• Resolved jon10d

    (@jon10d)


    Hi there,

    I am working on a site which uses WooCommerce Subscriptions in addition to Follow-Up Emails and they have noticed something with the reminder emails sent to customers 1 week before their subscription renews (these are set up through the Follow-Up Emails extension).

    It basically says:

    `Dear {customer_username},

    We are writing to advise you that your payment for your next purchase of

    {item_names}

    will be taken within the next seven days.`

    The issue is that the {item_names} email variable (taken from here https://woocommerce.com/document/email-variables-and-merge-tags/)shows the entire order from when the subscription was originally purchased, so it includes one-off purchases as well as the items on the subscription. As a result, it might be misleading to the customer that they would be charged again for items they only made a one-time purchase for.

    Is there an email variable available that only shows subscription item names rather than all names that I can use instead here, or alternatively, a way of making this possible otherwise?

    Thanks

    Jon

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  • Hello,

    Since WooCommerce Subscriptions a plugin sold on WooCommerce.com, we’ll need to handle that via that support channel.?Please contact us at?WooCommerce.com > My Account > Support. You may need to create an account before you can access that page. Also, include a link to this forum thread, so that we can keep track of what’s already been done.

    We’ve not heard back from you in a while, so I’m marking this thread as resolved. Hopefully, you were able to find a solution to your problem! If you have other questions, please feel free to open a new topic.

Viewing 2 replies - 1 through 2 (of 2 total)
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