WooCommerce tax not being applied at checkout

Hi there @digitalman101

As I understand, tax is not being calculated as expected at your store, and this started after deleting the WooCommerce Tax plugin. Correct?

To help you further, I’d like to understand more about your setup.

Could you please send me a copy of your site’s System Status? You can find it via WooCommerce > Status. Select Get system report and then Copy for support.

Once you’ve done that, you can paste the text in https://gist.github.com/ and feel free to change/remove your site URL in the report for privacy reasons.

You can paste the Gist link here in your reply, once you have that.

Furthermore, a picture is worth a thousand words, as the saying goes, therefore, could you also share a screenshot of the screen where the tax settings can be viewed, please? https://snipboard.io/ is a good (online) tool of choice for sharing it here.

Thank you. ??</img>

“As I understand, tax is not being calculated as expected at your store, and this started after deleting the?WooCommerce Tax?plugin. Correct?” Yes Correct

https://gist.github.com/digitalman101/1debd7ecd0613168d4c0068db1464e4a

Screenshots:

• https://snipboard.io/145cs3.jpg
• https://snipboard.io/To9aRA.jpg
• https://snipboard.io/p6V1dv.jpg
• https://snipboard.io/CBnjJb.jpg

Thank you for your help!

Hi @digitalman101

Thanks for sharing the screenshots as well as the System Status Report.

I would still need one piece of information under WooCommerce > Settings > Tax. Please provide screenshots of all the settings under this tab for us to check this further.

If you don’t already have a screenshot service installed, you can try https://snipboard.io or https://skitch.com/. You can share the direct link to the image as a response to this topic.

Hi there,

All of my tax settings are already in the screenshots above.

Here it is again: https://snipboard.io/rUVahA.jpg

Hi there @digitalman101

We would need to get a better understanding of the specific tax settings. Therefore, could you also share screenshots of the tax rates under the “Standard rates” tab, as showcased in this screenshot, and the rest of the tabs there, please?

We will be standing by for your response. Thank you. ??</img>

There is only 2 tabs, “tax options” and “standard rates.”

The screenshots of all the other settings are above, I have played with all of them. None of them have any effect on my issue.

https://snipboard.io/rgLQA7.jpg

Hi @digitalman101

Thanks for sharing the screenshot here. I am still unable to reproduce the issue on my personal site.

Can you please try to switch to the default Storefront theme and only WooCommerce plugin is enabled and see if this works?

If so, then this kind of problem is usually caused by your theme or a third-party plugin present on your site. We can run a conflict test to verify this. I’d recommend cloning your site to a staging environment and performing the tests described on this guide without modifying your live site or impacting customers. Many hosts provide staging facilities, so it’s worth checking in with them. It’s also possible to do it using the free WP Staging plugin.

If this was caused by a third-party plugin present on your site, it would be best to reach out to the developers for further assistance here.

If this did not resolve the issue, please provide the fatal error logs (if any) under WooCommerce > Status > Logs.

Let us know how it goes!

• This reply was modified 2 years, 1 month ago by xue28 (woo-hc).

I saw no fatal error logs. Under “System Status” > WooCommerce pages I found this: https://snipboard.io/25TnUS.jpg

I tried switching to ?default Storefront theme and its not possible to test because the cart and checkout page do not function properly.

I’m using Elementor’s hello theme which is bare bones.

I can solve this problem by installing Jetpack + Woo automated tax.

But why should I need too? I dont want Jetpack, why cant the tax work as its supposed to.

Hi @digitalman101

I saw no fatal error logs. Under “System Status” > WooCommerce pages I found this: https://snipboard.io/25TnUS.jpg

I tried switching to ?default Storefront theme and its not possible to test because the cart and checkout page do not function properly.

Based on this screenshot, the Cart and Checkout pages are not containing the proper shortcodes or blocks to work properly.

Can you please add the Cart and Checkout shortcodes on these pages and see if this works while running on the default Storefront theme and only WooCommerce plugin is enabled?

Let us know how it goes!

Go ahead and close this ticket. The issue is not fixed, but this thread isn’t going anywhere. I’ve talked to other support as well and they have no answer. I see a lot of tax error tickets go un-fixed in the forums.

Another issue is that there is no option to exclude charging tax on the price of shipping.

WooCommerce please improve your tax system.

Hi,

I apologize for the experience you had, I understand some issues could be frustrating.

I was testing the same settings you have on my testing site, and this is the result:

By the way, these are my standard rates:

Sorry for asking, can you set up a staging site to check if this is working on it? If your host doesn’t offer that option, we recommend WP Staging for quickly spinning up a new test site.

Another issue is that there is no option to exclude charging tax on the price of shipping.

In your tax rate settings under?WooCommerce > Settings > Tax, there is a checkbox to apply the tax to calculate on shipping fees (I can see that in your case it is checked):

Let us know if that makes a difference.

Hi thanks for the reply.

Unfortunately testing things on your site isn’t going to solve issues on my site.

“In your tax rate settings under?WooCommerce > Settings > Tax, there is a checkbox to?apply the tax?to calculate on shipping fees (I can see that in your case it is checked):” I have unchecked all the boxes and it does nothing, tax is still applied to shipping.

I have a staging site. And yes I agree disabling all my plugins and switching to default theme would probably fix my issue. But what’s the point, my site would be destroyed, it would not function, and I would have to rebuild the entire thing?

I have now enabled Jetpack & Woo auto tax, taxes work… they’re double charging on shipping though. Canada Post plugin already includes tax on the shipping it charges my customers, and then WooCommerce adds its tax on top of that…

Close the ticket, issues is fixed. There was a bug within standard tax rates.

The goal here was to get my stores taxes working again without the use of Jetpack and Woo auto taxes & shipping plugin. Taxes worked (barely) with Jetpack and Woo auto taxes & shipping plugin but I didn’t want the extra load of Jetpack on my site, I was using it simply because its the only way I could get taxes to work at all. And it was charging my customers double tax on shipping.

The solution below is without any tax plugins and base Woo tax with “charge tax based on customers shipping address setting”.

How to fix: WooCommerce > Status > Tools > Delete WooCommerce tax rates > Clear Transients

Then re-upload your tax sheet or manually implement a new one.

Hi,

Sorry for the confusion.

Unfortunately testing things on your site isn’t going to solve issues on my site.

Oh, my goal was to show that by default it should be working.

I have unchecked all the boxes and it does nothing, tax is still applied to shipping. I have a staging site. And yes I agree disabling all my plugins and switching to default theme would probably fix my issue. But what’s the point, my site would be destroyed

Sorry, I was not too clear, a common practice is to use a staging site with default theme and disable all plugins, it is to check if the behavior is normal only using WooCommerce core, and the next step is to re-enable original theme and plugins gradually, this is to find the cause of the problem, and more information is here about it.

How to fix:?WooCommerce > Status > Tools >?Delete WooCommerce tax rates?> Clear Transients <br>Then re-upload your tax sheet or manually implement a new one.

I am glad you found a solution. I’m going to mark this as resolved. If you have further questions, feel free to create a new thread,

Best.

• This reply was modified 2 years ago by Igor H.