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Resolved Morph-1050
(@morph-1050)

3 years, 3 months ago

Hi there,

I had already put my problem in some places on your forum,
Unfortunately I am always referred to a new place, so I try again.
—————————
This is what I got from the forum:

It sounds like the issue is directly related to the WooCommerce PayPal Payments plugin.

Therefore, I would like to ask you to contact our WooCommerce PayPal Payments support team so that
they can assist you further. Here is the link to their support forum:
————————
HERE IS MY PROBLEM:
Payment via the Woocomerce Shop with PayPal sometimes works and then again doesn’t. What could be the problem.

Thanks for your help

Man had already asked me to attach a copy of the system status from Woocommerce. You can find it here.
————————-
### WordPress Environment ###

WordPress address (URL): https://www.leckerleben.de
Site address (URL): https://www.leckerleben.de
WC Version: 5.9.0
REST API Version: ? 5.9.0
WC Blocks Version: ? 6.1.0
Action Scheduler Version: ? 3.3.0
WC Admin Version: ? 2.8.0
Log Directory Writable: ?
WP Version: 5.8.2
WP Multisite: –
WP Memory Limit: 256 MB
WP Debug Mode: –
WP Cron: ?
Language: de_DE_formal
External object cache: –

### Server Environment ###

Server Info: Apache
PHP Version: 7.3.33
PHP Post Max Size: 8 MB
PHP Time Limit: 30
PHP Max Input Vars: 1000
cURL Version: 7.52.1
OpenSSL/1.0.2u

