WooCommerce Stripe Gateway stopped worked last night after auto update

  • Resolved facepaintworld

    (@facepaintworld)


    9 months, 3 weeks ago

    Last night the plugin automatically updated and after that a customer was unable to complete their order properly. After several attempts it did take her money but still gave her the message that it hadn’t gone through.

    I tested it myself and my purchase won’t go through. It says “Sorry, we are unable to process your payment at this time. Please retry later.”

    There were no issues before the update. Can I remove the update or what can I do to fix this?

    ?WooCommerce > Status > Logs – log for my failed test payment…

    2024-02-08T00:04:07+00:00 DEBUG ====Stripe Version: 7.9.2==== ====Start Log==== account ====End Log====

    That’s all it says!

    Some plugins have automatically updated to their latest versions on your site- – WooCommerce Stripe Gateway (from version 7.9.1 to 7.9.2)

Viewing 15 replies - 1 through 15 (of 38 total)
  • Plugin Support Shameem R. a11n

    (@shameemreza)

    Hi @facepaintworld,

    As a first step, can you head over to WooCommerce → Status → Tools, and do the following:

    • WooCommerce transients – Clear
    • Expired transients – Clear
    • Clear template cache – Clear
    • Capabilities – Reset Capabilities
    • Clear customer sessions -Clear

    Next, please clear your browser cache and then try again to see whether the issue persists or not.

    Additionally, are you using shortcode or block on the checkout page?

    In the meantime, you can run a conflict test to help you identify the cause of the issue. More info: https://woo.com/document/how-to-test-for-conflicts/

    Looking forward to hearing from you!

    I’m having the same issue.

    I tried the steps recommended but still no luck. I am using a shortcake for the checkout page. I attempted changing to a block but still had the same error.

    Thread Starter facepaintworld

    (@facepaintworld)

    Thanks. I did all that and still the same error message. Then I used Staging copy to deactivate all the plugins except woocommerce and stripe and still same issue

    Thread Starter facepaintworld

    (@facepaintworld)

    “Additionally, are you using shortcode or block on the checkout page?” I have no idea

    Hi there @facepaintworld ??

    Thank you for reaching back, with further details on this.

    Thanks. I did all that and still the same error message. Then I used Staging copy to deactivate all the plugins except woocommerce and stripe and still same issue

    I went ahead with testing this, on a test site of mine, without being able to reproduce (with version 7.9.2 of the plugin). Linking to the related order notes, here, for reference.

    To clarify, did you already have a chance to test with test mode enabled, on the staging copy, and see if the issue persists, or otherwise?

    Additionally, to get an idea of how your site is configured, could you please share a copy of your site’s System Status, as exemplified here? Once you’ve done that, paste it here in your response.

    Looking forward to hearing from you!

    —

    Hi there @jasonstockton ??

    During my tests, orders came through as expected, without error messages, with either block-based, or shortcode-based chackout pages.

    We’d like to take a look at your report on a separate thread, to better focus troubleshooting resources.

    Please open a new topic here: https://www.ads-software.com/support/plugin/woocommerce-gateway-stripe/#new-topic-0.

    Thanks!

    I managed to resolve the issue by switching to the new checkout experience.

    I tried in test mode and it worked. Failed in live mode. Tried tonnes of different settings, going to Advanced Settings > Enable New Checkout Experience was the only thing that worked.

    Thread Starter facepaintworld

    (@facepaintworld)

    ` WordPress Environment

WordPress address (URL): https://www.facepaintworld.com.au
Site address (URL): https://www.facepaintworld.com.au
WC Version: 8.5.2
REST API Version: ? 8.5.2
WC Blocks Version: ? 11.8.0-dev
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Log Directory Writable: ?
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WP Multisite: –
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WP Debug Mode: ?
WP Cron: ?
Language: en_AU
External object cache: – Server Environment

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PHP Post Max Size: 100 MB
PHP Time Limit: 60
PHP Max Input Vars: 10000
cURL Version: 7.61.1
OpenSSL/1.1.1g

