11MB + Index: 0.11MB + Engine InnoDB
wp_terms: Data: 0.05MB + Index: 0.03MB + Engine InnoDB
wp_term_relationships: Data: 0.31MB + Index: 0.17MB + Engine InnoDB
wp_term_taxonomy: Data: 0.08MB + Index: 0.06MB + Engine InnoDB
wp_usermeta: Data: 1.52MB + Index: 0.11MB + Engine InnoDB
wp_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_wc_admin_notes: Data: 0.11MB + Index: 0.00MB + Engine InnoDB
wp_wc_admin_note_actions: Data: 0.09MB + Index: 0.02MB + Engine InnoDB
wp_wc_appointments_availability: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_appointment_relationships: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_customer_lookup: Data: 0.16MB + Index: 0.11MB + Engine InnoDB
wp_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_gpf_render_cache: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_orders: Data: 0.02MB + Index: 0.11MB + Engine InnoDB
wp_wc_orders_meta: Data: 0.16MB + Index: 0.23MB + Engine InnoDB
wp_wc_order_addresses: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_order_operational_data: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_order_product_lookup: Data: 1.52MB + Index: 0.63MB + Engine InnoDB
wp_wc_order_stats: Data: 0.22MB + Index: 0.17MB + Engine InnoDB
wp_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_product_attributes_lookup: Data: 0.08MB + Index: 0.06MB + Engine InnoDB
wp_wc_product_download_directories: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_product_meta_lookup: Data: 0.16MB + Index: 0.34MB + Engine InnoDB
wp_wc_rate_limits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wfpklist_template_data: Data: 0.05MB + Index: 0.00MB + Engine InnoDB
wp_woocommerce_gpf_google_taxonomy: Data: 1.52MB + Index: 0.00MB + Engine InnoDB
wp_wpc_accesslocks: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wpc_login_fails: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wpforms_tasks_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_yoast_indexable: Data: 2.52MB + Index: 0.36MB + Engine InnoDB
wp_yoast_indexable_hierarchy: Data: 0.08MB + Index: 0.14MB + Engine InnoDB
wp_yoast_migrations: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_yoast_primary_term: Data: 0.06MB + Index: 0.09MB + Engine InnoDB
wp_yoast_prominent_words: Data: 0.44MB + Index: 0.61MB + Engine InnoDB
wp_yoast_seo_links: Data: 1.52MB + Index: 0.34MB + Engine InnoDB
wp_yoast_seo_meta: Data: 0.20MB + Index: 0.00MB + Engine InnoDB Post Type Counts

attachment: 2222
customize_changeset: 4
custom_css: 3
e-landing-page: 1
elementor_library: 10
global_product_addon: 1
mbp-google-subposts: 1
mgmlp_media_folder: 9
nav_menu_item: 200
oembed_cache: 5
page: 25
post: 33
product: 805
product-feed: 1
product_variation: 421
revision: 318
shop_coupon: 12
shop_order: 1627
shop_order_refund: 28
sp_wps_shortcodes: 1
wcpcsu-custom-post: 1
wpforms: 2
wp_global_styles: 2
wp_navigation: 1 Security

Secure connection (HTTPS): ?
Hide errors from visitors: ? Active Plugins (4)

WooCommerce.com Update Manager: by Automattic – 1.0.3
WooCommerce Stripe Gateway: by WooCommerce – 8.5.2
WooCommerce USPS Shipping: by WooCommerce – 5.0.0
WooCommerce: by Automattic – 9.1.2 Inactive Plugins (29)

A2 Optimized WP: by A2 Hosting – 3.0.9
Abandoned Cart Lite for WooCommerce: by Tyche Softwares – 5.20.0
Code Snippets: by Code Snippets Pro – 3.6.5.1
CTX Feed: by WebAppick – 6.5.7
Elementor: by Elementor.com – 3.23.1
Elementor Pro: by Elementor.com – 3.23.0
Enable Media Replace: by ShortPixel – 4.1.5
Essential Addons for Elementor: by WPDeveloper – 5.9.27
GTM4WP - A Google Tag Manager (GTM) plugin for WordPress: by Thomas Geiger – 1.20.2
Jetpack: by Automattic – 13.6
LiteSpeed Cache: by LiteSpeed Technologies – 6.3
MailerLite - WooCommerce integration: by MailerLite – 2.1.17
mPDF addon for PDF Invoices: by WebToffee – 1.2.1
Ocean eComm Treasure Box: by OceanWP – 1.4.1
Ocean Extra: by OceanWP – 2.3.0
Relevanssi: by Mikko Saari – 4.22.2
Simple Local Avatars: by 10up – 2.7.11
Site Kit by Google: by Google – 1.131.0
User Role Editor: by Vladimir Garagulya – 4.64.2
Video Conferencing with Zoom: by Deepen Bajracharya – 4.5.1
WooCommerce Appointments: by BookingWP – 4.20.0
WooCommerce PayPal Payments: by WooCommerce – 2.8.2
WooCommerce PDF Invoices, Packing Slips, Delivery Notes and Shipping Labels: by WebToffee – 4.6.0
WooCommerce Shipping & Tax: by WooCommerce – 2.6.2
WP Captcha PRO: by WebFactory Ltd – 5.19
Yoast SEO: by Team Yoast – 23.1
Yoast SEO: WooCommerce: by Team Yoast – 16.2
Yoast SEO Premium: by Team Yoast – 23.0
Zoom for WooCommerce Appointments: by Codemanas – 1.2.8 Dropin Plugins ()

