Woocommerce zero-value orders keeps asking for payment method
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I run a WooCommerce webshop and use the PW WooCommerce Gift Cards plugin. When a client uses a gift card and the total amount of the order is zero, it still asks for a payment method at checkout. I have already disabled all other plugins except PW and WooCommerce, and temporarily switched themes (I use Flatsome). Unfortunately, this did not resolve the issue. I also contacted the plugin owner and WooCommerce support. They confirmed that my WooCommerce settings are correct and that there are no conflicting plugins. The final thing I did was trying custom code for zero-value orders.
I added this PHP code to my theme’s functions.php:add_action('woocommerce_thankyou', 'auto_complete_zero_value_orders');
function auto_complete_zero_value_orders($order_id) {
if (!$order_id) return;
$order = wc_get_order($order_id);
if ($order->get_total() == 0) {
$order->update_status('completed');
}
}That also had no effect. I hope that someone else can help me further. Thanks in advanced.
The page I need help with: [log in to see the link]
Viewing 8 replies - 1 through 8 (of 8 total)
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Hello @zelfmaak can you please paste a systems report? Go to WooCommerce > Status > Get Systems Report and pasting that here inside using a Code Block.
Also what is your ticket number from when you spoke to WooCommerce support?
Hey there, @zelfmaak! Thanks for contacting us. I’m happy to help you.
You mentioned that our support via email confirmed that the WooCommerce settings are correct, right?
What did the plugin owner said?
The reason I’m asking is because in this forum we are only able to help with the WooCommerce core plugin and its features. We are not able to assist with third-party plugins such as PW WooCommerce Gift Cards, so the best course of action is to reach out to their support so they can assist you further ??
Please let us know if there’s anything else we can do to help or if you have any questions.
Have a wonderful day!
@serafinnyc my ticket number is #8608229 and here you can find the System Report:
<br>### WordPress Environment ###<br><br>WordPress address (URL): https://zelfmaak.nl<br>Site address (URL): https://zelfmaak.nl<br>WC Version: 9.1.4<br>Legacy REST API Package Version: De Legacy REST API plugin is niet ge?nstalleerd op deze site.<br>Action Scheduler Version: ? 3.8.1<br>Log Directory Writable: ?<br>WP Version: 6.6.1<br>WP Multisite: –<br>WP Memory Limit: 256 MB<br>WP Debug Mode: –<br>WP Cron: ?<br>Language: nl_NL<br>External object cache: ?<br><br>### Server Environment ###<br><br>Server Info: Apache/2<br>PHP Version: 8.3.6<br>PHP Post Max Size: 8 MB<br>PHP Time Limit: 30<br>PHP Max Input Vars: 1000<br>cURL Version: 7.87.0<br>OpenSSL/1.1.1w<br><br>SUHOSIN Installed: –<br>MySQL Version: 10.4.27-MariaDB-cll-lve<br>Max Upload Size: 2 MB<br>Default Timezone is UTC: ?<br>fsockopen/cURL: ?<br>SoapClient: ?<br>DOMDocument: ?<br>GZip: ?<br>Multibyte String: ?<br>Remote Post: ?<br>Remote Get: ?<br><br>### Database ###<br><br>WC Database Version: 9.1.4<br>WC Database Prefix: wp_<br>Totale database grootte: 14.83MB<br>Database gegevens grootte: 11.41MB<br>Database index grootte: 3.42MB<br>wp_woocommerce_sessions: Data: 0.05MB + Index: 0.02MB + Engine InnoDB<br>wp_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wp_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB<br>wp_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_woocommerce_order_itemmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wp_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB<br>wp_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wp_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.05MB + Engine InnoDB<br>wp_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine 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Security ###<br><br>Secure connection (HTTPS): ?<br>Hide errors from visitors: ?