Hi there!
Refunds are processed immediately. However, depending on the customer’s bank, it can take anywhere from 5 to 10 business days before they get their money back in their account.
If your customer doesn’t see the refund after 10 business days?and?the original charge is still visible on their bank statement, they should contact their bank for more information.
Also, If a refund is sent shortly after the original charge, the refund might be processed as a “reversal.” What this means is that the original charge will simply disappear from the customer’s statement, and a separate credit is not issued.
Thus, if you refund a customer soon after they ordered, but they never see the amount added back to their statement, you can simply ask them to review their statement?for the original charge. It should be gone, as if they never transacted with you at all.
For more details you can use this article. https://woocommerce.com/document/woopayments/managing-money/#refunds
I hope this is helpful! Please let us know if you have any further questions or concerns.
We will be happy to help you further.
