WooCommerce Sync Marking All Invoices as PAID when they aren’t

Hello @amazulu,

I have logged the issue as a bug, which was a known one on our end. Our developers have this on their to-do list to get it fixed as soon as possible, however, we don’t have a confirmed ETA to release a patch to sort this out.

Thanks for reporting this, and sorry for the trouble!

Thank you. This is a bit of a non-starter for me then.

Hi there, @amazulu!

We’re bringing good news ??

I’m pleased to inform you that Jetpack CRM v5.5 has been released, including a fix for an issue with the Invoices Status mapping for WooCommerce’s Orders Status.

If you haven’t already done so, please update Jetpack CRM to the latest version and give it a try once more. If you run into any issues, please let us know!

If at all possible (no pressure if you don’t have time) – we’d love it if you could leave us a 5-star review:

https://www.ads-software.com/support/plugin/zero-bs-crm/reviews/#new-post

Thanks ??

I’ve done the updates and the invoices I manually marked as paid are still not holding the change in status. They simply revert back to UNPAID status after the updates are done.

If this doesn’t work I see no point in using the JetPack CRM.

• This reply was modified 2 years, 1 month ago by AmaZulu.

Hi @amazulu ,

Sorry for the trouble here!

Would you be willing to provide us with a step-by-step method where we can see this on a testing site?

For example:

• user places order via Woo store
• woo orders are ‘on hold’ due to payment method
• original issue: WooSync brings the invoices across and marks as paid although they’re unpaid

Question: is it marking NEW (ie, since update) transactions as paid?

New Issue: you previously updated some of the incorrectly mapped invoices in CRM to Paid. Since the CRM update, those are now reverting to unpaid. Is that correct?

Best,

Unfortunately I don’t have the time to carry on trying to get this to work correctly, so I have removed JetPack CRM from my website and am going to be using Zoho to manage my client invoicing.

All I can say is that it shouldn’t be this difficult to marry up WooCommerce with the CRM.

Hey AmaZulu,

Thanks for the update, though I am sad to see you go. I would still like to help with resolving the issue if you can provide us with some steps to recreate the issue.

We can then follow these steps provided by you to recreate the issue on our test website and get them fixes.

If this is okay with you please share a few steps that we can take to recreate the issue on our end.

Also, please feel free to contact us if you have any other questions.

Best,