Hi there,
Thanks for reaching out on the Jetpack CRM forum.
In the contacts’ transactions tabs we see both subscriptions and orders
The “Transactions” tab displays all transactions, regardless of their origin, be it orders or recurring transactions generated from WooCommerce subscriptions. These transactions should be displayed with their expected statuses (Completed, Succeeded, Failed, etc.). However, it appears there’s an issue: the transactions are incorrectly inheriting the subscription status (Active), which shouldn’t be the case. That said, we’ve noticed some inconsistencies between the transaction status, the invoice status, and the subscription status. We’ll look into this issue further.
Currently, there’s no way to filter the transactions to differentiate between normal orders and subscriptions, but we’ll consider adding this feature in the future.
In addition, canceled subscriptions appear as active although in WooCommerce they are canceled. Is this a bug?
This issue is related to the inconsistencies mentioned earlier. Transactions should have the expected statuses (Completed, Succeeded, Failed, etc.), while the Active status is specifically related to subscription statuses. You can check the actual subscription status on the “Subscriptions” tab within the Contact page.
Thank you for letting us know about these issues. We will work on resolving them.
