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Resolved

(@flamemunich)

Hi,

we have a multilingual site that uses WooCommerce in catalogue mode. German is the base language and the translations English and Italian work fine.
We also have a Russian version, which produces a 404 error whenever you want to open the product single page. The product display on archive pages works fine, the content is also visible in the backend. We’ve already contacted WPML and our hosting service and tried various “solutions” with no luck. Could you assist in providing a solution? E.g. maybe WooCommerce has an issue with cyrillic letters?
We had to private the Russian language for the described error, but are happy to provide access to the site in a private form.

Thanks!

System report:


### WordPress Environment ###

WordPress address (URL): https://www.brumaba.de
Site address (URL): https://www.brumaba.de
WC Version: 6.7.0
REST API Version: ? 6.7.0
WC Blocks Version: ? 7.8.3
Action Scheduler Version: ? 3.4.0
Log Directory Writable: ?
WP Version: 6.0.1
WP Multisite: –
WP Memory Limit: 512 MB
WP Debug Mode: ?
WP Cron: ?
Language: de_DE
External object cache: –

### Server Environment ###

Server Info: nginx/1.22.0
PHP Version: 7.4.29
PHP Post Max Size: 2 GB
PHP Time Limit: 30
PHP Max Input Vars: 10000
cURL Version: 7.58.0
OpenSSL/1.1.1

