• Resolved danieli2u

    (@danieli2u)


    Hello,

    Iam facing a weird issue and was wondering why nobody reported this so far: As soon as I activate the WooPayments-Plugin the WooCommerce Statistic itself is not showing the comparison values in any of the Taxonomies anymore. No matter if it’s the statistic for products, revenue, orders or anything else.

    As soon as I deactivate the plugin everything is working fine.

    Everything is updated to the latest version, no caching issues or anything else.

    Screenshot with Bug / Plugin activated: https://ibb.co/87sHjFJ
    Screenshit without Bug / Plugin deactivated: https://ibb.co/72rDg25

    Please fix this urgently.
    Thank you.

    Kind regards,
    Daniel

Viewing 5 replies - 1 through 5 (of 5 total)
  • Hey there! Thanks for contacting us. I’m happy to help you.

    Thanks for the screenshots!

    I’d like to understand your site properly. Please share with us the necessary information below for us to investigate the issue further:

    System Status Report which you can find via WooCommerce > Status > Get system report > Copy for support.
    Fatal error logs (if any) under WooCommerce > Status > Logs.
    You could copy and paste your reply here or paste it via https://gist.github.com/ and send the link here.

    Looking forward to your reply.

    Have a wonderful day!

    Thread Starter danieli2u

    (@danieli2u)

    Hello!

    Here you’ll find the System Report.
    No Error Logs.

    It’s nothing about the System or Set-Up. I tried with no plugin active and standard theme on staging environment – the bug appears as soon as you activate WooPayments. You can reproduce the error by yourself on any WooCommerce System. Just activate the Plugin and go over to WooCommerce Statistics. The comparism values will disappear somehow.

    Kind regards,
    Daniel

    `
    ### WordPress Environment ###
    
    WordPress address (URL): https://casimum.de
    Site address (URL): https://casimum.de
    WC Version: 8.4.0
    REST API Version: ? 8.4.0
    WC Blocks Version: ? 11.6.2
    Action Scheduler Version: ? 3.7.0
    Log Directory Writable: ?
    WP Version: 6.4.2
    WP Multisite: –
    WP Memory Limit: 2 GB
    WP Debug Mode: –
    WP Cron: ?
    Language: de_DE
    External object cache: –
    
    ### Server Environment ###
    
    Server Info: Apache
    PHP Version: 8.2.13
    PHP Post Max Size: 2 GB
    PHP Time Limit: 300
    PHP Max Input Vars: 15000
    cURL Version: 7.61.1
    OpenSSL/1.1.1k
    
    SUHOSIN Installed: –
    MySQL Version: 8.0.35-cll-lve
    Max Upload Size: 2 GB
    Default Timezone is UTC: ?
    fsockopen/cURL: ?
    SoapClient: ?
    DOMDocument: ?
    GZip: ?
    Multibyte String: ?
    Remote Post: ?
    Remote Get: ?
    
    ### Database ###
    
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    WC Database Prefix: tqxQDi6_
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    ### Post Type Counts ###
    
    acf-field: 33
    acf-field-group: 6
    attachment: 743
    betterdocs_faq: 12
    cms_block: 73
    custom_css: 2
    docs: 39
    document_template: 5
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    elementor_library: 106
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    ### Security ###
    
    Secure connection (HTTPS): ?
    Hide errors from visitors: ?
    
    ### Active Plugins (31) ###
    
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    BetterDocs: von WPDeveloper – 3.1.0
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    ### Inactive Plugins (1) ###
    
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    ### Dropin Plugins (2) ###
    
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    maintenance.php: maintenance.php
    
    ### Settings ###
    
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    Currency: EUR (€)
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    Thousand Separator: .
    Decimal Separator: ,
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    Taxonomies: Product Types: external (external)
    gift-card (gift-card)
    grouped (grouped)
    simple (simple)
    variable (variable)
    woosb (woosb)
    
    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)
    
    Connected to Woo.com: –
    Enforce Approved Product Download Directories: –
    HPOS feature screen enabled: –
    HPOS feature enabled: –
    Order datastore: WC_Order_Data_Store_CPT
    HPOS data sync enabled: –
    
    ### WC Pages ###
    
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    Warenkorb: #9 - /warenkorb/
    Kasse: #10 - /kasse/
    Mein Konto: #11 - /mein-konto/
    Allgemeine Gesch?ftsbedingungen: #93 - /agb/
    
    ### Theme ###
    
    Name: Woodmart Child
    Version: 1.0.0
    Author URL: https://xtemos.com
    Child Theme: ?
    Parent Theme Name: Woodmart
    Parent Theme Version: 7.3.4
    Parent Theme Author URL: https://themeforest.net/user/xtemos
    WooCommerce Support: ?
    
