WooCommerce Subscriptions AutoRenwal not working with PayPal

Hi,

So, I have WooCommerce Subscripitons enabled on the site. The parent order works fine, but for PayPal Checkout, auto renewal gives error.

I see “PayPal API error Order status changed from Pending payment to Failed.”

The renewal works fine for Stripe. Furthermore, I had a user test it out and show me pics of settings. It shows information that it’s a recurring payment. Their Subscriptions tab on their account shows it’s a recurring payment.

But then I checked the Recurring Payment Dashboard on PayPal, I find that all the subscriptions are set to $0.

The parent order was $9.99 and went through just fine. No Free trial was set.

I checked with PayPal and they confirm that they are receiving $0 from the API for recurring payment. And if it weren’t coming in as a subscription, they would not show up at the Recurring Payment Dashboard to begin with.

Something is wrong with the Subscriptions Backend.

Thing is, I’ve used this plugin before. Things worked fine. No issues. So, why are there issues now?

Can someone help me? (I’ve tried submitting a support ticket via woocommerce.com, but they don’t seem to be working. There is no indication that one was submitted, no email or list int he ‘previously submitted tickets’.

• This topic was modified 5 years, 10 months ago by jfantasybooks.