WooPayments stuck in setup step primary industry
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I am currently trying to set the WooPayments up for a client. In the step “Tell us about your business” the select “Select the primary industry of your business” does not give back any suggestions when filling it out, nor do I recieve a list of options to choose from. So I cannot fill in anything here. I also cannot continue the setup as this select field is mandatory. Afterwards, I went back to step 1 and choose sandbox mode to continue, which leads to the following error:
Invalid request, please go back and try again.
Error Code: invalid_client
Error Message: Unknown client_id.I have deactivated and deinstalled WooPayments and reinstalled it, but the issue remains. Any ideas how to fix this?
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Hey there! Thanks for contacting us. I’m happy to help you.
This seems to be an issue with the Jetpack connection.
It sounds like Jetpack is unable to make an XML-RPC request to your website. Please make sure that XML-RPC is turned on.
The connection to WordPress.com is managed by Jetpack. Although the Jetpack plugin itself is not required, one workaround you can try is to install the plugin and initiate the connection through it. Now, when you return to the setup process, you should see your account already connected to WordPress.com.
If you already have Jetpack installed, we recommend disconnecting and connecting it again. You can find more about this in this guide.
If that doesn’t help, kindly share the following for further troubleshooting steps:
- System Status Report which you can find via
WooCommerce > Status > Get system report > Copy for support
. - Fatal error logs (if any) under WooCommerce > Status > Logs.
You could copy and paste your reply here or via?https://gist.github.com/?and send the link here.
Looking forward to your reply.
Have a wonderful day!
Hi and thanks for your quick answer. I tested if XML-RPC is turned on, which indeed is working (opened the xmlrpc.php in my browser and got a feedback-msg).
I also installed Jetpack and connected it to an account. Afterwards I tried to go through the setup again but the issue remains and I cannot choose any options or the primary industry.
The following is my system report, maybe this helps:
` WordPress Environment WC Version: 8.3.1 REST API Version: ? 8.3.1 WC Blocks Version: ? 11.4.9 Action Scheduler Version: ? 3.7.2 Log Directory Writable: ? WP Version: 6.4.3 WP Multisite: – WP Memory Limit: 2 GB WP Debug Mode: – WP Cron: ? Language: de_DE External object cache: ? Server Environment Server Info: Apache PHP Version: 8.0.30 PHP Post Max Size: 100 MB PHP Time Limit: 600 PHP Max Input Vars: 2500 cURL Version: 7.76.1 OpenSSL/3.0.7 SUHOSIN Installed: – MySQL Version: 10.5.22-MariaDB Max Upload Size: 100 MB Default Timezone is UTC: ? fsockopen/cURL: ? SoapClient: ? DOMDocument: ? GZip: ? Multibyte String: ? Remote Post: ? Remote Get: ? 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wpcode: 2 wpforms: 8 wp_navigation: 1 Security Secure connection (HTTPS): ? Hide errors from visitors: ? Active Plugins (62) weLaunch Framework: by weLaunch.io – 1.0.19 WPML Multilingual CMS: by OnTheGoSystems – 4.6.8 WPML SEO: by OnTheGoSystems – 2.1.0 Antispam Bee: by pluginkollektiv – 2.11.5 Better Search Replace: by WP Engine – 1.4.5 Borlabs Cookie - Cookie Opt-in: by Borlabs GmbH – 2.2.67 Cache Warmer: by TMM Technology – 1.1.4 Classic Editor: by WordPress Contributors – 1.6.3 Contact Form 7 Multilingual: by OnTheGoSystems – 1.2.2 Contact Form 7: by Takayuki Miyoshi – 5.8.7 Disable Gutenberg: by Jeff Starr – 3.1.1 Drag and Drop Multiple File Upload - Contact Form 7: by Glen Don L. Mongaya – 1.3.7.4 Yoast Duplicate Post: by Enrico Battocchi & Team Yoast – 4.5 GTM4WP - A Google Tag Manager (GTM) plugin for WordPress: by Thomas Geiger – 1.20 Enable Media Replace: by ShortPixel – 4.1.5 Envato Market: by Envato – 2.0.11 EWWW Image Optimizer: by Exactly WWW – 7.2.3 Extensive VC Addons: by Nenad Obradovic – 1.9.1 File Renaming on upload: by WPFactory – 2.5.6 WP Armour - Honeypot Anti Spam: by Dnesscarkey – 2.1.18 Jetpack: by Automattic – 13.2.1 WPBakery Page Builder: by Michael M - WPBakery.com – 7.1 Mega Addons For WPBakery Page Builder: by Topdigitaltrends – 4.3.0 Nasa Core: by NasaTheme – 1.3.8 Permalink Manager Pro: by Maciej Bis – 2.4.1.6 Product Filter for WooCommerce: by XforWooCommerce – 8.3.0 (update to version 9.0.3 is available) Product page shipping calculator for WooCommerce: by PI Websolution – 1.3.49 Real Category Management: by devowl.io – 4.2.8 Redis Object