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wpsm0_woocommerce_order_itemmeta: Data: 112.66MB + Index: 63.19MB + Engine InnoDB
wpsm0_woocommerce_order_items: Data: 10.52MB + Index: 3.52MB + Engine InnoDB
wpsm0_woocommerce_payment_tokenmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpsm0_woocommerce_payment_tokens: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpsm0_woocommerce_sessions: Data: 6.86MB + Index: 0.10MB + Engine MyISAM
wpsm0_woocommerce_shipping_table_rates: Data: 0.05MB + Index: 0.00MB + Engine InnoDB
wpsm0_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wpsm0_woocommerce_shipping_zone_methods: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpsm0_woocommerce_shipping_zone_shipping_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpsm0_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpsm0_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wpsm0_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wpsm0_woodmart_wishlist_products: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpsm0_woodmart_wishlists: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpsm0_wpmailsmtp_tasks_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpsm0_wps_hit: Data: 0.60MB + Index: 1.16MB + Engine MyISAM
wpsm0_wps_index: Data: 9.54MB + Index: 13.68MB + Engine MyISAM
wpsm0_wps_key: Data: 0.16MB + Index: 0.23MB + Engine MyISAM
wpsm0_wps_object_type: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wpsm0_wps_query: Data: 0.08MB + Index: 0.10MB + Engine MyISAM
wpsm0_wps_uri: Data: 0.39MB + Index: 0.26MB + Engine MyISAM
wpsm0_wps_user_agent: Data: 0.17MB + Index: 0.03MB + Engine MyISAM
wpsm0_yoast_indexable: Data: 1.52MB + Index: 0.50MB + Engine InnoDB
wpsm0_yoast_indexable_hierarchy: Data: 0.09MB + Index: 0.16MB + Engine InnoDB
wpsm0_yoast_migrations: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpsm0_yoast_primary_term: Data: 0.11MB + Index: 0.13MB + Engine InnoDB
wpsm0_yoast_seo_links: Data: 0.48MB + Index: 0.11MB + Engine MyISAM
wpsm0_yoast_seo_meta: Data: 0.05MB + Index: 0.05MB + Engine MyISAM
wpsm1_actionscheduler_actions: Data: 14.52MB + Index: 12.61MB + Engine InnoDB
wpsm1_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpsm1_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpsm1_actionscheduler_logs: Data: 11.52MB + Index: 10.03MB + Engine InnoDB
wpsm1_berocket_termmeta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpsm1_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpsm1_comments: Data: 23.56MB + Index: 20.09MB + Engine InnoDB
wpsm1_gf_draft_submissions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpsm1_gf_entry: Data: 0.28MB + Index: 0.03MB + Engine MyISAM
wpsm1_gf_entry_meta: Data: 0.71MB + Index: 0.43MB + Engine MyISAM
wpsm1_gf_entry_notes: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpsm1_gf_form: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpsm1_gf_form_meta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpsm1_gf_form_view: Data: 1.32MB + Index: 0.58MB + Engine MyISAM
wpsm1_iwp_backup_status: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpsm1_iwp_processed_iterator: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpsm1_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpsm1_litespeed_img_optm: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpsm1_litespeed_optimizer: Data: 0.54MB + Index: 0.12MB + Engine MyISAM
wpsm1_mailchimp_carts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpsm1_mailchimp_jobs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpsm1_options: Data: 13.52MB + Index: 1.72MB + Engine InnoDB
wpsm1_postmeta: Data: 77.61MB + Index: 68.20MB + Engine InnoDB
wpsm1_posts: Data: 50.52MB + Index: 9.06MB + Engine InnoDB
wpsm1_revslider_css: Data: 0.13MB + Index: 0.02MB + Engine InnoDB
wpsm1_revslider_css_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpsm1_revslider_layer_animations: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpsm1_revslider_layer_animations_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpsm1_revslider_navigations: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpsm1_revslider_navigations_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpsm1_revslider_sliders: Data: 1.52MB + Index: 0.02MB + Engine InnoDB
wpsm1_revslider_sliders_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpsm1_revslider_slides: Data: 5.52MB + Index: 0.02MB + Engine InnoDB
wpsm1_revslider_slides_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpsm1_revslider_static_slides: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpsm1_revslider_static_slides_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpsm1_rg_form: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpsm1_rg_form_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpsm1_rg_form_view: Data: 1.52MB + Index: 0.30MB + Engine InnoDB