<br><br>### Active Plugins (18) ###<br><br>Cloudflare: door Cloudflare<br>Inc. – 4.12.8<br><br>Google for WooCommerce: door WooCommerce – 2.8.2<br>Site Kit by Google: door Google – 1.133.0<br>Health Check & Troubleshooting: door The www.ads-software.com community – 1.7.1<br>LiteSpeed Cache: door LiteSpeed Technologies – 6.4<br>Nextend Social Login: door Nextendweb – 3.1.14<br>PW WooCommerce Gift Cards: door Pimwick<br>LLC – 2.2<br><br>Simple Chat Button: door Rasoul Mousavian – 1.8.0<br>Converter for Media: door matt plugins - Optimize images by convert WebP & AVIF – 5.13.1<br>Plugin for Google Reviews: door RichPlugins – 4.1<br>WooCommerce.com Update Manager: door Automattic – 1.0.3<br>WooPayments: door WooCommerce – 8.0.2<br>WooCommerce PayPal Payments: door WooCommerce – 2.8.3<br>WooCommerce Shipping & Tax: door WooCommerce – 2.7.0<br>WooCommerce: door Automattic – 9.1.4<br>Yoast SEO: door Team Yoast – 23.2<br>WP Mail SMTP: door WP Mail SMTP – 4.1.1<br>WPForms Lite: door WPForms – 1.9.0.2<br><br>### Inactive Plugins (0) ###<br><br><br>### Dropin Plugins () ###<br><br>advanced-cache.php: advanced-cache.php<br>object-cache.php: LiteSpeed Cache - Object Cache (Drop-in)<br><br>### Must Use Plugins (2) ###<br><br>Health Check Troubleshooting Mode: door – 1.9.1<br>WordPress automation by Installatron: door –<br><br>### Settings ###<br><br>API Enabled: –<br>Force SSL: ?<br>Currency: EUR (€)<br>Currency Position: left_space<br>Thousand Separator: .<br>Decimal Separator: ,<br>Number of Decimals: 2<br>Taxonomies: Product Types: external (external)<br>gift-card (gift-card)<br>grouped (grouped)<br>pw gift card (pw-gift-card)<br>simple (simple)<br>variable (variable)<br><br>Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)<br>exclude-from-search (exclude-from-search)<br>featured (featured)<br>outofstock (outofstock)<br>rated-1 (rated-1)<br>rated-2 (rated-2)<br>rated-3 (rated-3)<br>rated-4 (rated-4)<br>rated-5 (rated-5)<br><br>Connected to WooCommerce.com: ?<br>Enforce Approved Product Download Directories: ?<br>HPOS feature enabled: ?<br>Order datastore: Automattic\WooCommerce\Internal\DataStores\Orders\OrdersTableDataStore<br>HPOS data sync enabled: –<br><br>### Logging ###<br><br>Enabled: ?<br>Handler: Automattic\WooCommerce\Internal\Admin\Logging\LogHandlerFileV2<br>Retention period: 30 dagen<br>Level threshold: –<br>Log directory size: 3 MB<br><br>### WC Pages ###<br><br>Winkelbasis: #9 - /webshop/<br>Winkelwagen: #10 - /winkelwagen/ - Bevat het woocommerce/cart blok<br>Afrekenen: #11 - /afrekenen/ - Bevat het woocommerce/checkout blok<br>Mijn account: #12 - /my-account/<br>Algemene voorwaarden: #115 - /algemene-voorwaarden/<br><br>### Theme ###<br><br>Name: Flatsome<br>Version: 3.18.7<br>Author URL: https://uxthemes.com<br>Child Theme: ? – Als je wijzigingen aanbrengt in WooCommerce of in een hoofdthema dat je niet zelf gebouwd hebt<br>raden we het gebruik van een sub thema aan. Zie: Hoe maak je eensub thema<br><br>WooCommerce Support: ?<br><br>### Templates ###<br><br>Overrides: flatsome/woocommerce/archive-product.php<br>flatsome/woocommerce/cart/cart-empty.php<br>flatsome/woocommerce/cart/cart-shipping.php<br>flatsome/woocommerce/cart/cart.php<br>flatsome/woocommerce/cart/mini-cart.php<br>flatsome/woocommerce/checkout/form-checkout.php<br>flatsome/woocommerce/checkout/form-coupon.php<br>flatsome/woocommerce/checkout/order-received.php<br>flatsome/woocommerce/checkout/terms.php<br>flatsome/woocommerce/checkout/thankyou.php<br>flatsome/woocommerce/content-product-cat.php<br>flatsome/woocommerce/content-product.php<br>flatsome/woocommerce/content-single-product.php<br>flatsome/woocommerce/content-widget-product.php<br>flatsome/woocommerce/global/breadcrumb.php<br>flatsome/woocommerce/global/quantity-input.php<br>flatsome/woocommerce/global/wrapper-end.php<br>flatsome/woocommerce/global/wrapper-start.php<br>flatsome/woocommerce/loop/header.php<br>flatsome/woocommerce/loop/loop-end.php<br>flatsome/woocommerce/loop/loop-start.php<br>flatsome/woocommerce/loop/pagination.php<br>flatsome/woocommerce/loop/rating.php<br>flatsome/woocommerce/loop/result-count.php<br>flatsome/woocommerce/loop/sale-flash.php<br>flatsome/woocommerce/myaccount/form-login.php<br>flatsome/woocommerce/myaccount/navigation.php<br>flatsome/woocommerce/notices/error.php<br>flatsome/woocommerce/notices/notice.php<br>flatsome/woocommerce/notices/success.php<br>flatsome/woocommerce/product-searchform.php<br>flatsome/woocommerce/single-product/photoswipe.php<br>flatsome/woocommerce/single-product/price.php<br>flatsome/woocommerce/single-product/product-image.php versie 7.8.0 is verouderd. De hoofdversie is 9.0.0<br>flatsome/woocommerce/single-product/product-thumbnails.php<br>flatsome/woocommerce/single-product/rating.php<br>flatsome/woocommerce/single-product/related.php<br>flatsome/woocommerce/single-product/review.php<br>flatsome/woocommerce/single-product/sale-flash.php<br>flatsome/woocommerce/single-product/share.php<br>flatsome/woocommerce/single-product/short-description.php<br>flatsome/woocommerce/single-product/tabs/tabs.php<br>flatsome/woocommerce/single-product/title.php<br>flatsome/woocommerce/single-product/up-sells.php<br>flatsome/woocommerce/single-product-reviews.php<br>flatsome/woocommerce/single-product.php<br><br>Outdated Templates: ?