woocommerce shop page now showing blank page

Are you able to get into the Admin? Can you grab a system report for us please? Goto

WooCommerce > Status > Get System Report

Paste it here.

You mean this?

WordPress environment
WordPress address (URL): https://jacksoncarnegie.com
Site address (URL): https://jacksoncarnegie.com
WooCommerce version: 3.6.4
Log directory writable: /home/internetwaterway/public_html/jacksoncarnegie.com/wp-content/uploads/wc-logs/
WordPress version: 5.2.1
WordPress multisite: –
WordPress memory limit: 256 MB
WordPress debug mode: –
WordPress cron:
Language: en_US
External object cache: –
Server environment
Server info: Apache
PHP version: 5.6.40 – We recommend using PHP version 7.2 or above for greater performance and security. How to update your PHP version
PHP post max size: 32 MB
PHP time limit: 30
PHP max input vars: 1000
cURL version: 7.62.0, OpenSSL/1.0.2k
SUHOSIN installed: –
MySQL version: 5.6.43-cll-lve
Max upload size: 32 MB
Default timezone is UTC:
fsockopen/cURL:
SoapClient:
DOMDocument:
GZip:
Multibyte string:
Remote post:
Remote get:
Database
WooCommerce database version: 3.6.4
Database prefix wp_
MaxMind GeoIP database: /home/internetwaterway/public_html/jacksoncarnegie.com/wp-content/uploads/GeoLite2-Country.mmdb
Total Database Size 8.38MB
Database Data Size 7.97MB
Database Index Size 0.41MB
wp_woocommerce_sessions Data: 0.05MB + Index: 0.00MB
wp_woocommerce_api_keys Data: 0.00MB + Index: 0.00MB
wp_woocommerce_attribute_taxonomies Data: 0.00MB + Index: 0.00MB
wp_woocommerce_downloadable_product_permissions Data: 0.00MB + Index: 0.00MB
wp_woocommerce_order_items Data: 0.00MB + Index: 0.00MB
wp_woocommerce_order_itemmeta Data: 0.01MB + Index: 0.02MB
wp_woocommerce_tax_rates Data: 0.00MB + Index: 0.00MB
wp_woocommerce_tax_rate_locations Data: 0.00MB + Index: 0.00MB
wp_woocommerce_shipping_zones Data: 0.00MB + Index: 0.00MB
wp_woocommerce_shipping_zone_locations Data: 0.00MB + Index: 0.00MB
wp_woocommerce_shipping_zone_methods Data: 0.00MB + Index: 0.00MB
wp_woocommerce_payment_tokens Data: 0.00MB + Index: 0.00MB
wp_woocommerce_payment_tokenmeta Data: 0.00MB + Index: 0.00MB
wp_woocommerce_log Data: 0.00MB + Index: 0.00MB
wp_commentmeta Data: 3.87MB + Index: 0.09MB
wp_comments Data: 2.87MB + Index: 0.07MB
wp_links Data: 0.00MB + Index: 0.00MB
wp_options Data: 0.69MB + Index: 0.07MB
wp_p2p Data: 0.00MB + Index: 0.00MB
wp_p2pmeta Data: 0.00MB + Index: 0.00MB
wp_postmeta Data: 0.14MB + Index: 0.06MB
wp_posts Data: 0.32MB + Index: 0.04MB
wp_termmeta Data: 0.00MB + Index: 0.01MB
wp_terms Data: 0.00MB + Index: 0.01MB
wp_term_relationships Data: 0.00MB + Index: 0.00MB
wp_term_taxonomy Data: 0.00MB + Index: 0.00MB
wp_usermeta Data: 0.02MB + Index: 0.02MB
wp_users Data: 0.00MB + Index: 0.01MB
wp_wc_download_log Data: 0.00MB + Index: 0.00MB
wp_wc_product_meta_lookup Data: 0.00MB + Index: 0.01MB
wp_wc_webhooks Data: 0.00MB + Index: 0.00MB
wp_wpfront_ure_options Data: 0.00MB + Index: 0.00MB
Post Type Counts
attachment 48
audiotheme_archive 3
audiotheme_gig 1
audiotheme_record 1
audiotheme_venue 1
audiotheme_video 3
cue_playlist 2
customize_changeset 4
custom_css 1
jetpack_migration 2
jp_img_sitemap 4
jp_sitemap 4
jp_sitemap_master 4
nav_menu_item 12
page 9
post 8
product 2
revision 91
scheduled-action 3
shop_order 20
Security
Secure connection (HTTPS):
Hide errors from visitors
Active plugins (8)
Akismet Anti-Spam by Automattic – 4.1.2
AudioTheme Agent by AudioTheme – 1.2.0
AudioTheme by AudioTheme – 1.8.2
Cue by AudioTheme – 2.3.3
Jetpack by WordPress.com by Automattic – 7.4
Quick Page/Post Redirect Plugin by anadnet – 5.1.8
User Role Editor by Vladimir Garagulya – 4.51
WooCommerce by Automattic – 3.6.4
Inactive plugins (1)
WooCommerce Square by WooCommerce – 1.0.37
Settings
API enabled: –
Force SSL: –
Currency USD ($)
Currency position left
Thousand separator ,
Decimal separator .
Number of decimals 2
Taxonomies: Product types external (external), grouped (grouped), simple (simple), variable (variable)
Taxonomies: Product visibility exclude-from-catalog (exclude-from-catalog), exclude-from-search (exclude-from-search), featured (featured), outofstock (outofstock), rated-1 (rated-1), rated-2 (rated-2), rated-3 (rated-3), rated-4 (rated-4), rated-5 (rated-5)
Connected to WooCommerce.com: –
WooCommerce pages
Shop base: #226 – /shop/
Cart: #228 – /cart/
Checkout: #230 – /checkout/
My account: #232 – /my-account/
Terms and conditions: Page not set
Theme
Name: Promenade
Version: 1.6.0
Author URL: https://audiotheme.com/
Child theme: – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
WooCommerce support:
Templates
Overrides: –
Action Scheduler
Action Status Count Oldest Scheduled Date Newest Scheduled Date
Complete 3 2019-05-07 15:56:36 +0000 2019-06-01 02:08:45 +0000
Pending 0 – –
Canceled 0 – –
In-progress 0 – –
Failed 0 – –
If you like WooCommerce please leave us a ★★★★★ rating. A huge thanks in advance! Version 5.2.1