maintenance.php: maintenance.php Settings

API Enabled: –
Force SSL: –
Currency: USD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: appointment (appointment)
external (external)
grouped (grouped)
mwb_booking (mwb_booking)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
exclude_from_catalog (exclude_from_catalog)
exclude_from_search (exclude_from_search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: ?
Enforce Approved Product Download Directories: –
HPOS feature enabled: –
Order datastore: WC_Order_Data_Store_CPT
HPOS data sync enabled: – Logging

Enabled: ?
Handler: Automattic\WooCommerce\Internal\Admin\Logging\LogHandlerFileV2
Retention period: 30 days
Level threshold: –
Log directory size: 744 KB WC Pages

Shop base: #303 - /shop/
Cart: #304 - /cart/ - Contains the [woocommerce_cart] shortcode
Checkout: #305 - /checkout/ - Contains the [woocommerce_checkout] shortcode
My account: #306 - /my-account/
Terms and conditions: #2078 - /purchasing-shipping-policy/ Theme

Name: Twenty Twenty-Four
Version: 1.2
Author URL: https://www.ads-software.com
Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
WooCommerce Support: ? Not declared Templates

Overrides: /home/hermitsc/public_html/wp-content/plugins/woocommerce/templates/block-notices/error.php
/home/hermitsc/public_html/wp-content/plugins/woocommerce/templates/block-notices/notice.php
/home/hermitsc/public_html/wp-content/plugins/woocommerce/templates/block-notices/success.php Admin

Enabled Features: activity-panels
analytics
product-block-editor
coupons
core-profiler
customize-store
customer-effort-score-tracks
import-products-task
experimental-fashion-sample-products
shipping-smart-defaults
shipping-setting-tour
homescreen
marketing
mobile-app-banner
navigation
onboarding
onboarding-tasks
product-custom-fields
remote-inbox-notifications
remote-free-extensions
payment-gateway-suggestions
shipping-label-banner
subscriptions
store-alerts
transient-notices
woo-mobile-welcome
wc-pay-promotion
wc-pay-welcome-page
launch-your-store

Disabled Features: experimental-blocks
minified-js
pattern-toolkit-full-composability
product-pre-publish-modal
printful
settings
async-product-editor-category-field
product-editor-template-system

Daily Cron: ? Next scheduled: 2024-07-23 22:09:03 -04:00
Options: ?
Notes: 166
Onboarding: completed Action Scheduler

Complete: 3,733
Oldest: 2024-06-22 09:18:02 +0000
Newest: 2024-07-23 09:05:54 +0000

Failed: 191
Oldest: 2023-08-18 12:59:02 +0000
Newest: 2024-07-23 08:29:40 +0000

Pending: 1
Oldest: 2024-07-23 17:59:06 +0000
Newest: 2024-07-23 17:59:06 +0000 Status report information

Generated at: 2024-07-23 05:06:14 -04:00
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Hi there,

@tiborcsakvari, thank you for the additional details. Since this is a third-party plugin from WebToffee, I’d start by checking with them to learn more. Have you reached out to their support already? You can do that here.

This isn’t a widespread WooCommerce issue, as it’d happen for any Stripe users from any plugin, and that’s not the case at the moment! ?? But it’s really interesting to learn users from another plugin are also facing this issue.

@hermcupadmin, thank you for sharing your SSR. I’ve added it to the GitHub report so our devs can also review it. I see you’ve disabled every other plugin except the WooCommerce-related ones, and you’re using a default theme, at least for the SSR. Were you able to place a quick test order? Do you still face the issue that way?

You can follow the thread to learn more. https://www.ads-software.com/support/topic/woocommerce-sending-duplicate-emails-on-new-store-orders/#post-17908435.

I’m marking this thread as resolved now, and we can continue the discussion there as our developers are actively working on it.

Thanks!
-OP