Woocommerce / Stripe Checkout Error
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The payment system was working fine until last week. Now it shows error: “Cannot read properties of null (reading ‘submit’)”. When I activate the new version inside the plugin, this time it gives another error. What happened to this plugin? When can you solve this issue?
The page I need help with: [log in to see the link]
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Hello @septimo55
Please tell us which payment method you are using so we can tell you if this is supported or not for the credit cards
In case if you are telling about stripe we do support and it works fine, in case you have any error or issue please send us screenshot of link to where we can check this
One more thing, the issue you shared on support thread is of stripe related, if this is same, than it’s not the issue from our end, it’s from stripe end and we have proper thread related to that with our developers, we have also told then to solve, and they will solve in next update,
So as you can now understand this is not from our end, and for this temporary fixes and helping our customers, we share new zip file, so pleas connect to us and we also urge to remove this negative review, as we think this is not related to us
As of now there is no error with the credit cards with stripe, if in case there is any connect to support team we will give 100% solution with proof
If you are connected to us already, let us know about the email you are connected with or tell me subject of the email so we can help you on this
We are sure, you will get better support from our end
Regards,
Hi!
Same issue here, WooCommerce + Subscriptions + Stripe =
Cannot read properties of null (reading 'submit')
Single/simple product payment it’s ok.
Another user shared same error (thread in Stripe plugin’s support), and they tells us it’s related with WP Swings’ Subscriptions plugin.
System status:
` ### WordPress Environment ### WordPress address (URL): (redacted) Site address (URL): (redacted) WC Version: 8.8.2 REST API Version: ? 8.8.2 Action Scheduler Version: ? 3.7.4 Log Directory Writable: ? WP Version: 6.5.2 WP Multisite: – WP Memory Limit: 256 MB WP Debug Mode: – WP Cron: ? Language: es_ES External object cache: – ### Server Environment ### Server Info: nginx/1.25.3 PHP Version: 8.2.14 PHP Post Max Size: 100 MB PHP Time Limit: 60 PHP Max Input Vars: 1000 cURL Version: 7.74.0 OpenSSL/1.1.1w SUHOSIN Installed: – MySQL Version: 10.6.16-MariaDB-1:10.6.16+maria~deb11 Max Upload Size: 100 MB Default Timezone is UTC: ? fsockopen/cURL: ? SoapClient: ? DOMDocument: ? GZip: ? Multibyte String: ? Remote Post: ? Remote Get: ? ### Database ### WC Database Version: 8.8.2 WC Database Prefix: (redacted) Total Database Size: 10.18MB Database Data Size: 8.21MB Database Index Size: 1.97MB ### Security ### Secure connection (HTTPS): ? Hide errors from visitors: ? ### Active Plugins (12) ### Thank You Page for WooCommerce: by Nitin Prakash – 4.1.0 404 Solution: by Aaron J – 2.35.9 Astra Pro: by Brainstorm Force – 4.6.5 Duplicate PP: by Zakaria Binsaifullah – 3.5.1 Kadence Blocks – Gutenberg Blocks for Page Builder Features: by Kadence WP – 3.2.35 Loco Translate: by Tim Whitlock – 2.6.7 Payment Methods by Product & Country for WooCommerce: by WPFactory – 1.7.12 Post SMTP: by Post SMTP – 2.9.1 Pasarela Unificada de Redsys para WooCommerce: by Redsys Servicios de Procesamiento S.L. – 1.4.2 Subscriptions For WooCommerce: by WP Swings – 1.6.4 WooCommerce Stripe Gateway: by WooCommerce – 8.2.0 WooCommerce: by Automattic – 8.8.2 ### Inactive Plugins (2) ### Checkout Field Editor for WooCommerce: by ThemeHigh – 2.0.1 Force Login: by Kevin Vess – 5.6.3 ### Must Use Plugins (1) ### WP Password bcrypt: by Roots – 1.1.0 ### Settings ### API Enabled: – Force SSL: – Currency: EUR (€) Currency Position: right_space Thousand Separator: . Decimal Separator: , Number of Decimals: 2 Taxonomies: Product Types: external (external) grouped (grouped) simple (simple) variable (variable) Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog) exclude-from-search (exclude-from-search) featured (featured) outofstock (outofstock) rated-1 (rated-1) rated-2 (rated-2) rated-3 (rated-3) rated-4 (rated-4) rated-5 (rated-5) Connected to WooCommerce.com: – Enforce Approved Product Download Directories: ? HPOS feature screen enabled: ? HPOS feature enabled: ? Order datastore: Automattic\WooCommerce\Internal\DataStores\Orders\OrdersTableDataStore HPOS data sync enabled: – ### Logging ### Enabled: ? Handler: Automattic\WooCommerce\Internal\Admin\Logging\LogHandlerFileV2 Retention period: 30 days Level threshold: Info Log directory size: 78 B ### Theme ### Name: (redacted) Version: 1.0 Author URL: (redacted) Child Theme: ? Parent Theme Name: Astra Parent Theme Version: 4.6.12 Parent Theme Author URL: https://wpastra.com/about/ WooCommerce Support: ? ### Templates ### Overrides: cd/woocommerce/cart/cart-totals.php cd/woocommerce/cart/cart.php cd/woocommerce/checkout/review-order.php cd/woocommerce/content-single-product.php cd/woocommerce/emails/admin-new-order.php cd/woocommerce/emails/plain/admin-new-order.php ### Admin ### Enabled Features: activity-panels analytics product-block-editor coupons core-profiler customize-store customer-effort-score-tracks import-products-task experimental-fashion-sample-products shipping-smart-defaults shipping-setting-tour homescreen marketing mobile-app-banner navigation onboarding onboarding-tasks product-variation-management product-virtual-downloadable product-external-affiliate product-grouped product-linked product-pre-publish-modal remote-inbox-notifications remote-free-extensions payment-gateway-suggestions shipping-label-banner subscriptions store-alerts transient-notices woo-mobile-welcome wc-pay-promotion wc-pay-welcome-page Disabled Features: minified-js new-product-management-experience product-custom-fields settings async-product-editor-category-field launch-your-store Daily Cron: ? Next scheduled: 2024-04-25 12:47:14 +02:00 Options: ? Notes: 78 Onboarding: completed ### Action Scheduler ### Complete: 72 Oldest: 2024-03-25 17:30:13 +0100 Newest: 2024-04-25 11:28:49 +0200 Failed: 87 Oldest: 2023-12-01 18:21:18 +0100 Newest: 2024-04-25 10:43:46 +0200 Pending: 4 Oldest: 2024-04-25 11:44:10 +0200 Newest: 2024-04-26 09:37:12 +0200 ### Status report information ### Generated at: 2024-04-25 11:32:48 +02:00 `
- This reply was modified 7 months, 1 week ago by rafamerino. Reason: Added link disregarding Stripe plugin fault
Hello @rafamerino
As we said in previous reply on this thread that, we know this and it’s not related to our plugin.
It’s related to the stripe issue, for which we have push the code and stripe said they will update the code in new version
Thank you!
Hello,
Soon issue will be resolved, we are going to update the plugin
Thank you
- The topic ‘Woocommerce / Stripe Checkout Error’ is closed to new replies.