Thank you. Perfect.

Give me a few minutes to review. Have you thought about bumping up your PHP version to 7.2? I can see your PHP version is an older version. Versions of PHP5 will soon become obsolete.

I’ll be back in a few minutes.

@serafinnyc I am just doing some work for a customer. This site is on a GoDaddy account.

Understood. Do you know if they’re on WP Hosted server or a shared hosted account with cPanel? Super easy to up to 7.2 if you have cPanel access. I’m not sure of GD’s WP hosted servers though. You might have to ask them.

Are you able to run anything in the backend? We have a new plugin out called Health Check that might throw back some information as to what’s going on.

Off the top of my head though it would be best to up the PHP version though.

I will run health check now

Health Check Results:

1 Critical issue
Your PHP version requires an update Security
PHP is the programming language we use to build and maintain WordPress. Newer versions of PHP are both faster and more secure, so updating will have a positive effect on your site’s performance.

Learn more about updating PHP (opens in a new tab)

2 Recommended improvements
You should remove inactive plugins Security
Plugins extend your site’s functionality with things like contact forms, ecommerce and much more. That means they have deep access to your site, so it’s vital to keep them up to date.

Your site has 2 plugins waiting to be updated.

Your site has 1 inactive plugin. Inactive plugins are tempting targets for attackers. If you’re not going to use a plugin, we recommend you remove it.

Manage your plugins

Update your plugins

Manage inactive plugins

You should remove inactive themes Security
Themes add your site’s look and feel. It’s important to keep them up to date, to stay consistent with your brand and keep your site secure.

Your site has 1 theme waiting to be updated.

Your site has 3 inactive themes, other than twentynineteen, the default WordPress theme, and Promenade, your active theme. We recommend removing any unused themes to enhance your site’s security.

Manage your themes

Yes, I have CPanel Access.

Awesome. So that’s just confirming what I already recommended.

1.) make a full directory backup of their website.
2.) go to php in cpanel and up to at least 7.2 if available.

After that refresh. May take a few minutes. Clear cache, then refresh.

