Woocommerce/Stripe keys won’t save

I tried on both edge and chrome. It also keeps telling me only live keys should be entered, but they are live keys.

Hi @jaimesews ??

Thank you for reaching out!

I understand that when you paste the secret key into the Webhook secret field it won’t save, correct?

Do you see any fatal error logs in the Stripe logs under WooCommerce > Status > Logs?

If you open the browser console are there any hints/errors there that may help us understand why the secret key is not being saved? Here’s an article that explains how to open the browser console. Make a screenshot using https://snipboard.io – follow the instructions on that page, then paste the URL in this thread.

Also, could you please share a copy of your site’s System Status? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”. Once you’ve done that, paste it here in your response.

Cheers.

2022-04-22T18:02:35+00:00 CRITICAL Uncaught Error: Call to a member function expand_user() on bool in /var/www/vhosts/untci.org/httpdocs/wp-content/plugins/woocommerce-payments/vendor/automattic/jetpack-sync/src/replicastore/class-table-checksum-usermeta.php:163
Stack trace:
#0 /var/www/vhosts/untci.org/httpdocs/wp-content/plugins/woocommerce-payments/vendor/automattic/jetpack-sync/src/replicastore/class-table-checksum-usermeta.php(73): Automattic\Jetpack\Sync\Replicastore\Table_Checksum_Usermeta->expand_and_sanitize_user_meta(Object(WP_User))
#1 /var/www/vhosts/untci.org/httpdocs/wp-content/plugins/woocommerce-payments/vendor/automattic/jetpack-sync/src/class-replicastore.php(1354): Automattic\Jetpack\Sync\Replicastore\Table_Checksum_Usermeta->calculate_checksum(‘1’, ‘5’, NULL, false)
#2 /var/www/vhosts/untci.org/httpdocs/wp-content/plugins/woocommerce-payments/vendor/automattic/jetpack-sync/src/class-rest-endpoints.php(432): Automattic\Jetpack\Sync\Replicastore->checksum_histogram(‘usermeta’, 1, NULL, NULL, Array, false, ”, false, false, fa in /var/www/vhosts/untci.org/httpdocs/wp-content/plugins/woocommerce-payments/vendor/automattic/jetpack-sync/src/replicastore/class-table-checksum-usermeta.php on line 163

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Site address (URL): https://untci.org
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### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (2) ###

WooCommerce: by Automattic – 6.4.1
WooCommerce Stripe Gateway: by WooCommerce – 6.3.0

### Inactive Plugins (19) ###

Accept Stripe Payments: by Tips and Tricks HQ
wptipsntricks – 2.0.58

Akismet Anti-Spam: by Automattic – 4.2.2
Contact Form 7: by Takayuki Miyoshi – 5.5.6
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Stripe Payments Subscriptions Addon: by Tips and Tricks HQ
alexanderfoxc – 2.0.12

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Oldest: 2022-03-23 17:05:23 -0500
Newest: 2022-04-22 17:30:48 -0500

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### Status report information ###

Generated at: 2022-04-22 18:37:35 -05:00

Hi there,

Thanks for sending what was requested.

To make sure we’re on the same page, can you confirm when you try to enter the Webhook secret key (image in the link below) and click on “Save live keys” nothing happens or it won’t save, correct?

https://woocommerce.com/wp-content/uploads/2021/09/stripe-settings-webhook-secret.png

1. Can you test it out from a different device or use another internet connection?
2. Turn off caching on the WP Super Cache plugin settings page and clear the cache.
3. Share a screenshot of the Console tab (https://i.imgur.com/YYF8KOl.png) when you hit the “Save live keys” button.

If you want to review the documentation related to webhooks you will find it here:

https://woocommerce.com/document/stripe/#webhooks

Cheers.

Yes, the problem is where your image is pointing.

1. I just have one internet connection, I can try on my laptop.
2. All plugins are disabled right now except woocommerce and stripe, but I reactivated WP Super Cache, deleted the cache and deactivated it again.
3. Screenshot contained secret key and has been removed by moderator

• This reply was modified 2 years, 7 months ago by Yui. Reason: screenshot removed

Same experience on my laptop

Hello,

That is really odd.

To check this further please contact us at WooCommerce.com > My Account > Support (Be sure to create an account).

Please include a link to this forum thread, so that we can keep track of what’s already been done.

Thank you!

So it looks like it was due to outdated API keys. My previous keys had the prefix pk_ and sk_ but below the input on woocommerce, it states that it will only save keys that have the prefix pk_live_ and sk_live_. So I rolled my old key and got a new one with the proper prefix. It finally saved and we’re back in business. Thanks!

Glad to hear that,

If you have any further questions, I recommend creating a new thread.

Best ??