WooCommerce Subscriptions: Find all subscriptions without payment method

Hello Sajid Manzoor,

Thank you for contacting Woo support.

To confirm, are you using Stripe for WooCommerce and WooCommerce Subscriptions extensions?
If you are using these then I suggest you submit a ticket via your Woo.com account.
This way ticket support team can assist you with your queries.

If you are not using these extensions, then share the extension you are using.
I will be happy to assist you further.

Looking forward to your response. ??

Best regards.

Hello @doublezed2

Thank you for replying to this thread. Yes, I am using the same extensions you mentioned in your thread above.
I tried opening ticket on WooCommerce.com but I can’t. Whenever I try to open a ticket it takes me to Live Chat and on Live Chat no one is replying to message to since morning.

Hi @sajiddesigner,

Thanks again for sharing further details.

I’m sorry to hear that you’re having trouble opening a ticket with us. Could you please confirm that you have an account with woocommerce.com? If you do, I recommend logging in and then try creating a ticket once you are logged in.

@ckadenge yes I do have woocommerce.com account and paid license for WooCommerce Subscriptions but ‘Create Ticket’ Option is not showing on Woocommerce.com anymore. In past, I remember we used to have this option but now when we fill support form, it routes us to Live Chat.
See Screenshot here: https://tinyurl.com/2yaky3yw.

• This reply was modified 4 months ago by Sajid Manzoor.

Hi @sajiddesigner,

After logging into your WooCommerce.com dashboard, please head over to Get Support > and the scroll down to Submit a request as detailed in this short video.

I hope this helps.

@ckadenge See this video here: https://www.loom.com/share/55c99f65e47e4bf0b30f6e1d4a12e84d

No one is responding to chat requests. and I can’t see option to create a new ticket.

Hey, @sajiddesigner!

When there are no Happiness Engineers available to chat when you first send a message, you request will still be on their queue and they will reply as soon as possible. If you are not online anymore, an email will be sent to you with their reply.

So please keep an eye on your email as our team should reply soon ??

Have a wonderful day!

@carolm29 But its not working the way you mentioned.

I am sending you messages for last 3 days and surprisingly no happiness engineer joined and didnot received any email from them yet!.

Hey, @sajiddesigner!

I can confirm that we’ve received your ticket. Our team will get back to you as soon as possible.

Sometimes we experience a bit of a backlog, which can cause delays, but rest assured that we’re working hard to address your inquiry.

I understand this is a frustrating situation and that you need to solve this quickly. We appreciate your patience and understanding. In the meantime, if you have any other questions regarding WooCommerce core plugin or need further assistance with it, we are happy to help you here. Please feel free to let us know!

Have a wonderful day!

Hello

Im facing the same issue
im using ?Stripe for WooCommerce?and?WooCommerce Subscriptions?extensions

Sorry, we are unable to process the payment at this time. Reason: You cannot confirm this PaymentIntent because it’s missing a payment method. You can either update the PaymentIntent with a payment method and then confirm it again, or confirm it again directly with a payment method or ConfirmationToken.

Any help on this would be appreciated
Thanks

Hello @mayur8991,

To align with?forum best practices, we don’t provide premium plugin support on this forum. However, if you have a valid license for?WooCommerce Subscriptions with us, you can?open a support request?for us to investigate further about your issue.

We will be able to help you further there.

Thanks!

@rajeshml @carolm29 Sadly you are not providing any kind of support at woocommerce.com too.
I am stuck with this issue since March or April.
Initially, I fixed the issue with Failed Payments on first purchase on my own as you guys were not replying at that time. Now when I am again stuck at this issue you guys are not responding to my queries.
My Client has invested time and money on choosing WooCommerce Subscriptions and WooCommerce on my recommendation. When we are stuck with a serious issue, WooCommerce Team is not providing any kind of support and this has put a negative impact on my relation with my client. Today my client clearly said that he will wait for Monday and if this issue is not fixed he will look for anyother solution and he will stop using WordPress and WooCommerce, all together and this is all is happening because of your poor written plugins and lazy un-happiness engineers who does not bother to reply for a single message.

Hi @sajiddesigner,

I’ve found your ticket #8511272. I see that an initial reply was sent on Monday. The most recent reply is from one of our Happiness Engineers from yesterday morning. The ticket seems to be made using your customer’s email, as it is a female name on record. Kindly check with her, as a reply was sent yesterday to her email.

This thread will be now closed. Kindly continue with support over the open ticket over email. If you haven’t received a reply, please check in your spam folder or provide another email address where we can reach you.

Thanks!
-OP