WooCommerce Statistic comparison value disappears when WooPayments is active
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Hello,
Iam facing a weird issue and was wondering why nobody reported this so far: As soon as I activate the WooPayments-Plugin the WooCommerce Statistic itself is not showing the comparison values in any of the Taxonomies anymore. No matter if it’s the statistic for products, revenue, orders or anything else.
As soon as I deactivate the plugin everything is working fine.
Everything is updated to the latest version, no caching issues or anything else.
Screenshot with Bug / Plugin activated: https://ibb.co/87sHjFJ
Screenshit without Bug / Plugin deactivated: https://ibb.co/72rDg25
Please fix this urgently.
Thank you.
Kind regards,
Daniel
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Hey there! Thanks for contacting us. I’m happy to help you.
Thanks for the screenshots!
I’d like to understand your site properly. Please share with us the necessary information below for us to investigate the issue further:
System Status Report which you can find via WooCommerce > Status > Get system report > Copy for support.
Fatal error logs (if any) under WooCommerce > Status > Logs.
You could copy and paste your reply here or paste it via https://gist.github.com/ and send the link here.Looking forward to your reply.
Have a wonderful day!
Hello!
Here you’ll find the System Report.
No Error Logs.
It’s nothing about the System or Set-Up. I tried with no plugin active and standard theme on staging environment – the bug appears as soon as you activate WooPayments. You can reproduce the error by yourself on any WooCommerce System. Just activate the Plugin and go over to WooCommerce Statistics. The comparism values will disappear somehow.Kind regards,
Daniel` ### WordPress Environment ### WordPress address (URL): https://casimum.de Site address (URL): https://casimum.de WC Version: 8.4.0 REST API Version: ? 8.4.0 WC Blocks Version: ? 11.6.2 Action Scheduler Version: ? 3.7.0 Log Directory Writable: ? WP Version: 6.4.2 WP Multisite: – WP Memory Limit: 2 GB WP Debug Mode: – WP Cron: ? Language: de_DE External object cache: – ### Server Environment ### Server Info: Apache PHP Version: 8.2.13 PHP Post Max Size: 2 GB PHP Time Limit: 300 PHP Max Input Vars: 15000 cURL Version: 7.61.1 OpenSSL/1.1.1k SUHOSIN Installed: – MySQL Version: 8.0.35-cll-lve Max Upload Size: 2 GB Default Timezone is UTC: ? fsockopen/cURL: ? SoapClient: ? DOMDocument: ? GZip: ? Multibyte String: ? Remote Post: ? 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Force SSL: – Currency: EUR (€) Currency Position: left Thousand Separator: . Decimal Separator: , Number of Decimals: 2 Taxonomies: Product Types: external (external) gift-card (gift-card) grouped (grouped) simple (simple) variable (variable) woosb (woosb) Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog) exclude-from-search (exclude-from-search) featured (featured) outofstock (outofstock) rated-1 (rated-1) rated-2 (rated-2) rated-3 (rated-3) rated-4 (rated-4) rated-5 (rated-5) Connected to Woo.com: – Enforce Approved Product Download Directories: – HPOS feature screen enabled: – HPOS feature enabled: – Order datastore: WC_Order_Data_Store_CPT HPOS data sync enabled: – ### WC Pages ### Shop-Basis: #8 - /shop/ Warenkorb: #9 - /warenkorb/ Kasse: #10 - /kasse/ Mein Konto: #11 - /mein-konto/ Allgemeine Gesch?ftsbedingungen: #93 - /agb/ ### Theme ### Name: Woodmart Child Version: 1.0.0 Author URL: https://xtemos.com Child Theme: ? Parent Theme Name: Woodmart Parent Theme Version: 7.3.4 Parent Theme Author URL: https://themeforest.net/user/xtemos WooCommerce Support: ? ### Templates ### Overrides: woodmart/woocommerce/archive-product.php woodmart/woocommerce/cart/cart-item-data.php woodmart/woocommerce/cart/cart.php woodmart/woocommerce/cart/cross-sells.php woodmart/woocommerce/cart/mini-cart.php woodmart/woocommerce/checkout/form-checkout.php woodmart/woocommerce/checkout/thankyou.php woodmart/woocommerce/content-product-cat.php