<br> <br> <br> Leer hoe te updaten<br><br>### WooPayments ###<br><br>Version: 8.0.2<br>Connected to WPCOM: Ja<br>WPCOM Blog ID: 124097867<br>Account ID: acct_1PFKUCFzG5SymzhY<br>Payment Gateway: Ingeschakeld<br>Test Mode: Uitgeschakeld<br>Enabled APMs: card,ideal<br>WooPay: Komt niet in aanmerking<br>Apple Pay / Google Pay: Ingeschakeld (checkout)<br>Fraud Protection Level: basic<br>Multi-currency: Uitgeschakeld<br>Auth and Capture: Ingeschakeld<br>Documents: Ingeschakeld<br>Logging: Ingeschakeld<br><br>### WooCommerce PayPal Payments ###<br><br>Onboarded: ?<br>Shop country code: NL<br>WooCommerce currency supported: ?<br>Advanced Card Processing available in country: ?<br>Pay Later messaging available in country: –<br>Webhook status: –<br>PayPal Vault enabled: –<br>ACDC Vault enabled: –<br>Logging enabled: ?<br>Reference Transactions: –<br>Used PayPal Checkout plugin: –<br>Subscriptions Mode: Disabled<br><br>### Admin ###<br><br>Enabled Features: activity-panels<br>analytics<br>product-block-editor<br>coupons<br>core-profiler<br>customize-store<br>customer-effort-score-tracks<br>import-products-task<br>experimental-fashion-sample-products<br>shipping-smart-defaults<br>shipping-setting-tour<br>homescreen<br>marketing<br>mobile-app-banner<br>navigation<br>onboarding<br>onboarding-tasks<br>product-custom-fields<br>remote-inbox-notifications<br>remote-free-extensions<br>payment-gateway-suggestions<br>shipping-label-banner<br>subscriptions<br>store-alerts<br>transient-notices<br>woo-mobile-welcome<br>wc-pay-promotion<br>wc-pay-welcome-page<br>launch-your-store<br><br>Disabled Features: experimental-blocks<br>minified-js<br>pattern-toolkit-full-composability<br>product-pre-publish-modal<br>printful<br>settings<br>async-product-editor-category-field<br>product-editor-template-system<br><br>Daily Cron: ? Next scheduled: 2024-08-18 10:33:07 +02:00<br>Options: ?<br>Notes: 83<br>Onboarding: completed<br><br>### Action Scheduler ###<br><br>Complete: 285<br>Oldest: 2024-07-18 00:49:15 +0200<br>Newest: 2024-08-17 19:38:35 +0200<br><br>Failed: 44<br>Oldest: 2024-05-23 22:50:07 +0200<br>Newest: 2024-07-01 14:06:20 +0200<br><br>Pending: 5<br>Oldest: 2024-08-18 05:00:00 +0200<br>Newest: 2024-08-18 12:16:58 +0200<br><br><br>### Status report information ###<br><br>Generated at: 2024-08-17 19:39:21 +02:00<br>@carolm29 the plugin owned checked my System Report and made sure that all the payment methodes I chose in WooCommerce where compatible with the plugin. They found nothing that should case an issue. So I am hoping someone else might know what to do.
Hi @zelfmaak
Thank you for sharing more details. I’ve looked into ticket #8608229, and it looks like one of our happiness engineers has already responded to it.
However, does this issue occur with a default product type, such as simple or variable?
As our colleague,@carolm29 , mentioned earlier, we don’t provide help & support for 3rd-party plugins or themes as they’re outside our support scope. It would be best to reach out to the theme or plugin developers you used to build your site for further assistance.
Looking forward to hearing from you!
@shameemreza thank you for your response. This issue does occur with a simple product type with virtual selected.
I also reached out to the theme creator, but have not got any response yet.
Hello zelfmaak,
Thank you for your reply.
WooCommerce supports free products and the customer will go through the checkout process to place the order but no payment gateways will be shown.
PW WooCommerce Gift Cards plugin should trigger this process if the gift card covers the product cost and makes it a free product.
I suggest you wait for the response from PW WooCommerce Gift Cards and Flatsome theme support.
They might be able to provide better insights into the problem.I hope this helps. ??
Best regards.
@doublezed2 thank you for the information and I will wait for a response from the theme support.
Kind regards,
Roy
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