SUHOSIN Installed: –
MySQL Version: 5.5.5-10.1.48-MariaDB-0+deb9u2
Max Upload Size: 2 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 5.6.0
WC Database Prefix: cms2212_
Datenbank-Gesamtgr??e: 37.60MB
Datenbank-Datengr??e: 24.10MB
Datenbank-Indexgr??e: 13.50MB
cms2212_woocommerce_sessions: Daten: 0.49MB + Index: 0.01MB + Engine MyISAM
cms2212_woocommerce_api_keys: Daten: 0.00MB + Index: 0.00MB + Engine MyISAM
cms2212_woocommerce_attribute_taxonomies: Daten: 0.00MB + Index: 0.00MB + Engine MyISAM
cms2212_woocommerce_downloadable_product_permissions: Daten: 0.00MB + Index: 0.00MB + Engine MyISAM
cms2212_woocommerce_order_items: Daten: 0.64MB + Index: 0.35MB + Engine MyISAM
cms2212_woocommerce_order_itemmeta: Daten: 5.74MB + Index: 4.26MB + Engine MyISAM
cms2212_woocommerce_tax_rates: Daten: 0.00MB + Index: 0.01MB + Engine MyISAM
cms2212_woocommerce_tax_rate_locations: Daten: 0.00MB + Index: 0.00MB + Engine MyISAM
cms2212_woocommerce_shipping_zones: Daten: 0.00MB + Index: 0.00MB + Engine MyISAM
cms2212_woocommerce_shipping_zone_locations: Daten: 0.00MB + Index: 0.00MB + Engine MyISAM
cms2212_woocommerce_shipping_zone_methods: Daten: 0.00MB + Index: 0.00MB + Engine MyISAM
cms2212_woocommerce_payment_tokens: Daten: 0.00MB + Index: 0.00MB + Engine MyISAM
cms2212_woocommerce_payment_tokenmeta: Daten: 0.00MB + Index: 0.00MB + Engine MyISAM
cms2212_woocommerce_log: Daten: 0.00MB + Index: 0.00MB + Engine MyISAM
cms2212_actionscheduler_actions: Daten: 0.06MB + Index: 0.13MB + Engine InnoDB
cms2212_actionscheduler_claims: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
cms2212_actionscheduler_groups: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
cms2212_actionscheduler_logs: Daten: 0.05MB + Index: 0.03MB + Engine InnoDB
cms2212_commentmeta: Daten: 0.00MB + Index: 0.00MB + Engine MyISAM
cms2212_comments: Daten: 0.55MB + Index: 0.20MB + Engine MyISAM
cms2212_links: Daten: 0.00MB + Index: 0.00MB + Engine MyISAM
cms2212_options: Daten: 2.50MB + Index: 0.28MB + Engine MyISAM
cms2212_postmeta: Daten: 6.08MB + Index: 3.43MB + Engine MyISAM
cms2212_posts: Daten: 0.59MB + Index: 0.25MB + Engine MyISAM
cms2212_revslider_css: Daten: 0.09MB + Index: 0.01MB + Engine MyISAM
cms2212_revslider_css_bkp: Daten: 0.09MB + Index: 0.00MB + Engine MyISAM
cms2212_revslider_layer_animations: Daten: 0.00MB + Index: 0.00MB + Engine MyISAM
cms2212_revslider_layer_animations_bkp: Daten: 0.00MB + Index: 0.00MB + Engine MyISAM
cms2212_revslider_navigations: Daten: 0.00MB + Index: 0.00MB + Engine MyISAM
cms2212_revslider_navigations_bkp: Daten: 0.00MB + Index: 0.00MB + Engine MyISAM
cms2212_revslider_sliders: Daten: 0.01MB + Index: 0.00MB + Engine MyISAM
cms2212_revslider_sliders_bkp: Daten: 0.02MB + Index: 0.00MB + Engine MyISAM
cms2212_revslider_slides: Daten: 0.03MB + Index: 0.00MB + Engine MyISAM
cms2212_revslider_slides_bkp: Daten: 0.07MB + Index: 0.00MB + Engine MyISAM
cms2212_revslider_static_slides: Daten: 0.00MB + Index: 0.00MB + Engine MyISAM
cms2212_revslider_static_slides_bkp: Daten: 0.00MB + Index: 0.00MB + Engine MyISAM
cms2212_termmeta: Daten: 0.00MB + Index: 0.01MB + Engine MyISAM
cms2212_terms: Daten: 0.00MB + Index: 0.01MB + Engine MyISAM
cms2212_term_relationships: Daten: 0.00MB + Index: 0.01MB + Engine MyISAM
cms2212_term_taxonomy: Daten: 0.00MB + Index: 0.00MB + Engine MyISAM
cms2212_usermeta: Daten: 0.14MB + Index: 0.08MB + Engine MyISAM
cms2212_users: Daten: 0.01MB + Index: 0.01MB + Engine MyISAM
cms2212_wc_admin_notes: Daten: 0.06MB + Index: 0.00MB + Engine InnoDB
cms2212_wc_admin_note_actions: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
cms2212_wc_category_lookup: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
cms2212_wc_customer_lookup: Daten: 0.19MB + Index: 0.13MB + Engine InnoDB
cms2212_wc_download_log: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
cms2212_wc_order_coupon_lookup: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
cms2212_wc_order_product_lookup: Daten: 1.52MB + Index: 0.88MB + Engine InnoDB
cms2212_wc_order_stats: Daten: 0.27MB + Index: 0.28MB + Engine InnoDB
cms2212_wc_order_tax_lookup: Daten: 0.17MB + Index: 0.17MB + Engine InnoDB
cms2212_wc_product_meta_lookup: Daten: 0.02MB + Index: 0.09MB + Engine InnoDB
cms2212_wc_reserved_stock: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
cms2212_wc_tax_rate_classes: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
cms2212_wc_webhooks: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
cms2212_woocommerce_gzd_dhl_im_products: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
cms2212_woocommerce_gzd_dhl_im_product_services: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
cms2212_woocommerce_gzd_dhl_labelmeta: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
cms2212_woocommerce_gzd_dhl_labels: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
cms2212_woocommerce_gzd_packaging: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
cms2212_woocommerce_gzd_packagingmeta: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
cms2212_woocommerce_gzd_shipmentmeta: Daten: 1.52MB + Index: 0.48MB + Engine InnoDB
cms2212_woocommerce_gzd_shipments: Daten: 0.28MB + Index: 0.19MB + Engine InnoDB
cms2212_woocommerce_gzd_shipment_itemmeta: Daten: 1.52MB + Index: 0.72MB + Engine InnoDB
cms2212_woocommerce_gzd_shipment_items: Daten: 0.42MB + Index: 0.50MB + Engine InnoDB
cms2212_woocommerce_gzd_shipment_labelmeta: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
cms2212_woocommerce_gzd_shipment_labels: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
cms2212_woocommerce_gzd_shipping_provider: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
cms2212_woocommerce_gzd_shipping_providermeta: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
cms2212_yoast_indexable: Daten: 0.44MB + Index: 0.44MB + Engine InnoDB
cms2212_yoast_indexable_hierarchy: Daten: 0.02MB + Index: 0.05MB + Engine InnoDB
cms2212_yoast_migrations: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
cms2212_yoast_primary_term: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
cms2212_yoast_seo_links: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
cms2212_yoast_seo_meta: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
wholocations: Daten: 0.05MB + Index: 0.01MB + Engine MyISAM

