WooCoomerce Shipping is randomly not being added

  • Resolved antoniacarbonpixel

    (@antoniacarbonpixel)


    4 years, 5 months ago

    I have a client who uses the WooCommerce standard shipping set up with zones and classes. It’s been running fine for almost a year.

    Over the last 2 months a handful of international orders have not had any shipping applied to them. I am UK and the affected orders have been in Europe and US which are 2 different shipping zones. I’ve checked the zones, classes, that the products have the right shipping set up, coupons etc everywhere I can think.

    I’ve set up a staging site to mimic the orders and I cannot recreate the issue at any point.

    Could anyone point me in the next direction of where I can be looking to try and see where the issue may be?

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support RK a11n

    (@riaanknoetze)

    Hi there,

    From the outside-looking in, that’ll be difficult to troubleshoot as we have no idea how zones have been configured or what the shipping address is on those orders.

    The only other things I can think of is to make sure the underlying shipping method itself is working. This is especially important if you’re using plugins to calculate shipping rates based on the weight/dimensions of the cart.

    Alternatively, you could also check whether your theme is overriding any cart/checkout pages with their own ones – it’s possible that these are messing with shipping logic in that shipping addresses aren’t matched to the zones.

    Thread Starter antoniacarbonpixel

    (@antoniacarbonpixel)

    Hi, I did think this would be a tricky one. I could post up endless screen shots but I’m not sure that would give you the detail needed either.

    Shipping rates aren’t calculated on anything we don’t use weight or dimensions. We have a rate for Small, Medium & Large (more or less) which are just set manually on the relevant products.

    I think the theme is definitely be a place to look now. I’m not a developer so I will find some developer support for that. Thank you.

Viewing 2 replies - 1 through 2 (of 2 total)
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