Woopayment payout failure

  • Resolved clothbot

    (@clothbot)


    3 months, 1 week ago

    Hello,

    Some months ago woopayments stopped working asking for a renewal of identification but it didn’t accept my identification card as it did before. I have now issued a new identification card which it accepted and seems to be able to continue working. The problem is that while ot stopped working I got an eshop order (on the end of February) which seemed payed in the order page so I went ahead and sent it – but then the payout is marked as failed and it never went through to a deposit to my bank. I have screenshots if they would help but I’m not sure how to upload them here.

    Can anyone please tell me what needs to be done to release this payment as it seems to have been credited on the customer but never attributed to me?

    Thank you!

    The page I need help with: [log in to see the link]

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  • Plugin Support Reynier (a11n)

    (@reynierc)

    Hi @clothbot

    Thanks for reaching out. Since this looks like an account-related issue, it’s best to create a support ticket while logged into your WooCommerce account for security reasons.

    From a desktop browser, go to Woo.com > My Account > Support?. If you proceed with this route, please include a link to this forum thread so we can keep track of what has already been done or discussed here.

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