WooCommerce Wholesale Prices created Fatal error on all Woocommerce products

Hi @montenegroecoadventuresorg,

I’m afraid the function et_pb_ab_get_refresh_interval() isn’t one of ours. I won’t say never but it’s unlikely to be caused by our plugin.

Looks like this might be being called in /wp-content/themes/Divi/includes/builder/functions.php line number 4553 if you can take a look at that and get an idea from the surrounding code?

Would definitely be worth reaching out to Divi support all the same.

@jkohlbach @montenegroecoadventuresorg

I have had the same issue. I accessed Divi support and worked it through with them. The issue went away when I deactivated the Woocommerce Wholesale Prices plugin. I have also come across another user with a similar issue who recommended rolling back to a previous version of the plugin. I have been getting round the issue by deactivating the plugin when I need to update product pages which isn’t ideal. I don’t want to deactivate the plugin permanently as it’s ideal for my site.

@jkohlbach I wondered whether you could take another look at this as it does seem to be a compatibility problem between Divi and the latest version of the plugin, and it seems that quite a few people are affected.

Thanks very much for your help!

Hi @fionah77,

It would be great if you could send me all the information from the WooCommerce->System Status page. There’s a little button there that will let you copy and paste it to me: https://snipboard.io/eOc7jD.jpg

We’ll try to investigate this and see if we can replicate the issue.

Also, may I know if you use the Divi Builder to create a custom single product page?

Dear @fauzanade , thanks for your response! Here is the status report from my website, let me know if you can replicate the issue.
I do use the Divi builder to create a custom single product page, yes.
Alexandra

### WordPress Environment ###

WordPress address (URL): https://znuggle.me
Site address (URL): https://znuggle.me
WC Version: 6.5.1
REST API Version: ? 6.5.1
WC Blocks Version: ? 7.4.3
Action Scheduler Version: ? 3.4.0
Log Directory Writable: ?
WP Version: 5.9.3
WP Multisite: –
WP Memory Limit: ? 40 MB - We recommend setting memory to at least 64MB. See: Increasing memory allocated to PHP
WP Debug Mode: –
WP Cron: ?
Language: en_US
External object cache: –

### Server Environment ###

Server Info: Apache
PHP Version: 8.0.19
PHP Post Max Size: 6 MB
PHP Time Limit: 30
PHP Max Input Vars: 1000
cURL Version: 7.64.0
OpenSSL/1.1.1n

SUHOSIN Installed: –
MySQL Version: ? 5.5.60-0+deb7u1-log - We recommend a minimum MySQL version of 5.6. See: WordPress requirements
Max Upload Size: 64 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 6.5.1
WC Database Prefix: VEuXc
Total Database Size: 66.04MB
Database Data Size: 59.56MB
Database Index Size: 6.48MB
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### Post Type Counts ###

attachment: 258
atum_purchase_order: 1
atum_supplier: 1
custom_css: 2
et_pb_layout: 21
mc4wp-form: 1
nav_menu_item: 13
page: 57
polylang_mo: 2
post: 3
product: 33
revision: 1181
shop_coupon: 27
shop_order: 98

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (26) ###

Polylang: by WP SYNTEX – 3.2.3
1&1 Assistant: by 1&1 – 5.1.0
Akismet Anti-Spam: by Automattic – 4.2.4
All-in-One WP Migration: by ServMask – 7.61
Classic Editor: by WordPress Contributors – 1.6.2
GDPR Cookie Consent: by WebToffee – 2.1.2
Duplicate Page: by mndpsingh287 – 4.4.8
Facebook for WooCommerce: by Facebook – 2.6.14
Hummingbird: by WPMU DEV – 3.3.2
Mailchimp for WooCommerce: by Mailchimp – 2.6.2
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Mollie Payments for WooCommerce: by Mollie – 7.1.0
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DavidAnderson – 1.22.12

Hyyan WooCommerce Polylang Integration: by Hyyan Abo Fakher – 1.5.0
EU/UK VAT Compliance for WooCommerce (Free): by David Anderson – 1.27.2
WooCommerce PDF Invoices & Packing Slips: by WP Overnight – 2.14.5
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Smush: by WPMU DEV – 3.9.11

### Inactive Plugins (9) ###

Affiliates Manager MailChimp Integration: by wp.insider
wpaffiliatemgr – 1.0.1

Anti-Spam by CleanTalk: by СleanTalk <[email protected]> – 5.177.1
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Auto WooCommerce Affiliate Account Creation: by wp.insider
affmngr – 1.1.3