### Post Type Counts ###

attachment: 108
client: 15
efbl_skins: 7
mif_skins: 3
nav_menu_item: 6
page: 27
portfolio: 3
post: 2
product: 32
product_variation: 2
revision: 38
shop_order: 2269
wpcf7_contact_form: 1

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (14) ###

All-in-One WP Migration: von ServMask – 7.50
All-in-One WP Migration Unlimited Extension: von ServMask – 2.42
Payment Gateway Based Fees and Discounts for WooCommerce: von Tyche Softwares – 2.6.4
Classic Editor: von WordPress-Mitwirkende – 1.6.2
Contact Form 7: von Takayuki Miyoshi – 5.5.3
Cookie Notice & Compliance for GDPR / CCPA: von Hu-manity.co – 2.2.0
EU Cookie Law: von Alex Moss
Marco Milesi – 3.1.6

Loco Translate: von Tim Whitlock – 2.5.5
Really Simple CAPTCHA: von Takayuki Miyoshi – 2.1
Slider Revolution: von ThemePunch – 6.4.11
Tracking Code: von Khaled Hossain – 1.1
Germanized für WooCommerce: von vendidero – 3.7.2
WooCommerce: von Automattic – 5.9.0
Yoast SEO: von Team Yoast – 17.6

### Inactive Plugins (2) ###

Classic Widgets: von WordPress Contributors – 0.2
WooCommerce PayPal Payments: von WooCommerce – 1.6.2

### Dropin Plugins (1) ###

maintenance.php: maintenance.php

### Settings ###

API Enabled: ?
Force SSL: –
Currency: EUR (€)
Currency Position: right_space
Thousand Separator: .
Decimal Separator: ,
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –

### WC Pages ###

Shop-Basis: #2275 – /shop/
Warenkorb: #2276 – /warenkorb/
Kasse: #2277 – /kasse/
Mein Konto: #2278 – /mein-konto/
Allgemeine Gesch?ftsbedingungen: #2343 – /agb/

### Theme ###

Name: Betheme
Version: 25.1.5.1
Author URL: https://muffingroup.com/
Child Theme: ? – Wenn Sie WooCommerce mit einem Theme
das Sie nicht selbst entwickelt haben
an eigene Bedürfnisse anpassen
dann empfehlen wir die Verwendung eines Child-Themes. Siehe Wie Sie ein Child-Theme erstellen (engl.)

WooCommerce Support: ?

### Templates ###

Archive Template: Ihr Theme hat eine woocommerce.php-Datei
was dazu führt
dass Sie das Template woocommerce/archive-product.php nicht überschreiben k?nnen
da woocommerce.php h?her gewichtet wird als archive-product.php. Das ist beabsichtigt
um Darstellungsprobleme zu verhindern.