Cache: by Till Krüss – 2.5.1 Regenerate Thumbnails: by Alex Mills (Viper007Bond) – 3.1.6 Slider Revolution: by ThemePunch – 6.6.18 Rank Math SEO: by Rank Math – 1.0.214 Simple Image Sizes: by Rahe – 3.2.2 Event Timeline Feed: by ScriptsTown – 1.2.2 WooCommerce Cash On Pickup: by Marian Kadanka – 1.7.0 CTX Feed: by WebAppick – 6.4.6 Woocommerce Custom Product Addons (5.x.x): by Acowebs – 5.0.10 Advanced Flat Rate Shipping For WooCommerce: by theDotstore – 4.2.2 WooCommerce Extended Coupon Features PRO: by Soft79 – 3.3.2 German Market: by MarketPress – 3.31 WooCommerce Multilingual & Multicurrency: by OnTheGoSystems – 5.3.1 WooCommerce Mein Konto: by WeLaunch – 1.0.12 WooPayments: by Automattic – 7.3.0 WooCommerce PayPal Payments: by WooCommerce – 2.4.2 (update to version 2.5.4 is available) WooCommerce: by Automattic – 8.3.1 (update to version 8.6.1 is available) Wordfence Security: by Wordfence – 7.11.4 WP Call Button: by Syed Balkhi – 1.4.1 WP Mail Logging: by WP Mail Logging Team – 1.12.0 WP Mail SMTP: by WP Mail SMTP – 3.11.0 WP Rocket | No Cache for Admins: by WP Rocket Support Team – WP Rocket: by WP Media – 3.15.7 WP Rollback: by GiveWP.com – 1.7.3 WP Activity Log: by Melapress – 4.6.2 WP STAGING PRO - Backup Duplicator & Migration: by WP-STAGING – 5.1.3 WP STAGING - Backup Duplicator & Migration: by WP-STAGING WPStagingBackup – 3.1.4 WP YouTube Lyte: by Frank Goossens (futtta) – 1.7.22 Modules for WPBakery: by Webweisend Media GmbH – 1.0 WPForms Lite: by WPForms – 1.8.5.3 WPML Media: by OnTheGoSystems – 2.7.3 WPML String Translation: by OnTheGoSystems – 3.2.8 WPForms Multilingual: by OnTheGoSystems – 0.3.6 YITH WooCommerce Compare: by YITH – 2.33.0 Inactive Plugins (10) Advanced Custom Fields Multilingual: by OnTheGoSystems – 2.0.5 Advanced Custom Fields PRO: by WP Engine – 6.2.1.1 easyCredit-Ratenkauf for WooCommerce: by NETZKOLLEKTIV – 2.1.6 Meta pixel for WordPress: by Facebook – 3.0.16 Product Feed PRO for WooCommerce: by AdTribes.io – 13.2.9 Query Monitor: by John Blackbourn – 3.15.0 Reduce Unused CSS Solution with Critical CSS For WP: by Magazine3 – 1.0.12 Slider Revolution Bubblemorph AddOn: by ThemePunch – 3.0.8 Slider Revolution Mousetrap Add-On: by ThemePunch – 3.1.0 WooCommerce UnzerCw: by customweb GmbH – 1.0.85 Dropin Plugins (3) advanced-cache.php: advanced-cache.php maintenance.php: maintenance.php object-cache.php: Redis Object Cache Drop-In Must Use Plugins (1) WP STAGING Optimizer: by WP STAGING – 1.5.4 Settings API Enabled: – Force SSL: – Currency: EUR (€) Currency Position: right_space Thousand Separator: . Decimal Separator: , Number of Decimals: 2 Taxonomies: Product Types: external (external) grouped (grouped) simple (simple) variable (variable) woosb (woosb) Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog) exclude-from-search (exclude-from-search) featured (featured) outofstock (outofstock) rated-1 (rated-1) rated-2 (rated-2) rated-3 (rated-3) rated-4 (rated-4) rated-5 (rated-5) Connected to WooCommerce.com: – Enforce Approved Product Download Directories: – HPOS feature screen enabled: – HPOS feature enabled: – Order datastore: WC_Order_Data_Store_CPT HPOS data sync enabled: – WC Pages Shop base: ? Page not set Cart: #1664 - /warenkorb/ Checkout: ? Page does not contain the [woocommerce_checkout] shortcode or the woocommerce/checkout block. My account: ? Page does not contain the [woocommerce_my_account] shortcode. Terms and conditions: #19 - /allgemeine_geschaeftsbedingungen/ Theme Name: Flozen Theme Child Version: 1.4 Author URL: https://nasatheme.com Child Theme: ? Parent Theme Name: Flozen Theme Parent Theme Version: 1.4.2 Parent Theme Author URL: https://nasatheme.com WooCommerce Support: ? Templates Overrides: flozen-theme/woocommerce/archive-product.php flozen-theme/woocommerce/cart/cart-item-data.php flozen-theme/woocommerce/cart/cart.php flozen-theme/woocommerce/cart/cross-sells.php flozen-theme/woocommerce/cart/mini-cart.php flozen-theme/woocommerce/checkout/form-checkout.php flozen-theme/woocommerce/checkout/form-coupon.php flozen-theme-child/woocommerce/checkout/thankyou.php flozen-theme/woocommerce/content-product.php flozen-theme/woocommerce/content-single-product.php flozen-theme/woocommerce/content-widget-product.php flozen-theme/woocommerce/global/breadcrumb.php flozen-theme/woocommerce/global/quantity-input.php flozen-theme/woocommerce/loop/loop-end.php flozen-theme/woocommerce/loop/loop-start.php flozen-theme/woocommerce/loop/orderby.php flozen-theme/woocommerce/loop/pagination.php flozen-theme/woocommerce/myaccount/form-login.php flozen-theme/woocommerce/single-product/add-to-cart/variation-add-to-cart-button.php