• Resolved kuroyomi

    (@kuroyomi)


    I am currently trying to set the WooPayments up for a client. In the step “Tell us about your business” the select “Select the primary industry of your business” does not give back any suggestions when filling it out, nor do I recieve a list of options to choose from. So I cannot fill in anything here. I also cannot continue the setup as this select field is mandatory. Afterwards, I went back to step 1 and choose sandbox mode to continue, which leads to the following error:

    Invalid request, please go back and try again.
    Error Code: invalid_client
    Error Message: Unknown client_id.

    I have deactivated and deinstalled WooPayments and reinstalled it, but the issue remains. Any ideas how to fix this?

Viewing 7 replies - 1 through 7 (of 7 total)
  • Hey there! Thanks for contacting us. I’m happy to help you.

    This seems to be an issue with the Jetpack connection.

    It sounds like Jetpack is unable to make an XML-RPC request to your website. Please make sure that XML-RPC is turned on.

    The connection to WordPress.com is managed by Jetpack. Although the Jetpack plugin itself is not required, one workaround you can try is to install the plugin and initiate the connection through it. Now, when you return to the setup process, you should see your account already connected to WordPress.com.

    If you already have Jetpack installed, we recommend disconnecting and connecting it again. You can find more about this in this guide.

    If that doesn’t help, kindly share the following for further troubleshooting steps:

    • System Status Report which you can find via WooCommerce > Status > Get system report > Copy for support.
    • Fatal error logs (if any) under WooCommerce > Status > Logs.

    You could copy and paste your reply here or via?https://gist.github.com/?and send the link here.

    Looking forward to your reply.

    Have a wonderful day!

    Thread Starter kuroyomi

    (@kuroyomi)

    Hi and thanks for your quick answer. I tested if XML-RPC is turned on, which indeed is working (opened the xmlrpc.php in my browser and got a feedback-msg).

    I also installed Jetpack and connected it to an account. Afterwards I tried to go through the setup again but the issue remains and I cannot choose any options or the primary industry.

    The following is my system report, maybe this helps:

    ` WordPress Environment
    
    WC Version: 8.3.1
    REST API Version: ? 8.3.1
    WC Blocks Version: ? 11.4.9
    Action Scheduler Version: ? 3.7.2
    Log Directory Writable: ?
    WP Version: 6.4.3
    WP Multisite: –
    WP Memory Limit: 2 GB
    WP Debug Mode: –
    WP Cron: ?
    Language: de_DE
    External object cache: ? Server Environment
    
    Server Info: Apache
    PHP Version: 8.0.30
    PHP Post Max Size: 100 MB
    PHP Time Limit: 600
    PHP Max Input Vars: 2500
    cURL Version: 7.76.1
    OpenSSL/3.0.7
    
    SUHOSIN Installed: –
    MySQL Version: 10.5.22-MariaDB
    Max Upload Size: 100 MB
    Default Timezone is UTC: ?
    fsockopen/cURL: ?
    SoapClient: ?
    DOMDocument: ?
    GZip: ?
    Multibyte String: ?
    Remote Post: ?
    Remote Get: ? Database
    
    WC Database Version: 8.3.1
    WC Database Prefix: hc_
    Total Database Size: 2042.73MB
    Database Data Size: 1527.13MB
    Database Index Size: 515.60MB
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    Taxonomies: Product Types: external (external)
    grouped (grouped)
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    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
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    Connected to WooCommerce.com: –
    Enforce Approved Product Download Directories: –
    HPOS feature screen enabled: –
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    HPOS data sync enabled: – WC Pages
    
    Shop base: ? Page not set
    Cart: #1664 - /warenkorb/
    Checkout: ? Page does not contain the [woocommerce_checkout] shortcode or the woocommerce/checkout block.
    My account: ? Page does not contain the [woocommerce_my_account] shortcode.
    Terms and conditions: #19 - /allgemeine_geschaeftsbedingungen/ Theme
    
