WooCommerce v8.5.1 – Broke My Website

@anastas10s – Just for good measures, I just tested it again on default TT3 theme, with only WC 8.5.1 activated and all other plugins deactivated and the same issue occurs. Within 7 seconds, the physical memory usage and CPU Usage on my server gets drained out.

TT3 activated, see: https://prnt.sc/asUfnln5YVkK

With only WC 8.5.1 plugin activated and all other plugins deactivated, see: https://prnt.sc/fNP7VUM9XCOr

And within 7 seconds, the site broke, wp-admin access broke, internal server error displays, 503, etc. and server’s physical memory and CPU usage maxed out at 100%, see: https://prnt.sc/Usn8dffAaHsF

Hope that helps you as your team continues to investigate this matter. Please provide a fix soon as my of us loyal customers are depending on WooCommerce, a great plugin. Thanks!

Thank you for reaching back, with further details on this, @khoavo.

As a next step, I’d recommend taking a look at what’s documented here.

Could you please check that on your site, and see if the issue persists, or otherwise?

I’ve tried with a fresh WordPress (version 6.4.2) installation, using Local, running WooCommerce version 8.5.1, without being able to reproduce this, I’m afraid.

So far, this sounds like hosting-related, as your experience varies depending on where a site is hosted.

To get an idea of how 2 of your sites are configured (one with the issue and the other without), could you please share a copy of your site’s System Status, as exemplified here?

Once you’ve done that, you can paste each, separately, into our https://quickforget.com/ service and send that secret link here.

Looking forward to hearing from you!

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Hi there @josklever ??

We’d like to take a look at your report on a separate thread, as every site’s set up differs and in order to better focus troubleshooting efforts.

Please open a new topic here: https://www.ads-software.com/support/plugin/woocommerce/#new-topic-0.

Thanks!

@anastas10s – Before updating to WC 8.5.1 my Marketplace option was enabled and the box checked, see screenshot: https://prnt.sc/G_5yZ0WPxt-y

But the problem persist once I update to WC 8.5.1 – Causing fatal error, 503, internal server error, maxed out my CPU & Physical RAM memory on the server, etc. So yes, it’s affecting some hosting providers and not others.

WooCommerce System Status:

I just pasted both secret links to your QuickForget.com service. That’s where you wanted me to paste it, not on this thread here, correct?

It includes two secret links for:

Website with NO ISSUES running WC 8.5.1

Website WITH ISSUES running WC 8.5.1

Note: The website with issues, I temporarily duplicated the website migrate it to a separate WordPress Installation. Just so I can replicate the fatal error to get you the System Status Data. I’ve now deleted this duplicated site from my hosting server since it crashes any other sites on the same server.

Both secrets will be forgotten in 2 days (1/28/2024, 6:06 PM PST) or after it is viewed 10 more times. Hope this helps. Thanks for your support. Keep us posted on this matter.

Hello, this thread says it is resolved but I cannot see any answer. I am experiencing the exact same issue.

@kalaghni – It’s not resolved, not sure why they marked it resolved. Still awaiting for WC to provide a fix. For now, use WC 8.40 to keep your site running smoothly.

STAY WITH 8.4.0 VERSION,DISABLE AUTO UPDATE FUNCTION AND WAIT ……

WAIT……(THE GUYS HAVE LOST THE CONTROL…)

@khoavo Here is what is happening to my site if its any consolation https://prnt.sc/keMIH1kbZoST
We considered downgrading it but its only a staging site.

• This reply was modified 10 months ago by kalaghni.
• This reply was modified 10 months ago by kalaghni.

@kalaghni – I wouldn’t be able to understand all those error codes from your screenshot. But the fatal server error caused by WC 8.5.1 on some hosting servers seem to be the same: Internal Server Error, Maxed out the CPU & Physical Memory on the server, etc. Just continue to use WC 8.40 on all of your current websites running WC and wait for them to provide a fix. They’ll get to the bottom of it eventually.

• This reply was modified 10 months ago by khoavo.

The screenshot of @kalaghni shows the CSS files that are loaded over and over again by the server and is one of the causes the server gets overloaded.

@khoavo, you can change the status of this topic to unresolved..

@josklever – Just changed it to unresolved, Thanks bro.

@anastas10s – I just saw a notification for WC 8.5.2 that is now available. Is this the version with the fix on this server error issue that we’ve bee discussing on this thread?

Changelog:

WooCommerce

• Fix – Fix PHP warnings and remove opinionated styles from the Banner button. #43354
• Fix – Add defensive checks for strpos in ComparisonOperation. #44033
• Fix – Add rudimentary try catch for all remote endpoint spec evaluators. #44037

I don’t recognize anything that might be related to our issue, so I keep the site on 8.4.0 until I get a plausible explanation that the cause of the problem was found and fixed. I do see many other posts on this forum mentioning this issue, so I’m following them as well for updates (press subscibe in the sidebar of these posts).

@josklever – Agreed. Waiting for WC to respond.

?? @khoavo, we are investigating. The issue looks tricky because we are not able to replicate it.

Feel free to share your WooCommerce System Status here. It could help us with the investigation! Thanks!

@gigitux – Your profile badge doesn’t show you’re with WC Support.

i had already posted my 2 private links to their Quickforget.com service yesterday. They include the data from my WC System Status.