WooCommerce top dashboard is broken when site is live
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I have removed all the extra CSS code, removed the child theme, and checked functions.php to see that there is no extra code affecting the head section of the site. The plugins in use are also the same on our different websites. Also, divi theme. I cleared every cache possible. Dashboard worked for a while in the past. I also turned off all plugins, but it didn’t solve the issue. How to fix this? The bottom image shows how the dashboard should behave normally.
The page I need help with: [log in to see the link]
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Hey @asnac ,
I understand that the top admin bar is not working as expected when your site is live, correct?
To clarify, does this only happen when WooCommerce core is active? Since the admin bar contains various items (many unrelated to WooCommerce), I’d just like to see if this is a WooCommerce-related issue or if it’s more of a WordPress-related issue.
If you deactivate WooCommerce, does the issue disappear? If so, can you check for any console errors on the page when the site is live, and share those with us here. You can read more about?using your browser console to identify errors here
Additionally, can you please share the following:
- System Status Report: You can find this via WooCommerce → Status. Select
Get system report
and thenCopy for Support
. - Fatal Error Log: Please share any fatal error logs (if any) found under WooCommerce → Status → Logs
Cheers!
“I understand that the top admin bar is not working as expected when your site is live, correct?” Correct.
I deactivated WooCommerce on the staging site, and the issue did not disappear.
Here is the list of console errors:
This page uses the non standard property “zoom”. Consider using calc() in the relevant property values, or using “transform” along with “transform-origin: 0 0”. sopucbd.fi
Scripts that have a dependency on [wc-settings, wc-blocks-checkout] must be loaded in the footer, automatewoo-marketing-optin-editor-script was registered to load in the header, but has been switched to load in the footer instead. See https://github.com/woocommerce/woocommerce-gutenberg-products-block/pull/5059 sopucbd.fi:184:9
downloadable font: Glyph bbox was incorrect (glyph ids 4 5 6 7 10 12 13 14 15 21 23 24 27 33 36 40) (font-family: “ETmodules” style:normal weight:400 stretch:100 src index:1) source: https://sopucbd.fi/wp-content/themes/Divi/core/admin/fonts/modules/social/modules.woffunreachable code after return statement megamenu-pro.min.js:1:6484
Status report:
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Page does not contain the [woocommerce_cart] shortcode or the woocommerce/cart block.<br>Checkout: #51 - /kassa/ - Contains the [woocommerce_checkout] shortcode<br>My account: #52 - /oma-tili/<br>Terms and conditions: #350 - /toimitusehdot/ Theme<br><br>Name: Divi<br>Version: 4.27.2<br>Author URL: https://www.elegantthemes.com<br>Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme<br>WooCommerce Support: ? 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Next scheduled: 2024-10-18 11:09:12 +03:00<br>Options: ?<br>Notes: 38<br>Onboarding: completed Action Scheduler<br><br>Complete: 7,526<br>Oldest: 2024-09-17 10:23:13 +0300<br>Newest: 2024-10-18 10:22:26 +0300<br><br>Failed: 1<br>Oldest: 2024-10-17 15:08:45 +0300<br>Newest: 2024-10-17 15:08:45 +0300<br><br>Pending: 13<br>Oldest: 2024-10-18 10:23:21 +0300<br>Newest: 2024-11-07 08:45:38 +0200 Status report information<br><br>Generated at: 2024-10-18 10:22:30 +03:00<br>
I couldn’t find any Fatal error log file.
Hey @asnac ,
Thanks for confirming!
I also turned off all plugins, but it didn’t solve the issue
I understand that you’ve already deactivated all plugins, however it’s possible that there may be a conflict happening with the theme here. To check, can you run through a conflict test and see if this makes any difference? This involves temporarily disabling all plugins, except for WooCommerce, and switching to a default theme, like Storefront.
Here is more info on how to test for conflicts:?https://woo.com/document/how-to-test-for-conflicts/
Please let us know how this goes!
This is now fixed. There was an issue with extra space in the code in the footer section so this was not WooCommerce related issue.
Hey @asnac ,
Glad to hear that this is sorted! ?? Since this has been resolved, feel free to?create a new topic?if you need any further help.
Also, if you have a minute, we’d love it if you could leave us a review:
https://www.ads-software.com/support/plugin/woocommerce/reviews/
Cheers!
- System Status Report: You can find this via WooCommerce → Status. Select
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