WooCommerce Setup Wizard keeps coming back

  • Hi,
    I cant ′t get rid off the setup-wizard. It keeps on showing up despite completion. I have moved my site to a new staging environment and removed all other plugins except WooCommerce that have been re-installed. I haved switched to the default theme Twenty Twenty-Five but nothing helps. Everytime I click on WooCommerce on the left side menu I get to the setup-wizard.

    WordPress setup:
    512 MB memory
    10 PHP threads

    Please help!

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support Zubair Zahid (woo-hc)

    (@doublezed2)

    Hello jpsvensson,

    Thank you for contacting WooCommerce support.

    I understand you are facing a problem where WooCommerce setup wizard restarts once you have finished setting it up.

    I appreciate you for taking the steps to solve this problem.
    Creating a staging site is a good step for effective troubleshooting.

    Since you have already determined that the problem occurs only with the WooCommerce plugin and a default theme, I suspect WooCommerce was installed incorrectly. This happens rarely, and I am here to help you resolve this issue.

    On the staging site, I recommend uninstalling WooCommerce and removing all the data.
    This guide will help you with advanced steps for removing all the data.
    https://developer.woocommerce.com/docs/uninstall-and-remove-all-woocommerce-data/

    After that, reinstall the WooCommerce and check if the issue persists.
    Let me know how it goes.

    Best regards.

    Thread Starter jpsvensson

    (@jpsvensson)

    Hi,
    Thanks for looking into my problem. To completely remove WooCommerce and all orders and products is not an option. I could do it in the staging environment but not in production so I am looking for a solutions that helps me solve the problem without removing all data.

    Pleas let me know if you have any suggestions on a way forward.

    Best regards,
    Jonas

    • This reply was modified 1 day, 12 hours ago by jpsvensson.
    Thread Starter jpsvensson

    (@jpsvensson)

    Hi again,
    I deleted all the WooCommerce data and re-installed the plugin but the issue persists. The setup wizard cant load any countries, can that be related to the problem?

    Cheers,
    Jonas

    Plugin Support Zubair Zahid (woo-hc)

    (@doublezed2)

    Hello jpsvensson,

    Thank you for your reply.

    To clarify, I suggest removing all data related to WooCommerce and reinstalling because I thought you were working on a new website. Normally, the setup wizard is triggered on the new sites.

    Could you confirm, whether this is a new site or an existing site with customers and orders data?

    The setup wizard cant load any countries, can that be related to the problem?

    Is this a new problem that appeared after WooCommerce reset?
    Are you still facing the original issue where Setup Wizard kept coming back?

    To help you further, please share your live site’s System Status Report with me.
    You can paste it into https://pastebin.com and share the link here.

    Looking forward to your response. ??

    Thread Starter jpsvensson

    (@jpsvensson)

    This is a staging site that have been copied from the production site where the problem first occured. On the staging site all product and customer have been removed during unistallation of WooCommerce. Then WooCommerce have been reinstalled and the problem persists.

    Here are the System Status Report:
    https://pastebin.com/Ja6DcPq3

    Cheers,
    Jonas

Viewing 5 replies - 1 through 5 (of 5 total)
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