wpsm1_rg_incomplete_submissions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpsm1_rg_lead: Data: 0.27MB + Index: 0.06MB + Engine InnoDB
wpsm1_rg_lead_detail: Data: 1.52MB + Index: 0.69MB + Engine InnoDB
wpsm1_rg_lead_detail_long: Data: 0.48MB + Index: 0.00MB + Engine InnoDB
wpsm1_rg_lead_meta: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wpsm1_rg_lead_notes: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpsm1_swp_cf: Data: 12.52MB + Index: 20.55MB + Engine InnoDB
wpsm1_swp_index: Data: 22.55MB + Index: 25.55MB + Engine InnoDB
wpsm1_swp_log: Data: 2.52MB + Index: 5.55MB + Engine InnoDB
wpsm1_swp_tax: Data: 1.52MB + Index: 3.45MB + Engine InnoDB
wpsm1_swp_terms: Data: 2.52MB + Index: 5.00MB + Engine InnoDB
wpsm1_term_relationships: Data: 1.52MB + Index: 1.52MB + Engine InnoDB
wpsm1_term_taxonomy: Data: 0.06MB + Index: 0.03MB + Engine InnoDB
wpsm1_termmeta: Data: 0.06MB + Index: 0.04MB + Engine MyISAM
wpsm1_terms: Data: 0.05MB + Index: 0.03MB + Engine InnoDB
wpsm1_tm_taskmeta: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
wpsm1_tm_tasks: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpsm1_usermeta: Data: 38.56MB + Index: 29.09MB + Engine InnoDB
wpsm1_users: Data: 3.52MB + Index: 4.55MB + Engine InnoDB
wpsm1_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpsm1_wc_admin_notes: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpsm1_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpsm1_wc_customer_lookup: Data: 1.52MB + Index: 1.73MB + Engine InnoDB
wpsm1_wc_download_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpsm1_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpsm1_wc_order_product_lookup: Data: 12.52MB + Index: 14.06MB + Engine InnoDB
wpsm1_wc_order_stats: Data: 1.52MB + Index: 1.31MB + Engine InnoDB
wpsm1_wc_order_tax_lookup: Data: 1.52MB + Index: 0.53MB + Engine InnoDB
wpsm1_wc_product_meta_lookup: Data: 0.13MB + Index: 0.12MB + Engine MyISAM
wpsm1_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpsm1_wc_tax_rate_classes: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wpsm1_wc_webhooks: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpsm1_wcpdf_invoice_number: Data: 0.05MB + Index: 0.04MB + Engine MyISAM
wpsm1_woocommerce_api_keys: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wpsm1_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpsm1_woocommerce_bundled_itemmeta: Data: 0.64MB + Index: 0.48MB + Engine MyISAM
wpsm1_woocommerce_bundled_items: Data: 0.02MB + Index: 0.04MB + Engine MyISAM
wpsm1_woocommerce_downloadable_product_permissions: Data: 0.05MB + Index: 0.06MB + Engine InnoDB
wpsm1_woocommerce_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpsm1_woocommerce_order_itemmeta: Data: 63.61MB + Index: 55.14MB + Engine InnoDB
wpsm1_woocommerce_order_items: Data: 10.52MB + Index: 4.52MB + Engine InnoDB
wpsm1_woocommerce_payment_tokenmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpsm1_woocommerce_payment_tokens: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpsm1_woocommerce_sessions: Data: 6.89MB + Index: 0.10MB + Engine MyISAM
wpsm1_woocommerce_shipping_table_rates: Data: 0.05MB + Index: 0.00MB + Engine InnoDB
wpsm1_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wpsm1_woocommerce_shipping_zone_methods: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpsm1_woocommerce_shipping_zone_shipping_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpsm1_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpsm1_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wpsm1_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wpsm1_woodmart_wishlist_products: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpsm1_woodmart_wishlists: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpsm1_wpmailsmtp_tasks_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpsm1_wps_hit: Data: 0.60MB + Index: 1.16MB + Engine MyISAM
wpsm1_wps_index: Data: 9.54MB + Index: 13.68MB + Engine MyISAM
wpsm1_wps_key: Data: 0.16MB + Index: 0.23MB + Engine MyISAM
wpsm1_wps_object_type: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wpsm1_wps_query: Data: 0.08MB + Index: 0.10MB + Engine MyISAM
wpsm1_wps_uri: Data: 0.39MB + Index: 0.26MB + Engine MyISAM
wpsm1_wps_user_agent: Data: 0.17MB + Index: 0.03MB + Engine MyISAM
wpsm1_yoast_indexable: Data: 1.52MB + Index: 0.53MB + Engine InnoDB
wpsm1_yoast_indexable_hierarchy: Data: 0.14MB + Index: 0.25MB + Engine InnoDB
