WooCommerce Shipping how to edit package

  • Resolved guidoh

    (@guidoh)


    1 month ago

    We’re using WooCommerce Shipping but it has a number of limitations and flaws.

    First, I cannot find a way to edit a custom package type I created previously. I think this is a critical oversight.

    Even worse, packaging types have no weight associated with them. This is flat out wrong and results in incorrect weights when calculating postage. Can you please add a weight field also, as cardboard packaging adds a different wait to a shipment, than a bubble mailer, for example.

    Very frequently, the plugin fails to connect to some of its services and it become necessary to re-select things and try again and again until it finally works. This affects primarily the section that pulls shipping rates, and the label purchasing and printing section.

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Reynier C. (woo-hc)

    (@reynierc)

    Hi @guidoh ,

    I can see how not being able to edit package types and the lack of a weight field could be frustrating for you, especially when it affects your shipping calculations and workflow. Those connectivity issues when pulling rates and purchasing labels must add to the stress.

    I would really appreciate it if you could share more information or even a video/screenshot capturing these challenges. For video, you may use https://loom.com or https://www.awesomescreenshot.com/. For screenshots, you can use snipboard.io. Please follow the instructions on that page and then paste the URL into this thread.

    Also, sending a System Status Report from your WooCommerce settings helps us see your full setup, which is useful for finding the cause of the connectivity issues you’re having. To find it, go to WooCommerce → Status, then select “Get system report” and click “Copy for Support.”

    Once you’ve done that, you can paste the text in here using the “<code>” block

    Looking forward to getting this sorted out.

    Plugin Support Feten L. a11n

    (@fetenlakhal)

    Hello! We haven’t heard from you recently, so I’ll close this for now. You’re welcome to reach out anytime you’d like to continue.

Viewing 2 replies - 1 through 2 (of 2 total)
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