WooCommerce Sub Order Issue

  • Resolved anson932003

    (@anson932003)


    4 years, 7 months ago

    We found that there are some Sub Order appear in WooCommerce > Order

    Order 1 ： #25992 (Status : completed) (Product 1,2,3)
    Order 2 : #25993 Sub Order of #25992 (Status : Completed) (Product 1,2)
    Order 3 : #25994 Sub Order of #25992 (Status : Completed) (Product 3)

    Order 2 /3 are the sub order of Order 1. And those products are duplicated inside.

    We dont need Sub order. Just need Order 1 (Original order).
    Anyone know why Sub Order 2 and 3 appear ? Is it caused by End user behavior ? Are there any suggestion to avoid the sub order (Order2/3) appear?

    Thanks a lot.

Viewing 2 replies - 1 through 2 (of 2 total)
  • Kenin

    (@kbassart)

    Automattic Happiness Engineer

    Hi there,

    WooCommerce doesn’t include a core feature to create or manage sub orders. Do you have a plugin installed that is adding in this feature?

    Could you please share a copy of your site’s System Status? You can find it via WooCommerce > Status.
    Select “Get system report” and then “Copy for support”.? Once you’ve done that, paste it here in your response.

    Plugin Support Thu P. a11n

    (@thup90)

    Hi there,

    I hope you found the previous reply helpful. We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

Viewing 2 replies - 1 through 2 (of 2 total)
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