WooCommerce trigger is logged, but Mailpoet user not in list

I already tried cloning the automation.

Ow and although the log says the triggers have been met, the automation show 0 Completions

• This reply was modified 2 years, 5 months ago by fredsteetsel.

Hi @fredsteetsel

I would be more than happy to assist you today.

There are a few things to check with that automation:

1 – Are your WooCommerce orders getting marked as “Completed”? That’s extremely important because our triggers will not run until the order gets marked as completed (that is when WooCommerce consider that the purchase has been completed)

2 – Have you checked in AutomatorWP > Logs that the action logs have been registered?
Our MailPoet integration will perform 2 checks:
If email is already a subscriber, will add it to the list.
If email is not a subscriber, will create a new subscriber and then add it to the list.

So the user email should be, if not exist as subscriber, added as subscriber and to the list

After that, have you checked if the user email got registered in MailPoet as subscriber/contact?

Hope it helps!

I use an automation for “logged in users”
As for point 1: Yes the orders are completed.
Point 2: The user is subscribed already to another list.
The strange thing is: The automation says “0” completions
The log says: the automation has been triggered

Hi @fredsteetsel

Have you tried to clean up the AutomatorWP > Logs?

Is possible that from other tests, something is stored incorrectly.

Other way could be cloning the automation and removing the old one.

Stays the same. The logs say that there was a trigger, de Automation says “0” completions. And the user is not added to the Mailpoet list. Seems to be stuck in the middle.

Hi @fredsteetsel

I just tested a similar automation: https://imgur.com/LOILryH

and it worked completely fine, the user got added to the MailPoet contact list, but what I found is that in the MailPoet listing, I needed to click the “Recalculate” button to make the new subscriber appear: https://imgur.com/Kr69dMV

About what you mention:
“The logs say that there was a trigger”
Please, clean up the AutomatorWP > Logs, inside the AutomatorWP > Logs remove all entries and test the automation again

Best regards

Helle Ruben,

I have already done both. Did not work. The user is really not listed.
I think something happens in between.
What i am starting to suspect is Learnpress. I am using learnpress integration with woocommerce and mailpoet too.
Do you know of problems in combination with that?

Hi @fredsteetsel

It shouldn’t have problems, but you can make a test deactivating it.

But if in your logs, you have only a log for the WooCommerce trigger, that’s wrong because for every automation execution you should have 3 entries, so if you only have the trigger log, remove it on every test to make it as clean as possible.

Here is a example of how this should look: https://imgur.com/SuBFEdg

Yes i see what you mean, I really don’t know where to look for a solution. Because every time i try it, just the first log-item appears.

hi @fredsteetsel

Then it means that something is stopping the execution of the automation…

Looks like your issue comes from a theme of plugin conflict, have you tried to perform a conflict test?

The conflict test is really simple, the unique you need is to switch to a default WordPress theme (to check that conflict doesn’t comes from your theme):
https://codex.www.ads-software.com/WordPress_Default_Themes

And deactivate plugins one-by-one to find who is causing this issue

Please, let us know which theme or plugin is causing this issue to contact their authors to request a fix

I will try to find out!

Great @fredsteetsel

Please, keep me informed about which is causing this issue to contact its author

Well,
All of a sudden i saw (on the right side) that i can change how many times a task will be performed per user….. it was at 1, which makes it very logical for the trigger not to be executed…. I made it 100 and now it works every time….

Hi @fredsteetsel

The “Times per user” option defines how many times the automation can be executed for every user.

If you have it setup to 1 and you have run it 1 time for that user, the automation will not run again.

If you want to make it run unlimited times, simply set it to 0.

Hope it helps!