WooCommerce transactions not synced to Square

Hi there @gkkb3, thank you for reaching out.

If I understand you correctly, the sales/transactions were properly syncing correctly but then stopped without syncing without any changes being made to your site.

As a first step, please make sure that you are using the latest versions of WooCommerce and Square.

You can also check on the troubleshooting tips about?Sync Issues?and see if this resolves the issue?

In the meantime, for us to investigate your issue further, I’d like to understand your site properly. Please share your?System Status Report?that you can find via?WooCommerce > Status. Select?Get system report?and then?Copy for support. Once you’ve done that, you can paste it into your reply here.

If you could also provide the fatal error logs (if any) under WooCommerce > Status > Logs.

You could copy and paste your reply here or paste it via https://gist.github.com/ and send the link here.

Thanks!

` WordPress Environment

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RafflePress Lite: by RafflePress – 1.12.5<br>Rank Math SEO: by Rank Math – 1.0.211<br>Shortcode Elementor: by RSTheme – 1.0.3<br>SliceWP Pro: by SliceWP – 1.0.5<br>SliceWP: by SliceWP – 1.1.7<br>Squirrly SEO (Newton): by Squirrly – 12.3.16<br>Sucuri Security - Auditing, Malware Scanner and Hardening: by Sucuri Inc. – 1.8.40<br>UpdraftPlus - Backup/Restore: by UpdraftPlus.Com<br>DavidAnderson – 1.23.16

Waitlist woocommerce( Back in stock notifier ): by – 2.5.3<br>Woo Discount Rules PRO 2.0: by Flycart – 2.6.1<br>Woo Discount Rules: by Flycart – 2.6.2<br>Woo Donations: by Geek Code Lab – 3.9<br>WPC Product Bundles for WooCommerce: by WPClever – 7.3.6<br>Product Slider and Carousel with Category for WooCommerce: by WP OnlineSupport<br>Essential Plugin – 2.8.1

Product Slider for WooCommerce: by ShapedPlugin LLC – 2.6.9<br>WooCommerce Amazon Pay: by Amazon Pay – 2.5.1<br>WooCommerce Google Analytics Integration: by WooCommerce – 1.8.13<br>WooCommerce Multiple Free Gift: by lilmonkee – 1.2.3<br>WooPayments: by Automattic – 7.0.0<br>WooCommerce PayPal Payments: by WooCommerce – 2.5.1<br>WooCommerce - ShipStation Integration: by WooCommerce – 4.3.9<br>WooCommerce Square: by WooCommerce – 4.4.1<br>WooCommerce: by Automattic – 8.5.1<br>WP File Manager: by mndpsingh287 – 7.2.2<br>WP Mail SMTP: by WP Mail SMTP – 3.11.1<br>Redirection for Contact Form 7: by Qube One Ltd. – 3.1.2<br>WPForms Lite: by WPForms – 1.8.6.3<br>WPLoyalty: by wployalty – 1.2.8<br>Smart Coupons for WooCommerce Pro: by WebToffee – 2.0.5<br>YITH WooCommerce Wishlist: by YITH – 3.29.0<br>Jetpack CRM: by Automattic - Jetpack CRM team – 6.4.0 Inactive Plugins (2)

Coming Soon Page, Maintenance Mode, Landing Pages & WordPress Website Builder by SeedProd: by SeedProd – 6.15.21<br>Uncanny Automator: by Uncanny Automator<br>Uncanny Owl – 5.4.0.1 Must Use Plugins (1)

Elementor Safe Mode: by Elementor.com – 1.0.0 Settings

API Enabled: –<br>Force SSL: –<br>Currency: USD ($)<br>Currency Position: right<br>Thousand Separator: ,<br>Decimal Separator: .<br>Number of Decimals: 2<br>Taxonomies: Product Types: external (external)<br>grouped (grouped)<br>pw gift card (pw-gift-card)<br>simple (simple)<br>subscription (subscription)<br>variable (variable)<br>variable subscription (variable-subscription)<br>woosb (woosb)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)<br>exclude-from-search (exclude-from-search)<br>featured (featured)<br>outofstock (outofstock)<br>rated-1 (rated-1)<br>rated-2 (rated-2)<br>rated-3 (rated-3)<br>rated-4 (rated-4)<br>rated-5 (rated-5)

Connected to Woo.com: ?<br>Enforce Approved Product Download Directories: –<br>HPOS feature screen enabled: –<br>HPOS feature enabled: –<br>Order datastore: WC_Order_Data_Store_CPT<br>HPOS data sync enabled: – WC Pages

Shop base: #19 - /shop/<br>Cart: #349 - /cart/<br>Checkout: #350 - /checkout/<br>My account: #351 - /my-account/<br>Terms and conditions: ? Page not set Theme

Name: Astra<br>Version: 4.6.4<br>Author URL: https://wpastra.com/about/?utm_source=theme_preview&utm_medium=author_link&utm_campaign=astra_theme<br>Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme<br>WooCommerce Support: ? Templates