SUHOSIN Installed: –
MySQL Version: 5.5.5-10.4.25-MariaDB-1:10.4.25+maria~bionic
Max Upload Size: 2 GB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 6.7.0
WC Database Prefix: wp_itknnexhmk_
Datenbank-Gesamtgr??e: 323.74MB
Datenbank-Datengr??e: 213.85MB
Datenbank-Indexgr??e: 109.89MB
wp_itknnexhmk_woocommerce_sessions: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_itknnexhmk_woocommerce_api_keys: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_itknnexhmk_woocommerce_attribute_taxonomies: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_itknnexhmk_woocommerce_downloadable_product_permissions: Daten: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_itknnexhmk_woocommerce_order_items: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_itknnexhmk_woocommerce_order_itemmeta: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_itknnexhmk_woocommerce_tax_rates: Daten: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_itknnexhmk_woocommerce_tax_rate_locations: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_itknnexhmk_woocommerce_shipping_zones: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_itknnexhmk_woocommerce_shipping_zone_locations: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_itknnexhmk_woocommerce_shipping_zone_methods: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_itknnexhmk_woocommerce_payment_tokens: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_itknnexhmk_woocommerce_payment_tokenmeta: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_itknnexhmk_woocommerce_log: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_itknnexhmk_actionscheduler_actions: Daten: 0.08MB + Index: 0.13MB + Engine InnoDB
wp_itknnexhmk_actionscheduler_claims: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_itknnexhmk_actionscheduler_groups: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_itknnexhmk_actionscheduler_logs: Daten: 0.08MB + Index: 0.03MB + Engine InnoDB
wp_itknnexhmk_aryo_activity_log: Daten: 0.13MB + Index: 0.00MB + Engine InnoDB
wp_itknnexhmk_borlabs_cookie_consent_log: Daten: 8.52MB + Index: 2.45MB + Engine InnoDB
wp_itknnexhmk_borlabs_cookie_content_blocker: Daten: 0.06MB + Index: 0.02MB + Engine InnoDB
wp_itknnexhmk_borlabs_cookie_cookies: Daten: 0.06MB + Index: 0.03MB + Engine InnoDB
wp_itknnexhmk_borlabs_cookie_groups: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_itknnexhmk_borlabs_cookie_script_blocker: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_itknnexhmk_borlabs_cookie_statistics: Daten: 1.02MB + Index: 0.67MB + Engine InnoDB
wp_itknnexhmk_commentmeta: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_itknnexhmk_comments: Daten: 0.02MB + Index: 0.09MB + Engine InnoDB
wp_itknnexhmk_dlm_order: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_itknnexhmk_dlm_order_customer: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_itknnexhmk_dlm_order_item: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_itknnexhmk_dlm_order_transaction: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_itknnexhmk_dlm_session: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_itknnexhmk_download_log: Daten: 1.52MB + Index: 0.17MB + Engine InnoDB
wp_itknnexhmk_ewwwio_images: Daten: 1.52MB + Index: 0.59MB + Engine InnoDB
wp_itknnexhmk_ewwwio_queue: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_itknnexhmk_gf_addon_feed: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_itknnexhmk_gf_draft_submissions: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_itknnexhmk_gf_entry: Daten: 0.25MB + Index: 0.06MB + Engine InnoDB
wp_itknnexhmk_gf_entry_meta: Daten: 2.52MB + Index: 3.34MB + Engine InnoDB
wp_itknnexhmk_gf_entry_notes: Daten: 0.31MB + Index: 0.13MB + Engine InnoDB
wp_itknnexhmk_gf_form: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_itknnexhmk_gf_form_meta: Daten: 0.14MB + Index: 0.00MB + Engine InnoDB
wp_itknnexhmk_gf_form_revisions: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_itknnexhmk_gf_form_view: Daten: 0.08MB + Index: 0.03MB + Engine InnoDB
wp_itknnexhmk_gf_rest_api_keys: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_itknnexhmk_icl_content_status: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_itknnexhmk_icl_core_status: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_itknnexhmk_icl_flags: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_itknnexhmk_icl_languages: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_itknnexhmk_icl_languages_translations: Daten: 0.20MB + Index: 0.17MB + Engine InnoDB
wp_itknnexhmk_icl_locale_map: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_itknnexhmk_icl_message_status: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_itknnexhmk_icl_mo_files_domains: Daten: 0.08MB + Index: 0.02MB + Engine InnoDB
wp_itknnexhmk_icl_node: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_itknnexhmk_icl_reminders: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_itknnexhmk_icl_strings: Daten: 5.52MB + Index: 10.03MB + Engine InnoDB
wp_itknnexhmk_icl_string_batches: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_itknnexhmk_icl_string_packages: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_itknnexhmk_icl_string_pages: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_itknnexhmk_icl_string_positions: Daten: 0.41MB + Index: 0.17MB + Engine InnoDB
wp_itknnexhmk_icl_string_status: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_itknnexhmk_icl_string_translations: Daten: 0.28MB + Index: 0.23MB + Engine InnoDB
wp_itknnexhmk_icl_string_urls: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_itknnexhmk_icl_translate: Daten: 3.52MB + Index: 0.31MB + Engine InnoDB