woodmart/woocommerce/content-product.php woodmart/woocommerce/content-single-product.php woodmart/woocommerce/content-widget-product.php woodmart/woocommerce/global/breadcrumb.php woodmart/woocommerce/global/form-login.php woodmart/woocommerce/global/quantity-input.php woodmart/woocommerce/loop/add-to-cart.php woodmart/woocommerce/loop/loop-end.php woodmart/woocommerce/loop/loop-start.php woodmart/woocommerce/loop/no-products-found.php woodmart/woocommerce/loop/orderby.php woodmart/woocommerce/loop/pagination.php woodmart/woocommerce/loop/sale-flash.php woodmart/woocommerce/myaccount/form-login.php woodmart/woocommerce/product-searchform.php woodmart/woocommerce/single-product/add-to-cart/grouped.php woodmart/woocommerce/single-product/add-to-cart/variable.php woodmart/woocommerce/single-product/meta.php woodmart/woocommerce/single-product/product-attributes.php woodmart/woocommerce/single-product/product-image.php woodmart/woocommerce/single-product/product-thumbnails.php woodmart/woocommerce/single-product/rating.php woodmart/woocommerce/single-product/related.php woodmart/woocommerce/single-product/sale-flash.php woodmart/woocommerce/single-product/tabs/description.php woodmart/woocommerce/single-product/tabs/tabs.php woodmart/woocommerce/single-product/title.php woodmart/woocommerce/single-product/up-sells.php woodmart/woocommerce/single-product-reviews.php woodmart/woocommerce/single-product.php ### Admin ### Enabled Features: activity-panels analytics product-block-editor coupons core-profiler customer-effort-score-tracks import-products-task experimental-fashion-sample-products shipping-smart-defaults shipping-setting-tour homescreen marketing mobile-app-banner navigation onboarding onboarding-tasks product-variation-management product-virtual-downloadable remote-inbox-notifications remote-free-extensions payment-gateway-suggestions shipping-label-banner subscriptions store-alerts transient-notices woo-mobile-welcome wc-pay-promotion wc-pay-welcome-page Disabled Features: customize-store minified-js new-product-management-experience product-external-affiliate settings async-product-editor-category-field Daily Cron: ? Next scheduled: 2023-12-13 14:14:46 +01:00 Options: ? Notes: 144 Onboarding: completed ### Action Scheduler ### Canceled: 89 Oldest: 2023-11-12 14:14:43 +0100 Newest: 2023-12-10 22:27:26 +0100 Complete: 18.195 Oldest: 2023-11-12 13:44:39 +0100 Newest: 2023-12-13 13:36:38 +0100 Failed: 1.296 Oldest: 2022-03-15 14:42:09 +0100 Newest: 2023-12-13 09:16:13 +0100 Pending: 4 Oldest: 2023-12-13 18:05:35 +0100 Newest: 2023-12-14 12:37:25 +0100 ### Status report information ### Generated at: 2023-12-13 13:37:53 +01:00 `
Hi @danieli2u,
Thanks for sharing more details about your site.
I can confirm that this is a known bug. As a temporary workaround, you can make the percentages appear again by using a bit of CSS code. This will require an additional plugin such as?Admin CSS MU?to apply this CSS to admin pages.
Once Admin CSS MU is installed, add the following code (under?Appearance → Admin CSS MU):.wp-admin .woocommerce-summary .woocommerce-summary__item-delta { display: flex; }
You can find more details about the issue from GitHub here: https://github.com/Automattic/woocommerce-payments/issues/5622#issuecomment-1550458242.
I hope this helps.
Hello,
that worked for me without plugin.add_action('admin_head', 'workaround_woo_payments_statistic_issue'); function workaround_woo_payments_statistic_issue() { echo '<style> .wp-admin .woocommerce-summary .woocommerce-summary__item-delta { display: flex; } </style>'; }
Can you please delete my system report from previous post?
Don’t want them to be visibile for everyone.
Thank you!
Kind regards,
DanielHello @danieli2u,
Glad you were able to figure it out! :?)Don’t want them to be visibile for everyone.
I’m not sure if this is possible; it’s not something we can do from our end. I’ve tagged one of the volunteer mods to review this. :?)
Let us know if you have any other questions!Cheers!
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