wpsm1_yoast_migrations: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpsm1_yoast_primary_term: Data: 0.13MB + Index: 0.16MB + Engine InnoDB
wpsm1_yoast_seo_links: Data: 0.56MB + Index: 0.13MB + Engine MyISAM
wpsm1_yoast_seo_meta: Data: 0.05MB + Index: 0.05MB + Engine MyISAM
wpsm2_actionscheduler_actions: Data: 0.50MB + Index: 0.53MB + Engine InnoDB
wpsm2_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpsm2_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpsm2_actionscheduler_logs: Data: 1.52MB + Index: 0.25MB + Engine InnoDB
wpsm2_berocket_termmeta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpsm2_commentmeta: Data: 0.16MB + Index: 0.17MB + Engine InnoDB
wpsm2_comments: Data: 32.56MB + Index: 21.09MB + Engine InnoDB
wpsm2_gf_draft_submissions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpsm2_gf_entry: Data: 0.27MB + Index: 0.03MB + Engine MyISAM
wpsm2_gf_entry_meta: Data: 0.71MB + Index: 0.43MB + Engine MyISAM
wpsm2_gf_entry_notes: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpsm2_gf_form: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpsm2_gf_form_meta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpsm2_gf_form_view: Data: 1.32MB + Index: 0.58MB + Engine MyISAM
wpsm2_ibackup_status: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpsm2_iprocessed_iterator: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpsm2_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpsm2_litespeed_img_optm: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpsm2_litespeed_optimizer: Data: 0.49MB + Index: 0.12MB + Engine MyISAM
wpsm2_mailchimp_carts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpsm2_mailchimp_jobs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpsm2_mclean_refs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpsm2_mclean_scan: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpsm2_ms_snippets: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpsm2_options: Data: 13.52MB + Index: 0.48MB + Engine InnoDB
wpsm2_postmeta: Data: 89.63MB + Index: 58.14MB + Engine InnoDB
wpsm2_posts: Data: 24.55MB + Index: 6.06MB + Engine InnoDB
wpsm2_revslider_css: Data: 0.13MB + Index: 0.02MB + Engine InnoDB
wpsm2_revslider_css_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpsm2_revslider_layer_animations: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpsm2_revslider_layer_animations_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpsm2_revslider_navigations: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpsm2_revslider_navigations_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpsm2_revslider_sliders: Data: 1.52MB + Index: 0.02MB + Engine InnoDB
wpsm2_revslider_sliders_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpsm2_revslider_slides: Data: 5.52MB + Index: 0.02MB + Engine InnoDB
wpsm2_revslider_slides_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpsm2_revslider_static_slides: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpsm2_revslider_static_slides_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpsm2_rg_form: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpsm2_rg_form_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpsm2_rg_form_view: Data: 1.52MB + Index: 0.28MB + Engine InnoDB
wpsm2_rg_incomplete_submissions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpsm2_rg_lead: Data: 0.25MB + Index: 0.06MB + Engine InnoDB
wpsm2_rg_lead_detail: Data: 1.52MB + Index: 0.56MB + Engine InnoDB
wpsm2_rg_lead_detail_long: Data: 0.48MB + Index: 0.00MB + Engine InnoDB
wpsm2_rg_lead_meta: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wpsm2_rg_lead_notes: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpsm2_scf: Data: 14.52MB + Index: 14.55MB + Engine InnoDB
wpsm2_sindex: Data: 25.55MB + Index: 17.55MB + Engine InnoDB
wpsm2_slog: Data: 3.52MB + Index: 4.55MB + Engine InnoDB
wpsm2_snippets: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpsm2_stax: Data: 1.52MB + Index: 1.02MB + Engine InnoDB
wpsm2_sterms: Data: 2.52MB + Index: 5.00MB + Engine InnoDB
wpsm2_term_relationships: Data: 1.52MB + Index: 0.48MB + Engine InnoDB
wpsm2_term_taxonomy: Data: 0.06MB + Index: 0.03MB + Engine InnoDB
wpsm2_termmeta: Data: 0.07MB + Index: 0.05MB + Engine MyISAM
wpsm2_terms: Data: 0.05MB + Index: 0.03MB + Engine InnoDB
wpsm2_tm_taskmeta: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wpsm2_tm_tasks: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpsm2_usermeta: Data: 4.52MB + Index: 3.03MB + Engine InnoDB
wpsm2_users: Data: 0.30MB + Index: 0.20MB + Engine InnoDB
