WooCommerce Subscriptions

  • I am using Woo Subscriptions.

    When orders go through within a few minutes of each other, even if they are not subscription orders, they all appear in the Activity Tracker against the first contact. This is the case for single products, first subscriptions and renewal orders.

    This is a problem because ActiveCampaign triggers the automations from the activity tracker,`so the wrong contact is getting the onboarding automation.

    The order details are correctly applied to a contact in the ActiveCampaign WooCommerce History, but not the activity tracker. So the system must know the correct customer somewhere.

    I have raised this with ActiveCampaign and they won’t fix it. They say they won’t support Woo Subscriptions but surely this isn’t insurmountable.

    I can’t be the only AC customer to use Woo Subscriptions. I only switched to AC for this function!

    Can you help please?

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