WooCommerce – WeChat, Alipay and Union Pay

  • Resolved kevinlutoronto

    (@kevinlutoronto)


    1 year, 9 months ago

    Dear WooCommerce Payment Experts,

    Our Stripe has WeChat, Alipay and Union Pay enabled but the customers, for example in the case of Union Pay, keep on failing in payment this morning. So I went to check with Stripe and they’re saying our Stripe account has WeChat, Alipay and Union Pay, but WooCommerce is blocking the payments. Below is my conversation with Stripe support Jury,

    Jury:
    Hey there Kevin, thank you so much for your patience. I’ve been checking your account for the last few minutes and I have some insights now regarding your inquiry.

    I was checking this on my end and I would like to let you know that from Stripe WeChat and Union Pay are enabled. However, after doing some investigation it looks like the integration with Woocommerce doesn’t support these options and probably this is why you are not seeing them on your Woocommerce Dashboard.

    That being said, the best next steps will be to contact Woocommerce directly to double check if they can support these payments methods. If after reaching their support team you still need further assistance, please let us know.

    Kevin:
    Okay I see, that’s why. We had a customer in the morning paying using Union Pay but the payment failed. I will contact WooCommerce now. Thank you for finding out this issue.

    How do I configure WooCommerce so it accepts WeChat, Alipay and Union Pay?

    Thank you!

    Kevin

Viewing 4 replies - 1 through 4 (of 4 total)

  • Hi @kevinlutoronto

    Thanks for reaching out!

    Our Stripe has WeChat, Alipay and Union Pay enabled but the customers, for example in the case of Union Pay, keep on failing in payment this morning.

    I understand that your Stripe account has enabled the payment methods: WeChat, Alipay and Union Pay, and you would like to use them on your WooCommerce site, correct?

    Kindly be informed that these payment methods are not yet supported in Stripe. You can see the list of supported payment methods in Stripe here: https://woocommerce.com/document/stripe/#additional-payment-methods

    That being said, I checked the submitted featured requests and found this for WeChat: Enable WeChat Pay in WooCommerce Stripe Payment Gateway. You could cast your vote there too.

    For Union Pay and Alipay, you could submit a new feature request here. Developers look for these feature requests for the next enhancements to be added to the plugin.

    Hope this helps!

    Thread Starter kevinlutoronto

    (@kevinlutoronto)

    Dear xue28,

    Thank you. I have upvoted the request to implement WeChat payment. At what point will WooCommerce implement WeChat payment?

    Thanks!

    Kevin

    Hi there @kevinlutoronto

    It is great that you already went ahead with upvoting that request. Feel free to comment also, for getting further visibility.

    With regard to an ETA, for having it available, it appears that currently there are a few other requests with more votes, so that plays a role also.

    To help you further, I’d like to understand more about your setup.

    Could you please send me a copy of your site’s System Status? You can find it via WooCommerce > Status. Select Get system report and then Copy for support.

    Once you’ve done that, you can paste the text in https://gist.github.com/, or https://pastebin.com/, and feel free to change/remove your site URL in the report for privacy reasons.

    You can paste the Gist/Pastebin link here in your reply, once you have that.

    Thank you. ??

    Thread Starter kevinlutoronto

    (@kevinlutoronto)

    Dear Pepe,

    Thank you for your speedy reply. Below is my WooCommerce’s Status’ System Report,

    WordPress Environment

WordPress address (URL): https://
    Site address (URL): https://
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    REST API Version: ? 7.2.2
    WC Blocks Version: ? 8.9.2
    Action Scheduler Version: ? 3.5.2
    Log Directory Writable: ?
    WP Version: 6.1.1
    WP Multisite: –
    WP Memory Limit: 512 MB
    WP Debug Mode: –
    WP Cron: ?
    Language: en_US
    External object cache: –

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Server Info: Apache
    PHP Version: 7.4.33
    PHP Post Max Size: 512 MB
    PHP Time Limit: 90
    PHP Max Input Vars: 1000
    cURL Version: 7.61.1
    OpenSSL/1.1.1k

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    Max Upload Size: 512 MB
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    DOMDocument: ?
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    Multibyte String: ?
    Remote Post: ?
    Remote Get: ?

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Dropin Plugins (1)

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Settings

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Store Setup

Country / State: Canada — Ontario

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Admin

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WooCommerce Payments

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Status report information

Generated at: 2023-02-16 11:14:58 -05:00
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