flozen-theme/woocommerce/single-product/add-to-cart/variation.php flozen-theme/woocommerce/single-product/product-image.php flozen-theme/woocommerce/single-product/product-thumbnails.php flozen-theme/woocommerce/single-product/related.php flozen-theme/woocommerce/single-product/tabs/additional-information.php flozen-theme/woocommerce/single-product/tabs/description.php flozen-theme/woocommerce/single-product/tabs/tabs.php flozen-theme/woocommerce/single-product/up-sells.php flozen-theme/woocommerce/single-product-reviews.php flozen-theme/woocommerce/single-product.php WooPayments Version: 7.3.0 Connected to WPCOM: Yes WPCOM Blog ID: 210289997 Account ID: ? Not connected Logging: Disabled WooCommerce PayPal Payments Onboarded: ? Shop country code: DE WooCommerce currency supported: ? Advanced Card Processing available in country: ? Pay Later messaging available in country: ? Webhook status: ? PayPal Vault enabled: – ACDC Vault enabled: – Logging enabled: – Reference Transactions: – Used PayPal Checkout plugin: – Subscriptions Mode: Disabled Admin Enabled Features: activity-panels analytics product-block-editor coupons core-profiler customer-effort-score-tracks import-products-task experimental-fashion-sample-products shipping-smart-defaults shipping-setting-tour homescreen marketing mobile-app-banner navigation onboarding onboarding-tasks product-variation-management remote-inbox-notifications remote-free-extensions payment-gateway-suggestions shipping-label-banner subscriptions store-alerts transient-notices woo-mobile-welcome wc-pay-promotion wc-pay-welcome-page Disabled Features: customize-store minified-js new-product-management-experience product-virtual-downloadable product-external-affiliate settings async-product-editor-category-field Daily Cron: ? Next scheduled: 2024-03-15 17:24:15 +01:00 Options: ? Notes: 162 Onboarding: completed Action Scheduler Complete: 694,130 Oldest: 2024-02-13 18:04:08 +0100 Newest: 2024-03-15 17:58:04 +0100 Failed: 1,989 Oldest: 2022-09-06 00:00:18 +0200 Newest: 2024-03-15 17:49:34 +0100 In-progress: 1 Oldest: – Newest: – Pending: 8 Oldest: 2024-03-15 18:00:18 +0100 Newest: 2024-03-16 06:46:53 +0100 Status report information Generated at: 2024-03-15 17:58:09 +01:00 `
Hey, @kuroyomi!
Thank you for trying and sharing the report.
I see you have outdated version of WooCommerce.
We recommend keeping everything updated. Regularly updating plugins helps maintain your site’s security, performance, and compatibility while ensuring you benefit from the latest features and improvements.
Can you please update WooCommerce to the most recent version (8.6.1) as well as the theme and any other plugin that needs updating and check if the issue persists?
Looking forward to your reply.
Have a wonderful day!
Thank you, as the webshop is already online and customizers can purchase the products, I’d prefer to test updating everything in a safe stagingmode. I can do so on upcoming monday and will get back to this thread afterwards to let you know if it helped.
Hey, @kuroyomi!
All right, no worries. It is best to run tests on a staging site. If your host does not offer that option, you can use WP Staging for quickly spinning up a new test site.
Let us know how it goes when you can.
Looking forward to your reply.
Have a wonderful day!
I have now set up a staging with WP Staging Pro und updated all plugins in staging. The most important thing: In staging mode, I could choose to disconnect the live Website from WooPayments und connect my staging which I did. Afterwards, when I was sure all updates went through successfully and the frontend looked fine, I got back to my live website and manually did all updates in there (I did not push my staging website into the live website).
In the end, I went back into the WooPayments setup of my live website (I got no notice about having switched my connection) and this time I could choose from the select for my industry without problems.
I’m not sure what exactly solved the problem, but I think the connecting-switch, that was offered when I worked in WP staging, helped in actually resetting WooPayments in general.
- This reply was modified 8 months, 1 week ago by kuroyomi.
Hi @kuroyomi!
That’s great. Probably reconnecting WooPayments did the job, as you mentioned.
We are glad you found a solution; thank you for sharing it with the community.
If you have any questions or need further assistance, we recommend you create a new topic.
I hope you have a great day!
- System Status Report which you can find via
- The topic ‘WooPayments stuck in setup step primary industry’ is closed to new replies.