Overrides: – WooPayments

Version: 7.0.0<br>Connected to WPCOM: Yes<br>WPCOM Blog ID: 208975660<br>Account ID: acct_1Mm4nhCHXphcwAmK<br>Payment Gateway: Enabled<br>Test Mode: Disabled<br>Enabled APMs: card,klarna<br>WooPay: Disabled<br>WooPay Incompatible Extensions: No<br>Apple Pay / Google Pay: Disabled<br>Fraud Protection Level: basic<br>Multi-currency: Disabled<br>Public Key Encryption: Disabled<br>Auth and Capture: Enabled<br>Documents: Disabled<br>Logging: Enabled Pimwick Plugins

PW WooCommerce Gift Cards Pro: License key: PW-6567de2517520<br>Result: success<br>Cached: 2024-01-24 WooCommerce PayPal Payments

Onboarded: ?<br>Shop country code: US<br>WooCommerce currency supported: ?<br>Advanced Card Processing available in country: ?<br>Pay Later messaging available in country: ?<br>Webhook status: –<br>PayPal Vault enabled: –<br>ACDC Vault enabled: –<br>Logging enabled: –<br>Reference Transactions: –<br>Used PayPal Checkout plugin: –<br>Subscriptions Mode: Disabled Square

Environment: Production<br>Tokenization Enabled: ?<br>Debug Mode: Off Admin

Enabled Features: activity-panels<br>analytics<br>product-block-editor<br>coupons<br>core-profiler<br>customer-effort-score-tracks<br>import-products-task<br>experimental-fashion-sample-products<br>shipping-smart-defaults<br>shipping-setting-tour<br>homescreen<br>marketing<br>mobile-app-banner<br>navigation<br>onboarding<br>onboarding-tasks<br>product-variation-management<br>product-virtual-downloadable<br>product-external-affiliate<br>product-grouped<br>remote-inbox-notifications<br>remote-free-extensions<br>payment-gateway-suggestions<br>shipping-label-banner<br>subscriptions<br>store-alerts<br>transient-notices<br>woo-mobile-welcome<br>wc-pay-promotion<br>wc-pay-welcome-page

Disabled Features: customize-store<br>minified-js<br>new-product-management-experience<br>product-linked<br>settings<br>async-product-editor-category-field

Daily Cron: ? Next scheduled: 2024-01-24 20:29:27 -06:00<br>Options: ?<br>Notes: 119<br>Onboarding: skipped Action Scheduler

Complete: 12,638<br>Oldest: 2023-12-24 11:44:58 -0600<br>Newest: 2024-01-24 11:36:21 -0600

Failed: 547<br>Oldest: 2022-09-22 13:41:53 -0500<br>Newest: 2023-12-10 20:45:17 -0600

In-progress: 1<br>Oldest: –<br>Newest: –

Pending: 14<br>Oldest: 2024-01-24 11:39:27 -0600<br>Newest: 2024-01-31 11:04:28 -0600 Status report information

Generated at: 2024-01-24 11:36:22 -06:00<br>`

01-22-2024 @ 11:47:34 – Firing cron by admin… 01-22-2024 @ 11:47:34 – Cron changing cbt limits from ‘{“AUD”:{“rate”:1.54621,”min”:”1.55″,”max”:”3092.42″},”CAD”:{“rate”:1.37825,”min”:”1.38″,”max”:”2756.50″},”GBP”:{“rate”:0.808303,”min”:”0.81″,”max”:”1616.61″},”NZD”:{“rate”:1.65842,”min”:”1.66″,”max”:”3316.84″}}’ to ‘{“AUD”:{“rate”:1.54389,”min”:”1.54″,”max”:”3087.78″},”CAD”:{“rate”:1.36906,”min”:”1.37″,”max”:”2738.12″},”GBP”:{“rate”:0.79891,”min”:”0.80″,”max”:”1597.81″},”NZD”:{“rate”:1.65983,”min”:”1.66″,”max”:”3319.66″}}’.

Getting this sync error on a few products. Not sure what woosb is referring to but now I cannot input the count/inventory.
Product?#4424?is excluded from sync as the product type “woosb” is unsupported.

Just another error in case this helps:
Deprecated: Hook woocommerce_product_write_panels is deprecated since version 2.6! Use Use woocommerce_product_data_panels action instead. instead. in?/home/myvb9w8f321h/public_html/wp-includes/functions.php?on line?6031

Hey, @gkkb3!

Thanks for the information.

Are all your plugins and the theme updated?

Do you have any custom code on the site? It might be interfering with this.

You might want to try a conflict test to see if the theme or another plugin is causing the issue.

To test, you’ll first want to change the theme on your site to Storefront, then check to see if the issue is still present. If that resolves the issue, you’ll want to get in touch with your theme’s developer and see if they have an update or fix for you.

If changing the theme doesn’t help, you’ll want to deactivate all plugins except for WooCommerce and take a look. If that fixes the problem, re-enable the other plugins one by one (gradually), checking after each, to see where the issue is coming from.

— Be sure you have a good backup in place of your full site and database. You can ask your host for backup functionality or you can consider using a service like Jetpack. If something goes wrong, you will be able to restore it.

— Also, you can consider using a plugin like Health Check & Troubleshooting. This is a plugin developed by the WordPress community and it is helpful to disable plugins without affecting your current site visitors.

— It is important to consider as well a staging functionality in case you would not like to touch your production site (you can ask your host if they offer this service), or you can use WP Staging for quickly spinning up a new test site.

You can find more about this in this guide.

Please let us know about your findings.

Looking forward to your reply.

Have a wonderful day!