Woocommerce: Stock reducing twice after processing and completed

  • Hi there

    I’m working on a website for a client and she is having the problem of stock reducing twice for the same order; once after the order is marked as ‘processing’ and then again after it’s marked as ‘completed’.

    I was wondering if it would be possible for someone to help me with this as it’s driving us both crazy! Any advice or support would be welcome and gratefully received!

    Thanks so much
    Charlotte ??

Viewing 6 replies - 1 through 6 (of 6 total)
  • Thread Starter charlotteanna27

    (@charlotteanna27)

    Good morning

    I would really appreciate some help regarding my query from two and a half weeks ago.

    I look forward to hearing from you.

    Many thanks
    Charlotte

    I’m having the same problem but only when payment is through paypal credit card (without paypal account)

    Did you figure what was your problem?

    Thread Starter charlotteanna27

    (@charlotteanna27)

    Hi @pandorawebs

    Unfortunately not! My client is still struggling with it and I’m no closer to finding a fix!

    I’m in a tricky position as I don’t know who else to turn to for help!

    If I find a solution, I’ll post it on this thread – could I possibly ask you to do the same please? Then hopefully we can help others too!

    We have the same problem and can not find a solution.

    I only see people asking for help … Can anyone help us?

    Hi all,

    We have the same problem , does anyone have solution ?

    thanks

    @herizoludovic and I found a very simple way to solve the issue…. were still keeping an eye on our orders but look like it is as simple as this: Clear the PayPal Identity Token field in the PayPal gateway settings (WooCommerce->Settings->Checkout->PayPal).

    WooCommerce stock reducing twice seems due to a conflict with both type communication used by Paypal (PDT & IPN) so in our Paypal log we found out that Paypal was sending first the IPN confirmation and then the PDT confirmation which make the inventory to be reduced twice. Looks like having both configured is the caused of duplicate stock reducing in WooCommerce: https://www.paypal-knowledge.com/infocenter/index?page=content&id=FAQ1142&actp=RSS

    Discussion about this bug on GitHub: https://github.com/woocommerce/woocommerce/issues/13963

Viewing 6 replies - 1 through 6 (of 6 total)
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