• Resolved laveniuk

    (@laveniuk)


    The dropdown menu to input credit card information doesnt show on mobile.
    Had multiple customers let me know this.
    Tried multiple browsers.

    Works on PC.

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support Shameem R. a11n

    (@shameemreza)

    Hi @laveniuk

    The issues seems related to WooPayments, but you’ve posted in the WooCommerce Square plugin. I’d suggest posting in the WooPayments plugin’s dedicated support forum for further help with this. Here is a direct link to their support forum: https://www.ads-software.com/support/plugin/woocommerce-payments/

    However, this problem is usually caused by a conflict with your theme or another plugin. The best way to determine this is to:

    • Temporarily switch your theme to Storefront or Twenty Twenty-Four
    • Disable all plugins except for WooCommerce and WooPayments
    • Repeat the action that is causing the problem

    If you’re not seeing the same problem after completing the conflict test, then you know the problem was with the plugins and/or theme you deactivated. To figure out which plugin is causing the problem, reactivate your other plugins one by one, testing after each, until you find the one causing conflict. You can find a more detailed explanation on how to do a conflict test here.

    I hope that helps! When creating a new post in the WooPayments forum, make sure to include conflict test results.

    Thanks!

    Thread Starter laveniuk

    (@laveniuk)

    So just to update people!

    I did as you suggested and disabled all the plugins, It started working.

    Then started to turn them on one at a time until i got to the Jetpack plugin.
    That broke it!

    Unsure why, but i started a topic under their section here!

    Credit Card Dropdown on Mobile not showing | www.ads-software.com

    Plugin Support Shameem R. a11n

    (@shameemreza)

    Hi @laveniuk

    I’m glad you were able to find a solution to your inquiry here and thanks for sharing it with the community too! ??

    I will mark this thread as resolved. Should you have further inquiries, kindly create a new topic here.

    Thanks!

    Thread Starter laveniuk

    (@laveniuk)

    Further into looking into this…. Its this setting within Jetpack…. Turn it on and off and its makes or breaks the Credit Card Dropdown.

    • This reply was modified 5 months ago by laveniuk.
Viewing 4 replies - 1 through 4 (of 4 total)
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