wpsm2_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpsm2_wc_admin_notes: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpsm2_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpsm2_wc_customer_lookup: Data: 1.52MB + Index: 0.42MB + Engine InnoDB
wpsm2_wc_download_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpsm2_wc_order_addresses: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wpsm2_wc_order_bundle_lookup: Data: 0.48MB + Index: 0.53MB + Engine InnoDB
wpsm2_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpsm2_wc_order_operational_data: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpsm2_wc_order_product_lookup: Data: 17.55MB + Index: 13.06MB + Engine InnoDB
wpsm2_wc_order_stats: Data: 2.52MB + Index: 1.03MB + Engine InnoDB
wpsm2_wc_order_tax_lookup: Data: 1.52MB + Index: 0.63MB + Engine InnoDB
wpsm2_wc_orders: Data: 0.02MB + Index: 0.11MB + Engine InnoDB
wpsm2_wc_orders_meta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpsm2_wc_product_attributes_lookup: Data: 0.39MB + Index: 0.28MB + Engine InnoDB
wpsm2_wc_product_download_directories: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpsm2_wc_product_meta_lookup: Data: 0.18MB + Index: 0.15MB + Engine MyISAM
wpsm2_wc_rate_limits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpsm2_wc_reserved_stock: Data: 0.05MB + Index: 0.00MB + Engine InnoDB
wpsm2_wc_tax_rate_classes: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wpsm2_wc_webhooks: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpsm2_wcpdf_invoice_number: Data: 0.05MB + Index: 0.04MB + Engine MyISAM
wpsm2_wfblockediplog: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpsm2_wfblocks7: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wpsm2_wfconfig: Data: 0.48MB + Index: 0.00MB + Engine InnoDB
wpsm2_wfcrawlers: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpsm2_wffilechanges: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpsm2_wffilemods: Data: 8.52MB + Index: 0.00MB + Engine InnoDB
wpsm2_wfhits: Data: 0.36MB + Index: 0.05MB + Engine InnoDB
wpsm2_wfhoover: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpsm2_wfissues: Data: 0.05MB + Index: 0.06MB + Engine InnoDB
wpsm2_wfknownfilelist: Data: 6.52MB + Index: 0.00MB + Engine InnoDB
wpsm2_wflivetraffichuman: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpsm2_wflocs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpsm2_wflogins: Data: 0.13MB + Index: 0.03MB + Engine InnoDB
wpsm2_wfls_2fa_secrets: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpsm2_wfls_role_counts: Data: 0.00MB + Index: 0.00MB + Engine MEMORY
wpsm2_wfls_settings: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpsm2_wfnotifications: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpsm2_wfpendingissues: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wpsm2_wfreversecache: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpsm2_wfsecurityevents: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpsm2_wfsnipcache: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wpsm2_wfstatus: Data: 0.13MB + Index: 0.09MB + Engine InnoDB
wpsm2_wftrafficrates: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpsm2_wfwaffailures: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpsm2_woocommerce_api_keys: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wpsm2_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpsm2_woocommerce_bundled_itemmeta: Data: 1.02MB + Index: 0.75MB + Engine MyISAM
wpsm2_woocommerce_bundled_items: Data: 0.03MB + Index: 0.05MB + Engine MyISAM
wpsm2_woocommerce_downloadable_product_permissions: Data: 0.05MB + Index: 0.06MB + Engine InnoDB
wpsm2_woocommerce_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpsm2_woocommerce_order_itemmeta: Data: 100.63MB + Index: 69.16MB + Engine InnoDB
wpsm2_woocommerce_order_items: Data: 14.52MB + Index: 3.52MB + Engine InnoDB
wpsm2_woocommerce_payment_tokenmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpsm2_woocommerce_payment_tokens: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpsm2_woocommerce_sessions: Data: 0.80MB + Index: 0.01MB + Engine MyISAM
wpsm2_woocommerce_shipping_table_rates: Data: 0.05MB + Index: 0.00MB + Engine InnoDB
wpsm2_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wpsm2_woocommerce_shipping_zone_methods: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpsm2_woocommerce_shipping_zone_shipping_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
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Force SSL: –
Currency: AUD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: bundle (bundle)
external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
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rated-5 (rated-5)