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    woodmart/woocommerce/cart/cart-item-data.php
    woodmart/woocommerce/cart/cart.php
    woodmart/woocommerce/cart/cross-sells.php
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    woodmart/woocommerce/loop/loop-end.php
    woodmart/woocommerce/loop/loop-start.php
    woodmart/woocommerce/loop/no-products-found.php
    woodmart/woocommerce/loop/orderby.php
    woodmart/woocommerce/loop/pagination.php
    woodmart/woocommerce/loop/sale-flash.php
    woodmart/woocommerce/myaccount/form-login.php
    woodmart/woocommerce/product-searchform.php
    woodmart/woocommerce/single-product/add-to-cart/grouped.php
    woodmart/woocommerce/single-product/add-to-cart/variable.php
    woodmart/woocommerce/single-product/meta.php
    woodmart/woocommerce/single-product/product-attributes.php
    woodmart/woocommerce/single-product/product-image.php
    woodmart/woocommerce/single-product/product-thumbnails.php
    woodmart/woocommerce/single-product/rating.php
    woodmart/woocommerce/single-product/related.php
    woodmart/woocommerce/single-product/sale-flash.php
    woodmart/woocommerce/single-product/tabs/description.php
    woodmart/woocommerce/single-product/tabs/tabs.php
    woodmart/woocommerce/single-product/title.php
    woodmart/woocommerce/single-product/up-sells.php
    woodmart/woocommerce/single-product-reviews.php
    woodmart/woocommerce/single-product.php
    
    
    ### Admin ###
    
    Enabled Features: activity-panels
    analytics
    product-block-editor
    coupons
    core-profiler
    customer-effort-score-tracks
    import-products-task
    experimental-fashion-sample-products
    shipping-smart-defaults
    shipping-setting-tour
    homescreen
    marketing
    mobile-app-banner
    navigation
    onboarding
    onboarding-tasks
    product-variation-management
    product-virtual-downloadable
    remote-inbox-notifications
    remote-free-extensions
    payment-gateway-suggestions
    shipping-label-banner
    subscriptions
    store-alerts
    transient-notices
    woo-mobile-welcome
    wc-pay-promotion
    wc-pay-welcome-page
    
    Disabled Features: customize-store
    minified-js
    new-product-management-experience
    product-external-affiliate
    settings
    async-product-editor-category-field
    
    Daily Cron: ? Next scheduled: 2023-12-13 14:14:46 +01:00
    Options: ?
    Notes: 144
    Onboarding: completed
    
    ### Action Scheduler ###
    
    Canceled: 89
    Oldest: 2023-11-12 14:14:43 +0100
    Newest: 2023-12-10 22:27:26 +0100
    
    Complete: 18.195
    Oldest: 2023-11-12 13:44:39 +0100
    Newest: 2023-12-13 13:36:38 +0100
    
    Failed: 1.296
    Oldest: 2022-03-15 14:42:09 +0100
    Newest: 2023-12-13 09:16:13 +0100
    
    Pending: 4
    Oldest: 2023-12-13 18:05:35 +0100
    Newest: 2023-12-14 12:37:25 +0100
    
    
    ### Status report information ###
    
    Generated at: 2023-12-13 13:37:53 +01:00
    `


    Plugin Support ckadenge (woo-hc)

    (@ckadenge)

    Hi @danieli2u,

    Thanks for sharing more details about your site.

    I can confirm that this is a known bug. As a temporary workaround, you can make the percentages appear again by using a bit of CSS code. This will require an additional plugin such as?Admin CSS MU?to apply this CSS to admin pages.
    Once Admin CSS MU is installed, add the following code (under?Appearance → Admin CSS MU):

    .wp-admin .woocommerce-summary .woocommerce-summary__item-delta {
       display: flex;
    }

    You can find more details about the issue from GitHub here: https://github.com/Automattic/woocommerce-payments/issues/5622#issuecomment-1550458242.

    I hope this helps.

    Thread Starter danieli2u

    (@danieli2u)

    Hello,

    that worked for me without plugin.

    add_action('admin_head', 'workaround_woo_payments_statistic_issue');
    
    function workaround_woo_payments_statistic_issue() {
      echo '<style>
       .wp-admin .woocommerce-summary .woocommerce-summary__item-delta {
       display: flex;
    }
      </style>';
    }

    Can you please delete my system report from previous post?
    Don’t want them to be visibile for everyone.

    Thank you!

    Kind regards,
    Daniel

    Saif

    (@babylon1999)

    Hello @danieli2u,

    Glad you were able to figure it out! :?)

    Don’t want them to be visibile for everyone.

    I’m not sure if this is possible; it’s not something we can do from our end. I’ve tagged one of the volunteer mods to review this. :?)

    Let us know if you have any other questions!

    Cheers!

Viewing 5 replies - 1 through 5 (of 5 total)
  • The topic ‘WooCommerce Statistic comparison value disappears when WooPayments is active’ is closed to new replies.