WooPayments will not function

Hi,?

I am receiving the following fatal error log when troubleshooting a WooPayments issue:

2023-12-16T21:38:33+00:00 CRITICAL Uncaught WCPay\Exceptions\API_Exception: Error: Could not process the account. in /var/www/html/wp-content/plugins/woocommerce-payments/includes/wc-payment-api/class-wc-payments-api-client.php:1965

Stack trace:

#0 /var/www/html/wp-content/plugins/woocommerce-payments/includes/wc-payment-api/class-wc-payments-api-client.php(1779): WC_Payments_API_Client->check_response_for_errors()

#1 /var/www/html/wp-content/plugins/woocommerce-payments/includes/wc-payment-api/class-wc-payments-api-client.php(1585): WC_Payments_API_Client->request()

#2 /var/www/html/wp-content/plugins/woocommerce-payments/includes/admin/class-wc-rest-payments-settings-controller.php(962): WC_Payments_API_Client->save_fraud_ruleset()

#3 /var/www/html/wp-content/plugins/woocommerce-payments/includes/admin/class-wc-rest-payments-settings-controller.php(549): WC_REST_Payments_Settings_Controller->update_fraud_protection_settings()

#4 /var/www/html/wp-includes/rest-api/class-wp-rest-server.php(1193): WC_REST_Payments_Settings_Controller->update_se in /var/www/html/wp-content/plugins/woocommerce-payments/includes/wc-payment-api/class-wc-payments-api-client.php on line 1965

Here is my WordPress site info:

### wp-core ###

version: 6.4.2

site_language: en_US

user_language: en_US

timezone: +00:00

permalink: /index.php/%year%/%monthnum%/%day%/%postname%/

https_status: true

multisite: false

user_registration: 0

blog_public: 1

default_comment_status: open

environment_type: production

user_count: 1

dotorg_communication: true

### wp-paths-sizes ###

wordpress_path: /var/www/html

wordpress_size: 54.25 MB (56885897 bytes)

uploads_path: /var/www/html/wp-content/uploads

uploads_size: 17.46 MB (18312307 bytes)

themes_path: /var/www/html/wp-content/themes

themes_size: 6.28 MB (6582738 bytes)

plugins_path: /var/www/html/wp-content/plugins

plugins_size: 143.55 MB (150525381 bytes)

database_size: 12.34 MB (12943360 bytes)

total_size: 233.89 MB (245249683 bytes)

### wp-active-theme ###

name: Astra (astra)

version: 4.5.2

author: Brainstorm Force

author_website: https://wpastra.com/about/?utm_source=theme_preview&utm_medium=author_link&utm_campaign=astra_theme

parent_theme: none

theme_features: core-block-patterns, astra_hooks, widgets-block-editor, align-wide, automatic-feed-links, title-tag, post-thumbnails, starter-content, html5, post-formats, custom-logo, customize-selective-refresh-widgets, editor-style, woocommerce, rank-math-breadcrumbs, amp, wc-product-gallery-zoom, wc-product-gallery-lightbox, wc-product-gallery-slider, widgets, menus

theme_path: /var/www/html/wp-content/themes/astra

auto_update: Disabled

### wp-themes-inactive (2) ###

Superb eCommerce: version: 2.1, author: SuperbThemesCom, Auto-updates disabled

Twenty Twenty-Four: version: 1.0, author: the WordPress team, Auto-updates disabled

### wp-plugins-active (2) ###

WooCommerce: version: 8.4.0, author: Automattic, Auto-updates disabled

WooPayments: version: 6.9.2, author: Automattic, Auto-updates disabled

### wp-plugins-inactive (4) ###

Elementor: version: 3.18.3, author: Elementor.com, Auto-updates disabled

Jetpack: version: 12.9.3, author: Automattic, Auto-updates disabled

Superb Addons - WordPress & Elementor Addons: version: 3.1.0, author: SuperbThemes, Auto-updates disabled

Superb Helper: version: 1.1.0, author: SuPlugins, Auto-updates disabled

### wp-media ###

image_editor: WP_Image_Editor_GD

imagick_module_version: Not available

imagemagick_version: Not available

imagick_version: Not available

file_uploads: 1

post_max_size: 8M

upload_max_filesize: 64M

max_effective_size: 8 MB

max_file_uploads: 20

gd_version: 2.2.5

gd_formats: GIF, JPEG, PNG, WebP, BMP, XPM

ghostscript_version: not available

### wp-server ###

server_architecture: Linux 5.4.0-28-generic x86_64

httpd_software: Apache/2.4.41 (Ubuntu)

php_version: 7.4.3-4ubuntu2.19 64bit

php_sapi: apache2handler

max_input_variables: 1000

time_limit: 30

memory_limit: 128M

admin_memory_limit: 256M

max_input_time: 60

upload_max_filesize: 64M

php_post_max_size: 8M

curl_version: 7.68.0 OpenSSL/1.1.1f

suhosin: false

imagick_availability: false

pretty_permalinks: true

htaccess_extra_rules: true

current: 2023-12-26T19:19:19+00:00

utc-time: Tuesday, 26-Dec-23 19:19:19 UTC

server-time: 2023-12-26T19:19:18+00:00

### wp-database ###

extension: mysqli

server_version: 8.0.35-0ubuntu0.20.04.1

client_version: mysqlnd 7.4.3-4ubuntu2.19

max_allowed_packet: 67108864

max_connections: 151

### wp-constants ###

WP_HOME: https://beaniepod.store

WP_SITEURL: https://beaniepod.store

WP_CONTENT_DIR: /var/www/html/wp-content

WP_PLUGIN_DIR: /var/www/html/wp-content/plugins

WP_MEMORY_LIMIT: 128M

WP_MAX_MEMORY_LIMIT: 256M

WP_DEBUG: false

WP_DEBUG_DISPLAY: true

WP_DEBUG_LOG: false

SCRIPT_DEBUG: false

WP_CACHE: false

CONCATENATE_SCRIPTS: undefined

COMPRESS_SCRIPTS: undefined

COMPRESS_CSS: undefined

WP_ENVIRONMENT_TYPE: Undefined

WP_DEVELOPMENT_MODE: undefined

DB_CHARSET: utf8

DB_COLLATE: undefined

### wp-filesystem ###

wordpress: writable

wp-content: writable

uploads: writable

plugins: writable

themes: writable

I have tried re-installing WooCommerce and WooPayments multiple times without any success. WooCommerce installs without any hiccups but when I use the integrated WooPayments installer I get the following message:

Could not activate woocommerce-payments plugin, the requested plugin 'woocommerce-payments' could not be activated

I initially set up my bank info with WooPayments a week ago and received an email stating it would take up to 7 days to verify the information. It has been 10 days, so I assume this problem lies somewhere within my end of the code. I have tried disabling all plugins, using a default theme, and checked for any software updates. When I attempt to edit any of the settings from my WordPress admin dashboard, I get the following message:

Error retrieving disputes.

In the payments section of my dashboard, this is what I see:

Account details Rejected

Edit details

Payments:

Disabled

Deposits:

Temporarily suspended (learn more)

In my WooCommerce settings, under the payment tab, the following errors are displayed:

Deposit schedule -

Deposit scheduling is currently unavailable for your store.

Set your payment risk level -

There was an error retrieving your fraud protection settings. Please refresh the page to try again.

When I try to edit any or none of my settings the following error message is displayed:

Error saving settings.

Please let me know if there is anything I am missing, or if there is any more information needed to solve this issue. Thank you very much.