WooCommerce SUPPORT NOT WORKING

Hi,

I am sorry to hear that you are having in trouble.

May I recommend you to try again using a different device/browser combination to see if the request goes through? Be sure to create the ticket using the same email address linked to your website.

Please let us know how that goes for you.

Yes, I’ve tried it on 3 different browsers and none work. I get the same error message each time.

Hi @meiraleo ,

Thanks for providing an update!

Yes, I’ve tried it on 3 different browsers and none work. I get the same error message each time.

Please could you share a clear screenshot of the error message you are seeing, as well as where you are seeing it?

Snipboard.io?can be used for easily sharing screenshots – please follow the instructions on that page, then paste the URL in this thread.

Additionally, please could you confirm that you are logged in to WooCommerce.com, as this can occur when trying to submit a support request while not logged in.

Cheers!

Thank you. Here is the screenshot: https://snipboard.io/LbkXKu.jpg

Yes I am logged in.

Hi @meiraleo

Thank you for sharing the requested information above.

I replicated the scenario on my personal site, however, I am unable to reproduce the issue on my end. Can you please try to clear your browser’s cache or try another browser or in incognito mode and see if that works?

In addition, I am not seeing the highlighted part on the image below when I tried to open a support request.

Meanwhile, can you please provide further information about your issue here as to why you would like to open a support request, and maybe we could help you out?

Hi, yes as I’ve already stated I’ve tried on different browsers and in incognito mode. Here again is the screenshot of the error: https://snipboard.io/vaI4B7.jpg

My question is in regards to a specific plugin….

Point of Sale for WooCommerce- Extensions

Hi, we are interested in the POS for WooCommerce plugin.  We would like to know if it is compatible with these ‘Product Bundles’ plugins so that we can purchase the bundles via the POS system. 

woocommerce.com/products/product-bundles

www.ads-software.com/plugins/product-bundles-bulk-discounts-for-woocommerce

Thank you in advance.

Hi @meiraleo ,

Thanks for providing clarity on your reason for submitting a support request.

The Point of Sale for WooCommerce documentation doesn’t mention integration with the Product Bundle extension, so most likely, this combination of extensions was not tested by the developers. Therefore, I am not able to confirm the compatibility.

I’d like to add that WooCommerce.com offers a 30-day refund policy which you can take advantage of, allowing you to test the extension, this way you can test the compatibility on your end, and see if this extension is what you are looking for ??

Also, would you mind trying the following steps and see if you are able to submit a support request:

• Go to WooCommerce.com on a browser where you are not logged in to your WooCommerce account.
• Scroll down to the footer of the page, and click on “Contact Us”, as seen in the screenshot below:

• On the contact us page, click on the option “I have a question about a specific extension or theme I’d like to purchase.“, and then click on “Can’t find an answer? Contact us!”, as seen below:

• You will see a pop-up appear, with a contact form. Fill this in with your details/questions, and kindly also include a link to this forum thread in the “Message” field, then hit “Submit”:

If this submits without any issues on your end, please can you share the ticket number here so that we can make sure it has reached our support queue.

Please let us know how this goes!

Yes, I’ve already gone through the documentation but we need confirmation before purchasing. Thank you for finding that contact us page and I was able to send them a note. Hopefully, they will resolve their issues instead of making me go through the forum.

Thank you!

Hi @meiraleo ,

You are very welcome – glad you managed to submit a request successfully!

Since you have managed to submit one after following the previous suggested steps, further communication will be provided from there.

Would you please share a link to this forum thread within your internal communication, so that they are aware that you have been experiencing the issue with submitting a support request via the usual method.

Once again, I am terribly sorry for any inconvenience caused by the delay in submitting your support request.

I will go ahead and mark this as resolved then, but please do let us know if you need any further help.

Cheers!