WooPayments not issuing payment

  • Resolved upmarket

    (@upmarket)


    11 months ago

    One of my clients has a site that uses WooPayments. WooPayments stopped sending deposits on December 15th (12 days ago). I have no emails or indication as to why. I’ve checked Stripe, WooPayments and the website. I also contacted support, and was told someone would email my client “shortly”, because the email I was logged in to my WooCommerce account wasn’t the same as the one on the client account. That was 4 hours ago.

    Please help! There are thousands of dollars hanging out and I need to get this solved.

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support ckadenge (woo-hc)

    (@ckadenge)

    Hi @upmarket,

    I apologize for the inconvenience and I can understand how frustrating this can be.

    Can you please provide us with the ticket number so that we can check the status of the issue? Also, be sure to include in the ticket this forum thread link.

    Thank you.

    Thread Starter upmarket

    (@upmarket)

    I was never given a ticket number. The support request was via chat and they cut me off after I gave then the system status report

    Plugin Support ckadenge (woo-hc)

    (@ckadenge)

    Hello,

    I understand you do not have a ticket number for the issue you are facing. To start a support ticket, please follow the steps below:

    1. Go to WooCommerce, Products, or most subpages of those three. (The only exceptions are WooCommerce > Dashboard and Customers.)
    2. Select?Help?in the top right corner.

    You can find more details on opening a ticket here.

    I hope this helps!

    Thread Starter upmarket

    (@upmarket)

    I was able to find the ticket number – 7504028

    I just finally got a response that they are “looking into it”.

    Plugin Support ckadenge (woo-hc)

    (@ckadenge)

    Hi again!

    Thank you for confirming the ticket number, zen – 7504028.

    I will be closing this thread on behalf of that ticket so that we can continue working with you via email.

    Please feel free to open a new topic, or respond to the email directly if you have any other questions.

    Have a good one!

Viewing 5 replies - 1 through 5 (of 5 total)
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