Easy HTTPS (SSL) Redirection: by Tips and Tricks HQ – 1.9.1
Simple Giveaways: by Igor Benic – 2.42.1
WooCommerce PayPal Checkout Gateway: by WooCommerce – 2.1.3
WooCommerce Wholesale Prices: by Rymera Web Co – 2.1.2
WP Affiliate Manager: by wp.insider
wpaffiliatemgr – 2.9.10

### Must Use Plugins (2) ###

1&1 Product Subdomain: by 1&1 – 1.1.0
ET Support Center :: Must-Use Plugins Autoloader: by Elegant Themes –

### Settings ###

API Enabled: –
Force SSL: –
Currency: EUR (€)
Currency Position: right_space
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –
Enforce Approved Product Download Directories: –

### WC Pages ###

Shop base: #152 - /shop/
Cart: #153 - /cart/
Checkout: #154 - /checkout/
My account: #155 - /my-account/
Terms and conditions: #788 - /terms-and-conditions-general/

### Theme ###

Name: Divi Child
Version: 1.0.0
Author URL: https://www.elegantthemes.com
Child Theme: ?
Parent Theme Name: Divi
Parent Theme Version: 4.17.4
Parent Theme Author URL: https://www.elegantthemes.com
WooCommerce Support: ?

### Templates ###

Overrides: –

### Action Scheduler ###

Complete: 965
Oldest: 2022-04-23 15:18:49 +0000
Newest: 2022-05-24 14:01:14 +0000

Failed: 15
Oldest: 2019-11-26 09:02:10 +0000
Newest: 2019-12-05 21:14:29 +0000

Pending: 3
Oldest: 2022-05-25 00:53:14 +0000
Newest: 2022-05-25 00:53:14 +0000

### WooCommerce Polylang Integration ###

Language Locale: en_US
Polylang Language Locale: en_US
Polylang Available Languages: en_US Warning - missing WooCommerce translation file NOT found at /homepages/37/d558787032/htdocs/clickandbuilds/Znuggle/wp-content/languages/plugins/woocommerce-en_US.mo fr_FR (WooCommerce translation file found OK at /homepages/37/d558787032/htdocs/clickandbuilds/Znuggle/wp-content/languages/plugins/woocommerce-fr_FR.mo)

### Status report information ###

Generated at: 2022-05-24 14:02:36 +00:00

Dear @jkohlbach, Divi support asks me to roll out your plugin to the last version to see if the fatal error is linked to the latest version. Could you please help me do that?
Alexandra

Hi @montenegroecoadventuresorg,

You can download the previous version from here: https://www.ads-software.com/plugins/woocommerce-wholesale-prices/advanced/

Just scroll down below and you’ll find it. Then, you can upload it to your website to downgrade the plugin.

Please let me know how it goes.

Thanks! I have followed your instructions, removed current version and installed previous version 2.1.2 but I still get the same fatal error message. Divi still thinks it is related to your plugin:

Fatal error: Uncaught Error: Call to undefined function et_pb_ab_get_refresh_interval() in /homepages/37/d558787032/htdocs/clickandbuilds/Znuggle/wp-content/themes/Divi/includes/builder/functions.php:4553 Stack trace: #0 /homepages/37/d558787032/htdocs/clickandbuilds/Znuggle/wp-includes/class-wp-hook.php(307): et_pb_before_main_editor(Object(WP_Post)) #1 /homepages/37/d558787032/htdocs/clickandbuilds/Znuggle/wp-includes/class-wp-hook.php(331): WP_Hook->apply_filters(NULL, Array) #2 /homepages/37/d558787032/htdocs/clickandbuilds/Znuggle/wp-includes/plugin.php(476): WP_Hook->do_action(Array) #3 /homepages/37/d558787032/htdocs/clickandbuilds/Znuggle/wp-admin/edit-form-advanced.php(581): do_action('edit_form_after...', Object(WP_Post)) #4 /homepages/37/d558787032/htdocs/clickandbuilds/Znuggle/wp-admin/post.php(206): require('/homepages/37/d...') #5 {main} thrown in /homepages/37/d558787032/htdocs/clickandbuilds/Znuggle/wp-content/themes/Divi/includes/builder/functions.php on line 4553

What shall I do next? Thanks in advance.
Alexandra

Hi @montenegroecoadventuresorg,

We have released a fix for this in WooCommerce Wholesale Prices 2.1.4. Could you please update your plugin to the latest version?

Please let me know how it goes.