wp_itknnexhmk_icl_translate_job: Daten: 0.06MB + Index: 0.02MB + Engine InnoDB
wp_itknnexhmk_icl_translations: Daten: 0.42MB + Index: 1.13MB + Engine InnoDB
wp_itknnexhmk_icl_translation_batches: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_itknnexhmk_icl_translation_downloads: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_itknnexhmk_icl_translation_status: Daten: 5.25MB + Index: 0.11MB + Engine InnoDB
wp_itknnexhmk_itsec_bans: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_itknnexhmk_itsec_dashboard_events: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_itknnexhmk_itsec_distributed_storage: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_itknnexhmk_itsec_fingerprints: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_itknnexhmk_itsec_geolocation_cache: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_itknnexhmk_itsec_lockouts: Daten: 0.02MB + Index: 0.08MB + Engine InnoDB
wp_itknnexhmk_itsec_logs: Daten: 132.67MB + Index: 72.72MB + Engine InnoDB
wp_itknnexhmk_itsec_mutexes: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_itknnexhmk_itsec_opaque_tokens: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_itknnexhmk_itsec_temp: Daten: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_itknnexhmk_itsec_user_groups: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_itknnexhmk_iwp_backup_status: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_itknnexhmk_iwp_processed_iterator: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_itknnexhmk_links: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_itknnexhmk_options: Daten: 9.13MB + Index: 1.64MB + Engine InnoDB
wp_itknnexhmk_pmxe_exports: Daten: 0.48MB + Index: 0.00MB + Engine InnoDB
wp_itknnexhmk_pmxe_google_cats: Daten: 0.39MB + Index: 0.00MB + Engine InnoDB
wp_itknnexhmk_pmxe_posts: Daten: 0.09MB + Index: 0.00MB + Engine InnoDB
wp_itknnexhmk_pmxe_templates: Daten: 0.17MB + Index: 0.00MB + Engine InnoDB
wp_itknnexhmk_pmxi_files: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_itknnexhmk_pmxi_hash: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_itknnexhmk_pmxi_history: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_itknnexhmk_pmxi_images: Daten: 0.08MB + Index: 0.00MB + Engine InnoDB
wp_itknnexhmk_pmxi_imports: Daten: 0.39MB + Index: 0.00MB + Engine InnoDB
wp_itknnexhmk_pmxi_posts: Daten: 0.11MB + Index: 0.00MB + Engine InnoDB
wp_itknnexhmk_pmxi_templates: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_itknnexhmk_postmeta: Daten: 16.55MB + Index: 6.98MB + Engine InnoDB
wp_itknnexhmk_posts: Daten: 3.47MB + Index: 1.25MB + Engine InnoDB
wp_itknnexhmk_redirection_404: Daten: 9.02MB + Index: 1.88MB + Engine InnoDB
wp_itknnexhmk_redirection_groups: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_itknnexhmk_redirection_items: Daten: 1.52MB + Index: 0.86MB + Engine InnoDB
wp_itknnexhmk_redirection_logs: Daten: 2.02MB + Index: 0.17MB + Engine InnoDB
wp_itknnexhmk_termmeta: Daten: 0.13MB + Index: 0.17MB + Engine InnoDB
wp_itknnexhmk_terms: Daten: 0.09MB + Index: 0.09MB + Engine InnoDB
wp_itknnexhmk_term_relationships: Daten: 0.19MB + Index: 0.13MB + Engine InnoDB
wp_itknnexhmk_term_taxonomy: Daten: 0.14MB + Index: 0.11MB + Engine InnoDB
wp_itknnexhmk_usermeta: Daten: 0.23MB + Index: 0.09MB + Engine InnoDB
wp_itknnexhmk_users: Daten: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_itknnexhmk_wc_admin_notes: Daten: 0.05MB + Index: 0.00MB + Engine InnoDB
wp_itknnexhmk_wc_admin_note_actions: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_itknnexhmk_wc_category_lookup: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_itknnexhmk_wc_customer_lookup: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_itknnexhmk_wc_download_log: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_itknnexhmk_wc_order_coupon_lookup: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_itknnexhmk_wc_order_product_lookup: Daten: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_itknnexhmk_wc_order_stats: Daten: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_itknnexhmk_wc_order_tax_lookup: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_itknnexhmk_wc_product_attributes_lookup: Daten: 0.20MB + Index: 0.13MB + Engine InnoDB
wp_itknnexhmk_wc_product_download_directories: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_itknnexhmk_wc_product_meta_lookup: Daten: 0.11MB + Index: 0.17MB + Engine InnoDB
wp_itknnexhmk_wc_rate_limits: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_itknnexhmk_wc_reserved_stock: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_itknnexhmk_wc_tax_rate_classes: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_itknnexhmk_wc_webhooks: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_itknnexhmk_wpmailsmtp_debug_events: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_itknnexhmk_wpmailsmtp_tasks_meta: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_itknnexhmk_wpr_rucss_resources: Daten: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_itknnexhmk_wpr_rucss_used_css: Daten: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_itknnexhmk_wt_iew_action_history: Daten: 0.08MB + Index: 0.00MB + Engine InnoDB
wp_itknnexhmk_wt_iew_mapping_template: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_itknnexhmk_yoast_indexable: Daten: 2.47MB + Index: 1.33MB + Engine InnoDB
wp_itknnexhmk_yoast_indexable_hierarchy: Daten: 0.23MB + Index: 0.30MB + Engine InnoDB
wp_itknnexhmk_yoast_migrations: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_itknnexhmk_yoast_primary_term: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_itknnexhmk_yoast_seo_links: Daten: 0.11MB + Index: 0.19MB + Engine InnoDB