Connected to Woo.com: ?
Enforce Approved Product Download Directories: –
HPOS feature screen enabled: –
HPOS feature enabled: –
Order datastore: WC_Order_Data_Store_CPT
HPOS data sync enabled: – WC Pages

Shop base: #4 - /shop/
Cart: #5 - /cart/
Checkout: #6 - /checkout/
My account: #7 - /my-account/
Terms and conditions: #5436 - /terms-of-sale/ Theme

Name: Woodmart
Version: 7.4.3
Author URL: https://themeforest.net/user/xtemos
Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build
personally we recommend using a child theme. See: How to create a child theme

WooCommerce Support: ? Templates

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woodmart/woocommerce/cart/cart-item-data.php
woodmart/woocommerce/cart/cart.php
woodmart/woocommerce/cart/cross-sells.php
woodmart/woocommerce/cart/mini-cart.php
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woodmart/woocommerce/checkout/thankyou.php
woodmart/woocommerce/content-product-cat.php
woodmart/woocommerce/content-product.php
woodmart/woocommerce/content-single-product.php
woodmart/woocommerce/content-widget-product.php
woodmart/woocommerce/global/breadcrumb.php
woodmart/woocommerce/global/form-login.php
woodmart/woocommerce/global/quantity-input.php
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woodmart/woocommerce/loop/loop-start.php
woodmart/woocommerce/loop/no-products-found.php
woodmart/woocommerce/loop/orderby.php
woodmart/woocommerce/loop/pagination.php
woodmart/woocommerce/loop/sale-flash.php
woodmart/woocommerce/myaccount/form-login.php
woodmart/woocommerce/product-searchform.php
woodmart/woocommerce/single-product/add-to-cart/grouped.php
woodmart/woocommerce/single-product/add-to-cart/variable.php
woodmart/woocommerce/single-product/meta.php
woodmart/woocommerce/single-product/product-attributes.php
woodmart/woocommerce/single-product/product-image.php
woodmart/woocommerce/single-product/product-thumbnails.php
woodmart/woocommerce/single-product/rating.php
woodmart/woocommerce/single-product/related.php
woodmart/woocommerce/single-product/sale-flash.php
woodmart/woocommerce/single-product/tabs/description.php
woodmart/woocommerce/single-product/tabs/tabs.php
woodmart/woocommerce/single-product/title.php
woodmart/woocommerce/single-product/up-sells.php
woodmart/woocommerce/single-product-reviews.php
woodmart/woocommerce/single-product.php Product Bundles

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Template Overrides: – Admin

Enabled Features: activity-panels
analytics
product-block-editor
coupons
core-profiler
customer-effort-score-tracks
import-products-task
experimental-fashion-sample-products
shipping-smart-defaults
shipping-setting-tour
homescreen
marketing
mobile-app-banner
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product-virtual-downloadable
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payment-gateway-suggestions
shipping-label-banner
subscriptions
store-alerts
transient-notices
woo-mobile-welcome
wc-pay-promotion
wc-pay-welcome-page