Overrides: betheme/woocommerce/archive-product.php
betheme/woocommerce/cart/cart-totals.php
betheme/woocommerce/cart/cart.php
betheme/woocommerce/cart/cross-sells.php
betheme/woocommerce/cart/mini-cart.php
betheme/woocommerce/checkout/form-checkout.php
betheme/woocommerce/content-product.php
betheme/woocommerce/content-single-product.php
betheme/woocommerce/loop/loop-end.php
betheme/woocommerce/loop/loop-start.php
betheme/woocommerce/loop/no-products-found.php
betheme/woocommerce/loop/pagination.php
betheme/woocommerce/myaccount/downloads.php
betheme/woocommerce/notices/error.php
betheme/woocommerce/notices/success.php
betheme/woocommerce/single-product/add-to-cart/external.php
betheme/woocommerce/single-product/meta.php
betheme/woocommerce/single-product/product-image.php
betheme/woocommerce/single-product/product-thumbnails.php
betheme/woocommerce/single-product/related.php
betheme/woocommerce/single-product/sale-flash.php
betheme/woocommerce/single-product/tabs/description.php
betheme/woocommerce/single-product/tabs/tabs.php
betheme/woocommerce/single-product/title.php
betheme/woocommerce/single-product/up-sells.php
betheme/woocommerce/single-product-reviews.php

### Action Scheduler ###

Abgeschlossen: 92
Oldest: 2021-11-24 14:30:57 +0100
Newest: 2021-11-30 09:24:46 +0100

Ausstehend: 2
Oldest: 2021-12-01 03:07:35 +0100
Newest: 2021-12-01 04:09:42 +0100

### Status report information ###

Generated at: 2021-11-30 09:25:23 +01:00

The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)

Plugin Support Syde Joost
(@joostvandevijver)

3 years, 3 months ago

Hello @morph-1050

thank you for reaching out to us, we are here to help.

Based on only your system report, we can’t really tell you anything with any certainty. We would need to take a look into the logs of our plugin, so we can hopefully find a clear indication of what is causing this issue. You can copy the logfiles from here:
– WooCommerce > Status > Logs > select “woocommerce-paypal-payments-integration-\[…\]” in the dropdown and click on view.

In order to get the error logs from our plugin, you will need to enable “logging” on our plugin’s settings. You can enable logging here: WooCommerce > Settings > Payments > PayPal > “Logging”. After you have activated the logging function you need to trigger a failed order or wait until one occurs because otherwise, you will not have the required logs populated yet.

If you don’t feel comfortable sharing those details on a public forum, please open a ticket with our service desk. You can find the instruction for this here: https://paypal.inpsyde.com/docs/request-support/
(please add the URL of this thread in the ticket as well)

Looking through your active plugins I did see one that I believe we had some issues with in the past: Payment Gateway Based Fees and Discounts for WooCommerce: von Tyche Softwares – 2.6.4.
If this is the same for your situation, you should be seeing errors in your logs containing “CANNOT_BE_NEGATIVE” or “TAX_TOTAL_MISMATCH” errors. There is a bug open for this issue, but since this is a 3rd party conflict, we can’t give it the highest priority and could take some time before it will be picked up.

Let me know what you find out and decide to do.

Kind regards,
Joost

Thread Starter Morph-1050
(@morph-1050)

3 years, 3 months ago

Hello team,
I just wanted to let you know that everything is working again now.
As you suggested, I removed the following plugin: “Payment Gateway Based Fees and Discounts for WooCommerce”.

With the current plugin “PayPal Payments” the transfer works again.

Thank you very much for your effort

Greeting morph
Plugin Support Syde Joost
(@joostvandevijver)

3 years, 3 months ago
Hello @morph-1050

you are very welcome, we are happy we could help you out.

If you are happy with the plugin and our support, please don’t hesitate to give us a review on WordPress to promote our plugins. It’s very much appreciated and will help us a great deal.

Kind regards,
Joost
- This reply was modified 3 years, 3 months ago by Syde Joost.

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘Woocommerce Shop with PayPal sometimes works and then doesn’t work.’ is closed to new replies.