### Post Type Counts ###

acf-field: 404
acf-field-group: 24
armodels: 1
attachment: 3765
dlm_download: 14
dlm_download_version: 14
faq-post: 90
itsec-dash-card: 6
itsec-dashboard: 1
iwp_log: 211
nav_menu_item: 218
page: 69
post: 6
product: 207
product_variation: 636
revision: 227
seedprod: 1
tribe_events: 89
tribe_venue: 69
tribe-ea-record: 1

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (41) ###

InfiniteWP - Client: von Revmakx – 1.9.8
Gravity Forms: von Gravity Forms – 2.6.5
weLaunch-Framework: von weLaunch.io – 1.0.12
WPML Multilingual CMS: von OnTheGoSystems – 4.5.8
WPML SEO: von OnTheGoSystems – 2.0.1
Advanced Custom Fields Multilingual: von OnTheGoSystems – 1.10.3
Advanced Custom Fields PRO: von Delicious Brains – 5.12.3
All-in-One WP Migration: von ServMask – 7.62
Activity Log: von Activity Log Team – 2.8.3
Borlabs Cookie - Cookie Opt-in: von Borlabs GmbH – 2.2.54
Classic Editor: von WordPress-Mitwirkende – 1.6.2
Classic Widgets: von WordPress-Mitwirkende – 0.3
Coming Soon Page, Maintenance Mode, Landing Pages & WordPress Website Builder by SeedProd: von SeedProd – 6.13.1
Download Monitor: von WPChill – 4.5.95
Enable Media Replace: von ShortPixel – 3.6.3
EWWW Image Optimizer: von Exactly WWW – 6.7.0
Gravity Forms Zero Spam: von GravityView – 1.2.1
Gravity Forms Multilingual: von OnTheGoSystems – 1.6.3
Gravity Forms HubSpot Add-On: von Gravity Forms – 1.7
Intuitive Custom Post Order: von hijiri – 3.1.3
iThemes Security Pro: von iThemes – 7.1.3
All-in-One-Marketing von HubSpot – Formulare, Popups, Live-Chat: von HubSpot – 8.15.139
Redirection: von John Godley – 5.3.1
The Events Calendar: von The Events Calendar – 5.16.3.1
WL Gravity Forms - German Address Format: von Weslink – 1.0.3
WooCommerce Multilingual & Multi-Currency: von OnTheGoSystems – 5.0.2
WooCommerce PDF Katalog: von weLaunch – 1.16.7
WooCommerce: von Automattic – 6.7.0 (Update auf Version 6.8.0 ist verfügbar)
Yoast SEO: von Team Yoast – 19.5.1
WP All Export Pro: von Soflyy – 1.7.5
WP All Import Pro: von Soflyy – 4.7.5
WP Mail SMTP: von WPForms – 3.5.1
WP All Export - ACF Export Add-On Pro: von Soflyy – 1.0.4
WP All Export - User Export Add-On Pro: von Soflyy – 1.0.7
WP All Export - WooCommerce Export Add-On Pro: von Soflyy – 1.0.5
WP All Import - ACF Add-On: von Soflyy – 3.3.7
WP All Import - User Import Add-On Pro: von Soflyy – 1.1.7
WP All Import - WooCommerce Import Add-On Pro: von Soflyy – 3.3.3
WPML Media: von OnTheGoSystems – 2.7.0
WPML String Translation: von OnTheGoSystems – 3.2.1
YITH WooCommerce Catalog Mode: von YITH – 2.13.0

