Woocommerce Subscriptions plugin: Upgrade subscription

  • Resolved costas96

    (@costas96)


    3 years, 9 months ago

    I have a page that sells downloadable products. For each product the customer can choose the terabytes he wants from an extra counter box I added with Woocommerce Custom Product Addons. What I want, is if a customer let’s say, have bought quantity 1 of Product A with 5 terabytes, to be able to upgrade that subscription from 5 let’s say to 6 terabytes.
    When I try to upgrade product A of 5 terabytes to product A of 6 terabytes I get the message “You can not switch to the same subscription.”. Does anyone has any suggestions of how to achieve the functionality I want?. Thank you.

    The page I need help with: [log in to see the link]

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  • Plugin Support Aashik P – a11n

    (@aashik)

    Hi there!

    When I try to upgrade product A of 5 terabytes to product A of 6 terabytes I get the message “You can not switch to the same subscription.”

    Support for?WooCommerce subscriptions ?is provided at https://woocommerce.com/my-account/create-a-ticket/?form=ticket.

    Please login to WooCommerce.com with the account you’ve used to purchase
    WooCommerce subscriptions , select?WooCommerce subscriptions ?from the dropdown so that the query ends up in the right queue.

    If you’re using a third party extension to get this done, please get in touch with their plugin support team directly.

    I’ll go ahead and mark this thread as resolved. If you have any other questions about core WooCommerce features, please start a new thread.

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