Disabled Features: customize-store
minified-js
new-product-management-experience
product-linked
settings
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Daily Cron: ? Next scheduled: 2024-02-08 23:15:26 +11:00
Options: ?
Notes: 25
Onboarding: completed Action Scheduler

Complete: 251
Oldest: 2024-01-09 00:45:27 +1100
Newest: 2024-02-08 22:46:27 +1100

Failed: 234
Oldest: 2021-02-19 22:26:36 +1100
Newest: 2023-10-13 23:58:54 +1100

Pending: 2
Oldest: 2024-02-09 00:58:21 +1100
Newest: 2024-02-10 15:28:17 +1100 Status report information

Generated at: 2024-02-08 22:48:19 +11:00
`

    “Additionally, are you using shortcode or block on the checkout page?” I have no idea

    For further details, see here, @facepaintworld.

    —

    I’m glad to hear the issue is no more, on your end, @jasonstockton. From what I gather, after enabling the new checkout experience everything worked as expected in either live or test mode. Correct?

    Everything worked as expected with either the new checkout experience enabled (or not), or having the block-based or the shortcode-based (classic) Checkout page, to test with.

    Cheers, all!

    A quick follow-up, as I was just checking the site’s System Status Report (SSR), which arrived while I was responding to the earlier messages, @facepaintworld.

    Just to clarify, did you already have a chance to test with having only the WooCommerce and WooCommerce Stripe Payment Gateway plugins active, along with a default theme like TT3, and see if the issue persists, or otherwise?

    We await your response to better assist you.

    • This reply was modified 9 months, 3 weeks ago by anastas10s. Reason: added clarification

    I reverted back to the shortcode as I have a checkout plugin that doesn’t work with the block. The same error occurred on both versions so I don’t think the issue is related to the checkout page.

    Test mode worked in old checkout experience.
    Live mode failed in old checkout experience.

    Both work in new checkout experience.

    I don’t have HPOS enabled, not sure if it is related to that?

    Thread Starter facepaintworld

    (@facepaintworld)

    I did what Jason said and it went through except that stripe took an extra $15 off my card! I did a test payment of 50cents. The shopfront checkout page shows the order was 50c, no shipping. The backend of my website shows the order total is 50c. But stripe shows it took $15.50!

    Thread Starter facepaintworld

    (@facepaintworld)

    I wasn’t able to test it with the staging site .When I enabled test mode it said something like I would have to get new codes from stripe. Its too hard. I’m not IT. Don’t have IT

    Thread Starter facepaintworld

    (@facepaintworld)

    I got test set up on staging site. Got same error until I changed it too to new checkout option but now says card was declined – for both my valid cards

    Thread Starter facepaintworld

    (@facepaintworld)

    I tested again on live site and it worked without stealing extra money. It’s midnight here so I have to go to bed now

    Thank you for reaching back, with further details on this, @facepaintworld.

    I tested again on live site and it worked without stealing extra money.

    Good news, then. I understand the functionality is back to what’s expected, with no errors being displayed. Correct?

    If otherwise, kindly elaborate further.

    I did what Jason said and it went through except that stripe took an extra $15 off my card! I did a test payment of 50cents. The shopfront checkout page shows the order was 50c, no shipping. The backend of my website shows the order total is 50c. But stripe shows it took $15.50!

    This is odd. Kindly share further details on it?

    Could you please provide us with a screenshot so that we can see what you are describing? Of the Edit Order screen, with the entirety of the Order Notes section visible, along with another of the history for that order, after navigate to your Stripe account’s dashboard at?dashboard.stripe.com.

    If you don’t already have a screenshot service installed, here are a few free options:

    https://snipboard.io
    https://skitch.com/
    https://getcloudapp.com/
    https://awesomescreenshot.com/

    There is also a walkthrough guide here: https://en.support.wordpress.com/make-a-screenshot/

    It’s midnight here so I have to go to bed now

    Rest well! We’ll be around when you’re ready to look further into this.

    —

    Test mode worked in old checkout experience.
    Live mode failed in old checkout experience.

    Both work in new checkout experience.

    Kindly create a new thread, for looking further into this, as requested earlier on, @jasonstockton. Thank you for understanding.

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