### Inactive Plugins (1) ###

The Events Calendar PRO: von The Events Calendar – 5.11.1

### Must Use Plugins (1) ###

InfiniteWP - Client Loader: von Revmakx – 1.0.1

### Settings ###

API Enabled: –
Force SSL: –
Currency: EUR (€)
Currency Position: left
Thousand Separator: .
Decimal Separator: ,
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –
Enforce Approved Product Download Directories: –

### WC Pages ###

Shop-Basis: #9689 - https://www.ru.brumaba.com/%d0%be%d1%81%d0%bd%d0%b0%d1%89%d0%b5%d0%bd%d0%b8%d0%b5-%d0%b4%d0%bb%d1%8f-%d0%be%d0%bf%d0%b5%d1%80%d0%b0%d1%86%d0%b8%d0%be%d0%bd%d0%bd%d1%8b%d1%85/
Warenkorb: ? Die Sichtbarkeit der Seite sollte  ?ffentlich sein
Kasse: ? Die Sichtbarkeit der Seite sollte  ?ffentlich sein
Mein Konto: #9 - /nutzerkonto/
Allgemeine Gesch?ftsbedingungen: #26 - /agb/

### Theme ###

Name: Brumaba Theme
Version: 1.0
Author URL: https://www.resqonline.eu
Child Theme: ? – Wenn du WooCommerce mit einem Theme
das du nicht selbst entwickelt hast
an eigene Bedürfnisse anpasst
dann empfehlen wir die Verwendung eines Child-Themes. Siehe Wie du ein Child-Theme erstellst (engl.)

WooCommerce Support: ? Nicht deklariert

### Templates ###

Overrides: brumabatheme/woocommerce/archive-product.php
brumabatheme/woocommerce/content-product-cat.php
brumabatheme/woocommerce/content-product.php
brumabatheme/woocommerce/content-single-product.php
brumabatheme/woocommerce/loop/loop-end.php
brumabatheme/woocommerce/loop/loop-start.php
brumabatheme/woocommerce/single-product/add-to-cart/external.php
brumabatheme/woocommerce/single-product/add-to-cart/grouped.php
brumabatheme/woocommerce/single-product/add-to-cart/simple.php
brumabatheme/woocommerce/single-product/add-to-cart/variable.php
brumabatheme/woocommerce/single-product/add-to-cart/variation-add-to-cart-button.php
brumabatheme/woocommerce/single-product/add-to-cart/variation.php
brumabatheme/woocommerce/single-product/meta.php
brumabatheme/woocommerce/single-product/product-attributes.php
brumabatheme/woocommerce/single-product/product-image.php
brumabatheme/woocommerce/single-product/product-thumbnails.php
brumabatheme/woocommerce/single-product/related.php
brumabatheme/woocommerce/single-product/short-description.php
brumabatheme/woocommerce/single-product/tabs/additional-information.php
brumabatheme/woocommerce/single-product/tabs/description.php
brumabatheme/woocommerce/single-product/tabs/tabs.php
brumabatheme/woocommerce/single-product/title.php

### Admin ###

Enabled Features: activity-panels
analytics
coupons
customer-effort-score-tracks
experimental-products-task
experimental-import-products-task
experimental-fashion-sample-products
experimental-product-tour
homescreen
marketing
mobile-app-banner
navigation
onboarding
onboarding-tasks
remote-inbox-notifications
remote-free-extensions
payment-gateway-suggestions
shipping-label-banner
subscriptions
store-alerts
transient-notices
wc-pay-promotion
wc-pay-welcome-page
wc-pay-subscriptions-page

Disabled Features: minified-js
settings

Daily Cron: ? Next scheduled: 2022-08-16 17:38:28 +02:00
Options: ?
Notes: 40
Onboarding: completed

### Action Scheduler ###

Abgeschlossen: 169
Oldest: 2022-07-19 09:35:32 +0200
Newest: 2022-08-16 12:56:03 +0200

Fehlgeschlagen: 2
Oldest: 2022-06-08 17:24:01 +0200
Newest: 2022-06-14 14:16:54 +0200

Ausstehend: 2
Oldest: 2022-08-17 12:56:03 +0200
Newest: 2022-08-18 12:29:59 +0200

### Status report information ###

Generated at: 2022-08-16 14:29:58 +02:00

The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)

Plugin Support Kaushik S. a11n
(@kaushiksomaiya)

2 years, 3 months ago

Hi there!

