WooCommerce white screen of death

  • Resolved Jason Chong

    (@dantianhealth)


    5 years, 11 months ago

    Hi
    When I globally disable WooCommerce I simply get a blank white page staring back at me. I saw someone had a similar issue with posts a while back. I am on WordPress 5.0 and wonder if this could be the source of conflict as it is so recently released?

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author Jeff Sterup

    (@foomagoo)

    I’m running WordPress 5 and have no issue when I disable Woocommerce globally. Are you running other plugins that rely on Woocommerce? Like any Woocommerce extensions?

    Plugin Author Jeff Sterup

    (@foomagoo)

    Do you have any errors in your servers error logs?

    Thread Starter Jason Chong

    (@dantianhealth)

    Hi
    Yes I run on the genesis framework so there is the genesis connect for WooCommerce. I do use a couple of others but the error comes up at this stage. If I disable WooCommerce globally then I get an expected error as I need the genesis plugin. Once I disable the genesis plugin then the white page appears. So perhaps the issue is with that plugin?
    I cannot see anything in the logs related to woo*

    Thread Starter Jason Chong

    (@dantianhealth)

    I have tried disabling without the genesis plugin installed and I get the same error. So it is something to do with WooCommerce and my genesis child theme, not the plugin

    Plugin Author Jeff Sterup

    (@foomagoo)

    It sounds like the theme is trying to perform an action with Woocommerce. So without it a 500 error is generated.

Viewing 5 replies - 1 through 5 (of 5 total)
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