WooPayments failed to receive accounts

  • Resolved lavishhk

    (@lavishhk)


    1 week, 5 days ago

    When I go to the Woo Payments Dashboard, I get a message saying “You’ll need to verify your business and payment details to enable payouts.” However, when I go to verify business details, after completing the first few questions, I keep getting the error,

    “Failed to retrieve account session. Please try again later.”

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Support Moses M. (woo-hc)

    (@mosesmedh)

    Hi @lavishhk,

    I understand that you’re experiencing difficulties with connecting and verifying your business, and I know how frustrating that can be.

    This issue often arises when WooPayment fails to establish a connection with your site. To fix this, please install and set up Jetpack by following the steps outlined here: Jetpack Setup Guide.

    If Jetpack is already installed, try disconnecting your account, clearing your site cache, and then reconnecting.

    Let me know if this helps!

    Thread Starter lavishhk

    (@lavishhk)

    The issue still persists

    “Failed to retrieve account session. Please try again later.”

    Plugin Support Mahfuzur Rahman(woo-hc)

    (@mahfuzurwp)

    Hi @lavishhk,

    Thank you for the update. Since the issue still persists, could you please provide us with your System Status Report and any Fatal Error Logs from your site? You can copy and paste the logs into a gist and share the link here.

    Looking forward to your response!

    Thread Starter lavishhk

    (@lavishhk)

    System Status Report
    https://gist.github.com/Lavishhk/2c345ff132ebc42e053c1ff687284e14

    Thread Starter lavishhk

    (@lavishhk)

    ?Fatal Error Logs

    https://gist.github.com/Lavishhk/9faa88a634c01fb9cf5710c4fd63780f

    Plugin Support Moses M. (woo-hc)

    (@mosesmedh)

    Hi @lavishhk,

    Thanks for sharing the reports. I checked your System Status Report and noticed that WooPayments isn’t connected since the account ID is not linked.

    ### WooPayments ###
    Version: 8.9.1
    Connected to WPCOM: 是
    WPCOM Blog ID: 232331728
    Account ID: ? 未連結
    Logging: 停用

    Go to WooCommerce > Settings > Payments, select WooPayments, and follow the setup prompts to properly connect your account. If it’s already connected, try disconnecting it, clear your site cache if applicable, and then reconnect. Let me know if that helps.

    Thread Starter lavishhk

    (@lavishhk)

    Successfully connected! THX

Viewing 7 replies - 1 through 7 (of 7 total)
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