    Name: Flozen Theme Child
    Version: 1.4
    Author URL: https://nasatheme.com
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    WooCommerce Support: ? Templates
    
    Overrides: flozen-theme/woocommerce/archive-product.php
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    flozen-theme/woocommerce/single-product.php WooPayments
    
    Version: 7.3.0
    Connected to WPCOM: Yes
    WPCOM Blog ID: 210289997
    Account ID: ? Not connected
    Logging: Disabled WooCommerce PayPal Payments
    
    Onboarded: ?
    Shop country code: DE
    WooCommerce currency supported: ?
    Advanced Card Processing available in country: ?
    Pay Later messaging available in country: ?
    Webhook status: ?
    PayPal Vault enabled: –
    ACDC Vault enabled: –
    Logging enabled: –
    Reference Transactions: –
    Used PayPal Checkout plugin: –
    Subscriptions Mode: Disabled Admin
    
    Enabled Features: activity-panels
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    product-block-editor
    coupons
    core-profiler
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    import-products-task
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    product-external-affiliate
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    async-product-editor-category-field
    
    Daily Cron: ? Next scheduled: 2024-03-15 17:24:15 +01:00
    Options: ?
    Notes: 162
    Onboarding: completed Action Scheduler
    
    Complete: 694,130
    Oldest: 2024-02-13 18:04:08 +0100
    Newest: 2024-03-15 17:58:04 +0100
    
    Failed: 1,989
    Oldest: 2022-09-06 00:00:18 +0200
    Newest: 2024-03-15 17:49:34 +0100
    
    In-progress: 1
    Oldest: –
    Newest: –
    
    Pending: 8
    Oldest: 2024-03-15 18:00:18 +0100
    Newest: 2024-03-16 06:46:53 +0100 Status report information
    
    Generated at: 2024-03-15 17:58:09 +01:00
    `

    Hey, @kuroyomi!

    Thank you for trying and sharing the report.

    I see you have outdated version of WooCommerce.

    We recommend keeping everything updated. Regularly updating plugins helps maintain your site’s security, performance, and compatibility while ensuring you benefit from the latest features and improvements.

    Can you please update WooCommerce to the most recent version (8.6.1) as well as the theme and any other plugin that needs updating and check if the issue persists?

    Looking forward to your reply.

    Have a wonderful day!

    Thread Starter kuroyomi

    (@kuroyomi)

    Thank you, as the webshop is already online and customizers can purchase the products, I’d prefer to test updating everything in a safe stagingmode. I can do so on upcoming monday and will get back to this thread afterwards to let you know if it helped.

    Hey, @kuroyomi!

    All right, no worries. It is best to run tests on a staging site. If your host does not offer that option, you can use WP Staging for quickly spinning up a new test site.

    Let us know how it goes when you can.

    Looking forward to your reply.

    Have a wonderful day!

    Thread Starter kuroyomi

    (@kuroyomi)

    I have now set up a staging with WP Staging Pro und updated all plugins in staging. The most important thing: In staging mode, I could choose to disconnect the live Website from WooPayments und connect my staging which I did. Afterwards, when I was sure all updates went through successfully and the frontend looked fine, I got back to my live website and manually did all updates in there (I did not push my staging website into the live website).

    In the end, I went back into the WooPayments setup of my live website (I got no notice about having switched my connection) and this time I could choose from the select for my industry without problems.

    I’m not sure what exactly solved the problem, but I think the connecting-switch, that was offered when I worked in WP staging, helped in actually resetting WooPayments in general.

    • This reply was modified 8 months, 1 week ago by kuroyomi.

    Hi @kuroyomi!

    That’s great. Probably reconnecting WooPayments did the job, as you mentioned.

    We are glad you found a solution; thank you for sharing it with the community.

    If you have any questions or need further assistance, we recommend you create a new topic.

    I hope you have a great day!

Viewing 7 replies - 1 through 7 (of 7 total)
  • The topic ‘WooPayments stuck in setup step primary industry’ is closed to new replies.