I am using 7.2 now and it still does not work

WordPress environment
WordPress address (URL): https://jacksoncarnegie.com
Site address (URL): https://jacksoncarnegie.com
WooCommerce version: 3.6.4
Log directory writable: /home/internetwaterway/public_html/jacksoncarnegie.com/wp-content/uploads/wc-logs/
WordPress version: 5.2.1
WordPress multisite: –
WordPress memory limit: 256 MB
WordPress debug mode: –
WordPress cron:
Language: en_US
External object cache: –
Server environment
Server info: Apache
PHP version: 7.2.16
PHP post max size: 32 MB
PHP time limit: 30
PHP max input vars: 1000
cURL version: 7.62.0, OpenSSL/1.0.2k
SUHOSIN installed: –
MySQL version: 5.6.43-cll-lve
Max upload size: 32 MB
Default timezone is UTC:
fsockopen/cURL:
SoapClient:
DOMDocument:
GZip:
Multibyte string:
Remote post:
Remote get:
Database
WooCommerce database version: 3.6.4
Database prefix wp_
MaxMind GeoIP database: /home/internetwaterway/public_html/jacksoncarnegie.com/wp-content/uploads/GeoLite2-Country.mmdb
Total Database Size 8.55MB
Database Data Size 8.14MB
Database Index Size 0.41MB
wp_woocommerce_sessions Data: 0.05MB + Index: 0.00MB
wp_woocommerce_api_keys Data: 0.00MB + Index: 0.00MB
wp_woocommerce_attribute_taxonomies Data: 0.00MB + Index: 0.00MB
wp_woocommerce_downloadable_product_permissions Data: 0.00MB + Index: 0.00MB
wp_woocommerce_order_items Data: 0.00MB + Index: 0.00MB
wp_woocommerce_order_itemmeta Data: 0.01MB + Index: 0.02MB
wp_woocommerce_tax_rates Data: 0.00MB + Index: 0.00MB
wp_woocommerce_tax_rate_locations Data: 0.00MB + Index: 0.00MB
wp_woocommerce_shipping_zones Data: 0.00MB + Index: 0.00MB
wp_woocommerce_shipping_zone_locations Data: 0.00MB + Index: 0.00MB
wp_woocommerce_shipping_zone_methods Data: 0.00MB + Index: 0.00MB
wp_woocommerce_payment_tokens Data: 0.00MB + Index: 0.00MB
wp_woocommerce_payment_tokenmeta Data: 0.00MB + Index: 0.00MB
wp_woocommerce_log Data: 0.00MB + Index: 0.00MB
wp_commentmeta Data: 3.87MB + Index: 0.09MB
wp_comments Data: 3.04MB + Index: 0.07MB
wp_links Data: 0.00MB + Index: 0.00MB
wp_options Data: 0.69MB + Index: 0.07MB
wp_p2p Data: 0.00MB + Index: 0.00MB
wp_p2pmeta Data: 0.00MB + Index: 0.00MB
wp_postmeta Data: 0.14MB + Index: 0.06MB
wp_posts Data: 0.32MB + Index: 0.04MB
wp_termmeta Data: 0.00MB + Index: 0.01MB
wp_terms Data: 0.00MB + Index: 0.01MB
wp_term_relationships Data: 0.00MB + Index: 0.00MB
wp_term_taxonomy Data: 0.00MB + Index: 0.00MB
wp_usermeta Data: 0.02MB + Index: 0.02MB
wp_users Data: 0.00MB + Index: 0.01MB
wp_wc_download_log Data: 0.00MB + Index: 0.00MB
wp_wc_product_meta_lookup Data: 0.00MB + Index: 0.01MB
wp_wc_webhooks Data: 0.00MB + Index: 0.00MB
wp_wpfront_ure_options Data: 0.00MB + Index: 0.00MB
Post Type Counts
attachment 48
audiotheme_archive 3
audiotheme_gig 1
audiotheme_record 1
audiotheme_venue 1
audiotheme_video 3
cue_playlist 2
customize_changeset 4
custom_css 1
jetpack_migration 2
jp_img_sitemap 4
jp_sitemap 4
jp_sitemap_master 4
nav_menu_item 12
page 9
post 8
product 2
revision 91
scheduled-action 3
shop_order 20
Security
Secure connection (HTTPS):
Hide errors from visitors
Active plugins (10)
Akismet Anti-Spam by Automattic – 4.1.2
AudioTheme Agent by AudioTheme – 1.2.0
AudioTheme by AudioTheme – 1.8.2
Cue by AudioTheme – 2.3.3
Health Check & Troubleshooting by The www.ads-software.com community – 1.3.2
Jetpack by WordPress.com by Automattic – 7.4
Quick Page/Post Redirect Plugin by anadnet – 5.1.8
User Role Editor by Vladimir Garagulya – 4.51
WooCommerce Square by WooCommerce – 1.0.37
WooCommerce by Automattic – 3.6.4
Inactive plugins (0)
Settings
API enabled: –
Force SSL: –
Currency USD ($)
Currency position left
Thousand separator ,
Decimal separator .
Number of decimals 2
Taxonomies: Product types external (external), grouped (grouped), simple (simple), variable (variable)
Taxonomies: Product visibility exclude-from-catalog (exclude-from-catalog), exclude-from-search (exclude-from-search), featured (featured), outofstock (outofstock), rated-1 (rated-1), rated-2 (rated-2), rated-3 (rated-3), rated-4 (rated-4), rated-5 (rated-5)
Connected to WooCommerce.com: –
WooCommerce pages
Shop base: #226 – /shop/
Cart: #228 – /cart/
Checkout: #230 – /checkout/
My account: #232 – /my-account/
Terms and conditions: Page not set
Theme
Name: Promenade
Version: 1.6.0
Author URL: https://audiotheme.com/
Child theme: – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
WooCommerce support:
Templates
Overrides: –
Action Scheduler
Action Status Count Oldest Scheduled Date Newest Scheduled Date
Complete 3 2019-05-07 15:56:36 +0000 2019-06-01 02:08:45 +0000
Pending 0 – –
Canceled 0 – –
In-progress 0 – –
Failed 0 – –

If you like WooCommerce please leave us a ★★★★★ rating. A huge thanks in advance! Version 5.2.1

Have you tried disabling all the plugins? Then only turn back on WooCommerce?

Yes. I have.

And still nothing? Can you rename the plugins folder please? Note this will make them inactive too. Delete any plugin not being used and copy paste your htaccess if you can.

I do not see an htacess file. Renamed the plugins folder. What next?

You got nothing when renaming?

You have to have an htaccess file. That’s probably the reason right there. You went into the root directory and saw nothing? It’ll be where your wp-config file is