woocommerce stopped sending new order mails

Hi there today we suddenly had a new issue.

For some reason Woocommerce that are sending all mails with mail poet sending service, stopped sending new order notifications mails to us. Customers still receive their confirmation, when they place a new order. If we cancel a order or receive a review, we still receive the mail notifications. But for some reason, between last night and now. We stopped reciving new order notification by email. By that i mean the mails we recive ourselves.

So first i checked woocommerce settings and everything is setup right and like always. So i decided to contact our hosting provider, to see if somehow they suddenly blocked these mails. But again all mails that was send was passed. They couldn’t see the new order mails at all, not even as blocked.

We also testet our regular contactform on the site. They are also marked passes and are recieved. So for some reason new order notifications, are not send at all. Since all mails from Woocommerce are send out with Mail Poet, we now reach out to you guys for help.

Please help it’s a live site and Christmas sales are on at the moment. We where even thinking about upgrading next year, as we grow. But this worries us, because what else are we missing. We are going to set up more sale mails next week in the newsletter and now, we also worry that they are not send either. Also the cron must be working, since the regular new order notofication in the woocommerce app, are pushed directly.

Please help

Best regards

Niclas

• This topic was modified 12 months ago by plakatraketten.
• This topic was modified 12 months ago by plakatraketten.

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