Woocommerce still receives IPN and PTD and sends out 2 duplicated order emails

There is a duplicate thread in WooCommerce core:
https://www.ads-software.com/support/topic/woocommerce-still-receives-ipn-and-ptd-and-sends-out-2-duplicated-order-emails/

Copying my response and closing that thread, as this forum makes more sense. Please don’t create duplicate threads, it takes up time that could be used answering questions.

—

Using both IPN and PDT will indeed result in two notifications, so possibly two emails. This is a setting on PayPal’s interface – I’d recommend checking with PayPal support to make sure that everything is correctly disabled.

It may also be a problem with site or server caching. If you’re running caching plugins, disable them to test if that fixes the problem. if that doesn’t solve it, I’d ask your host if they have any server-level caching.

Hi Hannah,
thanks for getting back to me.

Yes, I contacted paypal’s technical support and they confirmed that IPN was successfully disabled from my paypal account.
I double checked that I had no checkmark in the woocommerce paypal setting Enable IPN as well.

I still received two notifications (IPN and PDT) and woocommerce sent out two order confirmation to customers.

But then I scrolled down, saw the API section where it says:
Enter your PayPal API credentials to process refunds via PayPal.

and remembered that the paypal support wrote:
your IPN has been set to off (this can be overridden if the API request contains the IPN Url) instead of disable and as WooCommerce in each API request is passing IPN URL details to PayPal and in turn you are receiving IPN notification on completion of transaction.

Long story, short. I deleted the API fields and now, finally, I only receive PDT and woocommerce sends out only one email. Great ??

Now I have the problem that I cannot refund properly via the plugin…. did not have to use this anyway until now… but I thought I tell you the whole story… this might be an issue to resolve?

And my last question would be: After deleting those API fields, everything will still work on woocommerce’s side in confunction with paypal? I can leave those fields blank (except for the mentioned refund issue)?

Thanks for helping out.
Warm regards, stay safe

• This reply was modified 4 years, 10 months ago by mappel.
• This reply was modified 4 years, 10 months ago by mappel.

Paypal’s technical support reached out again and was so kind to tell me that my approach to delete the API fields I mentioned in my previous message above was not what they had in mind.

They clarified:
No the API fields that is mentioned in the screenshot is not the right one , they are just the API credentials which are necessary to make API calls on behalf of you by Woo-commerce, So incase if you have removed then please add them back.

The fields or the Parameters that I had mentioned are the API request parameter which is internally set by the Woo-commerce Plugin and are called when a transaction is made.So to make changes to these you will need to contact Woo-commerce support.

They also told me that I was right in choosing PDT instead of IPN so the customer can download the purchased product when he gets redirected.

Can you help me out with what’s going wrong?
Is this a bug that will be fixed with woocommerce updates?
To recap: IPN is turned off (in paypal and the woocommerce plugin)
Why is the woocommerce plugin still sending messages to paypal and can I turn it off somehow?

Hey there,

Thanks so much for that additional information!

Before we proceed, I’d like to know more about your site. Could you please share a copy of your site’s System Status? You can find it via WooCommerce > Status.
Select “Get system report” and then “Copy for support”.? Once you’ve done that, paste it here in your response. You can remove the identifying information such as the site URL if you prefer.

That’s very kind of you, thanks.
Can I send you the status report in a more private way?
I’m a little worried about posting this in such a public setting.
I hope this is understandable.

Is this possible?

• This reply was modified 4 years, 10 months ago by mappel.

Hey there,

These are the public forums, so there isn’t a way to make things private. However, in the case of the system status log, you can remove the identifying information such as the site URL.

OK, thanks again. (Please only suggest to update to v4 if you honestly and surely know that the IPN PTD issue was specifically known and the problem got fixed with the new version;)

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• This reply was modified 4 years, 10 months ago by mappel.
• This reply was modified 4 years, 10 months ago by mappel.

Hey there,

Thanks for sharing that information!

Okay, so from here, we’d need to look at your specific PayPal configuration as well as logs. That’s not something we can do from the forums.

Can you please contact us at WooCommerce.com > My Account > Tickets. You may need to create an account before you can access that page.

Please also include a link to this forum thread, so that we can keep track of what’s already been done.

From there, we’ll share information on how to share login information for your site so that we can take a closer look.

Hi Hannah,
thanks for keeping in touch and trying to resolve this issue.
The ticket is #2948115.

Happy to help! ??

I am having exact same issue. Is there a fix?

Hi mborin,
no unfortunately there isn’t and woocommerce support could not resolve this.

Last thing I heard was “If you would like to pursue customization but are not comfortable doing it yourself, you may want to contact someone from our customizations page.”

I can’t tell you how annoying I find this whole issue. Customers getting two of the same ‘order complete’ emails.

If you come across a solution please let me know.