Thank you for contacting us! ??

I understand the Russian version of your site is throwing 404 on single product pages.

I see the Russian version is on ru.brumaba.com subdomain – could you confirm if this is a separate WordPress site, or are you using a plugin to translate sites on subdomains? If yes, could you let us know what plugin you are using?

Thread Starter flamemunich
(@flamemunich)

2 years, 3 months ago

Hi Kaushik,
yes you understood correctly. We use WPML to translate the site.
The Russian translation was created parallel to the Italian one, where everything works fine. We’ve already contacted WPML and they can rule out an error from their plugin from various testing and suggested it might be a WooCommerce issue.

Plugin Support Nami
(@woonami)

2 years, 3 months ago

Hi there @flamemunich ,

Thank you for sharing more information.

Please note localization/translation of WooCommerce plugin is outside of our support scope as per this documentation: https://woocommerce.com/document/woocommerce-localization/

According to the system status report you had shared here, it looks like theme is overriding the single product page quite a bit.

I checked my browser Developer tool for the page, and it seems like the 404 error is returned due to the site theme. Here is the screenshot of the Console error: https://cln.sh/K1wX3A

I recommend changing the theme to Storefront or Twenty-TwentyOne and see if the issue persists first.

Here is also WPML support thread that mentions the same issue you may check out: https://wpml.org/forums/topic/woocommerce-single-product-page-throws-404-error-2/

I hope this gives you some direction to further troubleshoot the issue ??

Thread Starter flamemunich
(@flamemunich)

2 years, 2 months ago

Hi Nami,

thanks for your feedback.

We throughly checked the theme (as this issue only appears in Russian as we said, not the other languages) and also tried a default one, no solution so far.

The WPML thread you shared unfortunately doesn’t contain any information on how to solve this. We did already have an extensive thread with the WPML team and they suggested to open the thread here

If there’s anything that could help us, please let us know
Plugin Support lionel.a11n
(@lioneldaniel)

2 years, 2 months ago
Hello @flamemunich,

I’ve done a few test to rule out a core WooCommerce issue here.

First, I have double checked for a matching issue on the official WooCommerce GitHub repository, but haven’t found any issues matching yours.

To rule out an issue with the letters used I’ve set a test site to Russian language and renamed the Shop page with the same name and slug as your Shop page in the report you provided, оснащение-для-операционных. The page loaded fine under those conditions: https://d.pr/i/uxOsis

There is a chance that rather than a WooCommerce issue, you are experiencing an issue with permalinks on your server for this particular page. You can try to navigate to WP Admin → Settings → Permalinks and resave your permalinks (without making any changes) to see if the issue resolves. System administration issues like that are outside what we can support on the WooCommerce forum, but to get ideas on how to more deeply investigate this possibility, you can try a guide like this one (this is a third party article): How to Understand Why Your Permalinks Are Not Working In WordPress.

To find out if there is a bug in WooCommerce, we will need to be able to replicate an issue without a third party plugin involved. Can you share any information about what the WPML team found wrong within WooCommerce or provide instructions to replicate your issue without using their plugin? The test we normally would ask for here is a test for plugin conflicts like in our Conflict Testing Guide, then instructions on how to repeat the error.

If you do find a bug, with the process above, we look forward to hearing back from you with what you’ve tried and as many details as you can provide us. If you resolve the issue and want to let us know what you found, that would be great for future searchers as well. Thank you!
- This reply was modified 2 years, 2 months ago by lionel.a11n. Reason: Correct screenshot link

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