WooCommerce won’t install?

  • Resolved myusufsuleman

    (@myusufsuleman)


    4 years, 5 months ago

    There’s already a topic about this but it doesn’t work and I have a different error message. “Installation failed: There has been a critical error on your website. Please check your site admin email inbox for instructions.Learn more about debugging in WordPress.”

    I have WordPress 5.4.2 and PHP 7.4.

Viewing 6 replies - 1 through 6 (of 6 total)

  • Hi @myusufsuleman,

    Sorry to hear you ran into this issue on your site! We’ll need to get more information on the specific critical error in order to understand what is causing this.

    First up, please enable WordPress debug logging on your site. Here is a good guide on how to do this.

    Once you’ve enabled debug logging, please try to install WooCommerce. This should trigger the error again and hopefully an error will be logged in the wp-content/debug.log file.

    Paste that error message in your response and we’ll take a look!

    Thread Starter myusufsuleman

    (@myusufsuleman)

    @jlundie Here it is:
    “Installation failed: 502 Bad Gateway 502 Bad Gateway nginx <!– a padding to disable MSIE and Chrome friendly error page –> <!– a padding to disable MSIE and Chrome friendly error page –> <!– a padding to disable MSIE and Chrome friendly error page –> <!– a padding to disable MSIE and Chrome friendly error page –> <!– a padding to disable MSIE and Chrome friendly error page –> <!– a padding to disable MSIE and Chrome friendly error page –>”

    Hi @myusufsuleman,

    Sorry for the wait on this. Is there still an issue installing WooCommerce? If so, can you disable all plugins on the site, and switch the theme to Storefront or 2020 and see if the same error still happens?

    The error showing looks like it is something to do with Chrome, so you can also try on Firefox or IE Edge and see if that works.

    Let us know the results!

    dougaitken

    (@dougaitken)

    Automattic Happiness Engineer

    Hi @myusufsuleman

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

    Thanks,

    Thread Starter myusufsuleman

    (@myusufsuleman)

    @nixiack8 It now says”Installation failed: Destination folder already exists.”.

    jessepearson

    (@jessepearson)

    Automattic Happiness Engineer

    @myusufsuleman This sounds like the installation process was failing after the plugin folder was created. If you’re still having issues, you would need to:

    1. log in via FTP or via a File Manager at your host,
    2. go to /wp-content/plugins/
    3. delete the woocommerce folder
    4. then go to Plugins > Add New and search for WooCommerce
    5. You would then be able to install WooCommerce again
Viewing 6 replies - 1 through 6 (of 6 total)
  • The topic ‘WooCommerce won’t install?’ is closed to new replies.

Tags