Woocommerce subscription issue with amount

In our shop we sell toothbrushes on subscriptions. The initial order should be e.g. DKK 598.00 with a recurring cost every 6 months of DKK 198.00. The problem we are facing is that when the subscription reaches our payment supplier it states the amount from the initial order also on the subscription – DKK 598.00 in this case.

What are we doing wrong? Everything in WooCommerce indicates clearly that the subscription should be DKK 198.00, but for all our subscriptions, we are seeing the wrong value. This is just one of many (all) issues. Please advise.

I have added the request received by our payment provider below.

Here is the json received by our payment supplier (QuickPay) where you will see only the 63800 and no mention of the 19800 which should be the correct amount:

{
“order_id”: “6219”,
“accepted”: false,
“type”: “Subscription”,
“text_on_statement”: “Brushy”,
“branding_id”: null,
“variables”: {
“order_post_id”: “4973”,
“payment_method”: “quickpay”,
“subscription_post_id”: “6219”
},
],
“fraud_reported”: false,
“fraud_report_description”: null,
“fraud_reported_at”: null,
“nin_number”: null,
“nin_country_code”: null,
“nin_gender”: null,
“shopsystem_name”: “WooCommerce”,
“shopsystem_version”: “6.5.1”
},
“link”: {
“url”:
“language”: “da”,
“amount”: 63800,
“payment_methods”: “creditcard”,
“auto_fee”: false,
“auto_capture”: null,
“auto_capture_at”: null,
“branding_id”: null,
“google_analytics_client_id”: null,
“google_analytics_tracking_id”: “”,
“version”: “v10”,
“acquirer”: null,
“deadline”: null,
“framed”: false,
“branding_config”: {},
“invoice_address_selection”: null,
“shipping_address_selection”: null,

},

},
“basket”: [],
“shipping”: null,
“operations”: [
{
“id”: 1,
“type”: “authorize”,
“amount”: 63800,
“pending”: false,
“aq_status_code”: null,
“aq_status_msg”: null,
“data”: {},
“callback_success”: null,
“callback_response_code”: null,
“callback_duration”: null,
“acquirer”: “teller”,
“3d_secure_status”: null,
“callback_at”: null,
“created_at”: “2022-03-20T10:49:20Z”,
“operationStatus”: {
“status”: “Omdirigeret”,
“color”: “text-yellow”
}
},
{
“id”: 2,
“type”: “authorize”,
“amount”: 63800,
“pending”: false,
“qp_status_code”: “30100”,
“aq_status_code”: null,
“aq_status_msg”: null,
“data”: {},
“callback_success”: null,
“callback_response_code”: null,
“callback_duration”: null,
“acquirer”: “teller”,
“3d_secure_status”: null,
“callback_at”: null,
“created_at”: “2022-03-20T21:01:09Z”,
“operationStatus”: {
“status”: “Omdirigeret”,
“color”: “text-yellow”
}
},
{
“id”: 3,
“type”: “authorize”,
“amount”: 63800,
“pending”: false,
“aq_status_code”: null,
“aq_status_msg”: null,
“data”: {},
“callback_success”: null,
“callback_response_code”: null,
“callback_duration”: null,
“acquirer”: “teller”,
“3d_secure_status”: null,
“callback_at”: null,
“created_at”: “2022-03-23T19:47:47Z”,
“operationStatus”: {
“status”: “Omdirigeret”,
“color”: “text-yellow”
}
}
],
“test_mode”: false,
“acquirer”: null,
“facilitator”: null,
“created_at”: “2022-03-18T22:36:11Z”,
“updated_at”: “2022-03-23T19:47:48Z”,
“retented_at”: null,
“description”: “woocommerce-subscription”,
“group_ids”: [],
“threeds_v2”: null,
“deadline_at”: null
}

• This topic was modified 2 years, 8 months ago by Jan Dembowski.

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