WooCommerce (Version 9.0.2) Analytics is not updated

Hi @shamjith,

Thanks for reaching out.

If I understand correctly, you’re having trouble with your WooCommerce analytics.

So that we can have a visual understanding on how the analytics page looks like, could you please share a screenshot with us? Here’s how to make a screenshot: https://wordpress.com/support/make-a-screenshot/

You can use a screenshot sharing software like https://snipboard.io/ and follow the instructions on the site, then share the link with us.

Hi,

Please check the screenshots.

Revenue page: https://tinyurl.com/277w3vau

Plug-ins: https://tinyurl.com/22nt2x6q

Scheduled action: https://tinyurl.com/25lem4mx

Historical data importing: https://tinyurl.com/243679qy

Thank you for reaching back, with further details on this @shamjith .

In the Scheduled Actions screen, in one of the provided screenshots, there is a notice about Action Scheduler migration in progress.

we could see that all the Scheduled Actions were pending/failed

Then, there is this bit also.

To get an idea of how your site is configured, could you please share a copy of your site’s System Status, as exemplified here?

Once you’ve done that, you can paste it here or into our https://quickforget.com/ service and send that secret link here.

Looking forward to hearing from you!

Hi,

Please check the status here: https://quickforget.com/s/64fc14510e477bb6941ef1084b20c97334b3135c55f43b48

Hey, @shamjith!

Thank you for sharing the SSR.

You mentioned you deactivated all plugins. Have you tried going through the steps shared here while having all plugins but Woo deactivates and being on a default theme such as Storefront?

I see you have WPCrontrol installed. Does it show any issues?

Could you take a look at the site health tool? It can be found under?Tools > Site Health. In the site health tool, are there any messages listed regarding loopback requests?

Looking forward to your reply.

Have a wonderful day!

Hi,

I have deactivated all the plug-ins then activated the WooCommerce plug-in and the storefront theme and done the steps that you have specified on the other thread.
Screen: https://tinyurl.com/295wc44m

I have activated the WPCrontrol and could see some issues, please have a look at it.
Screen1: https://tinyurl.com/2a37k9at
Screen2: https://tinyurl.com/26mhnt9e

I have checked the site health tool and could see these issues, please have a look at it.

Screen: https://tinyurl.com/248eeodb

Hello Sham

Thank you for your reply.

Could you check if you can run directly from the WP Control interface?
I am trying to determine whether the problem lies with scheduling that never triggers.
Running them directly should clarify this point.

Another possibility is that it might be related to the Cloudflare protection you have on the site.
Here is a post where a user had a similar issue and was able to fix it by adjusting CloudFlare settings.
I suggest disabling the CF protection and see if that fixes the issue.

I look forward to your response. ??

Best regards.

Hi,

We have fixed the critical issues on the site health

Screen: https://tinyurl.com/23ultzmt

I have removed all the failed, cancelled, pending Scheduled action and run it again. But after 24 hours, the revenue section won’t updated.

Now, i have activated the Wp control plug-in and run all the events.

Screen1: https://tinyurl.com/22dvvbze

Screen2: https://tinyurl.com/2bv3587n

Screen3: https://tinyurl.com/2af236c8

Please check it and let me know what i need to do to update the revenue section.

Screen: https://tinyurl.com/27hrwcbe

I have done the historical data importing 10+ times, but still it is loading and failed due to some errors.

Screen: https://tinyurl.com/2c4qho7u

Hi @shamjith

The DISABLE_WP_CRON constant is set to true. WP-Cron spawning is disabled.

This indicates that cron spawning within WordPress is disabled. Sometimes, this constant gets set, and nothing else is put in place to handle spawning the cron events, which is a problem.

Are you using an external cron service? If you’re using an external service for this and you’re sure it’s working okay, then there’s nothing to worry about. If not, you can add this to your wp-config.php file and see whether it makes any difference.

define ('DISABLE_WP_CRON', true);
define('ALTERNATE_WP_CRON', true);

Furthermore, can you head over to WooCommerce → Status → Tools, and do the following:

• WooCommerce transients – Clear
• Expired transients – Clear
• Clear template cache – Clear
• Capabilities – Reset Capabilities
• Clear customer sessions -Clear

Next, please clear your browser cache and then check again. If this makes no difference, I recommend contacting your hosting provider to see if they can provide any insights.

Please keep us updated on your progress, and don’t hesitate to ask if you have any further questions.

Hi,
I have added the above-shared code in the wp-config.php file and run all the pending scheduled actions. But still, I can’t see any difference in the revenue section. It was working properly up to June 16th. After this date, all the revenue will be zero.
I have cleared all the sections that you specified under the status section.
Also, I have discussed it with the server support, they can’t identify the issue. They confirmed that there are no issues on the server level and asked me to contact WooCommerce support to fix this issue.

Hi @shamjith

It seems like the issue might stem from WooCommerce itself, or perhaps there’s something we’re overlooking. Could you possibly share your site’s system status reports with us again? Unfortunately, the quickforget link has expired. Feel free to redact all the private information before sending it over.

You could copy and paste your reply or share it via Mozilla Community Pastebin and share the link here.

In the meantime, as a temporary workaround, try to revert back to the previous version to see if the issue persists. You can use the WP Rollback plugin to revert back. If the issue is resolved, it might be a bug in the new update. In that case, create a bug report in our GitHub repo here.

Rest assured, I tried to replicate the issue on my end, using both old and new installations, but I couldn’t. I also tried replicating it by upgrading from 8.8.0 to the latest version, checking each one individually to pinpoint when the issue started.

Looking forward to hearing from you!

Hi,

Here is the system status report: https://paste.mozilla.org/mmffb1cA

I have tried the same with older version WordPress and the Woo Commerce plug-in. But there is no difference on the revenue section.

Hi @shamjith

I have reviewed your system status report, and everything seems normal. However, as you mentioned, the revenue section did not change even after you tried reverting to an older version of WordPress and WooCommerce. This suggests that the issue might not be related to the WooCommerce update.

To troubleshoot the issue further, can you please downgrade your PHP version from 8.3.9 to 8.1.27 and see whether it makes any difference or not?

Additionally, head over to WooCommerce → Status → Tools, and do the following:

• WooCommerce transients – Clear
• Expired transients – Clear
• Clear template cache – Clear
• Capabilities – Reset Capabilities
• Clear customer sessions -Clear
• Product lookup tables – Regenerate
• Regenerate the product attributes lookup table – Regenerate

If this doesn’t make a difference, please take a backup and then reinstall WooCommerce. Don’t worry; your data and settings will remain the same.

If the issue still persists, please open a ticket about this from WooCommerce.com > My profile > Support to have a closer look. You may need to create an account before you can access that page.

Please include a link to this forum thread, so that we can keep track of what’s already been done.

We will be able to help you further there.

Hi,

I have downgrade the server php version into 8.1.29

Cleared all the section under WooCommerce → Status → Tools

Reinstalled the WooCommerce plug-in.

But there is no difference on the Revenue section.

Additionally we have made the request under the “Submit a request” from the https://woocommerce.com/my-account/contact-support/

Screen: https://tinyurl.com/26rrxsvy

But i didn’t receive any email notification from the WooCommerce.

• This reply was modified 4 months, 2 weeks ago by Sham.

Hey, @shamjith!

Thank you! I see we did receive your ticket request, our team will reply to you there as soon as possible ??

Have a wonderful day!