WooCommerce Subscriptions + PayPal, recurring payment error

Hello @eneashira

Thank you for reaching out to us, we are here to help.

In order to help you, we would need to have a bit more details on your situation.
We do have an issue open where orders are only getting authorized and not captured, but in those cases it is possible to manually capture the payment (from the order in WooCommerce and PayPal). Are you able to capture the payment manually?

If this is not related, we would like to review your logs and the system report to identify if your situation might be related to an already known issue. You can copy the log files from here:
– WooCommerce > Status > Get system report > Copy for support
– WooCommerce > Status > Logs > select “woocommerce-paypal-payments…” in the dropdown and click on view.

If you don’t feel comfortable sharing those details on a public forum, please open a ticket with our service desk. You can find the instruction for this here: https://paypal.inpsyde.com/docs/request-support/
(please add the URL of this thread in the ticket as well)

Kind regards,
Joost

Since we haven’t heard back from you, I’m going to mark it as resolved.
In case you’re still having problems, feel free to let us know!

Hi there, I’ve sent you all the information through the link you sent me back then. There was no technical help provided to come to a solution.

However, not only the plugin is very buggy and has issues especially with PayPal, the PayPal account also has to be verified for REFERENCE TRANSACTION & maybe for affiliate payouts PayPal Payouts. Both were requested on two different company structures (once in Europa, once in Asia) and both times it didn’t work out since the support via chat isn’t available or the telephone support wasn’t executing the requests and blocked the whole company account for paypal afterwards forever without clear reasons. For businesses, PayPal isn’t the optimal solution. Maybe it was years ago.