WOOSMS stopped working

  • Resolved ocdeliveryorders

    (@ocdeliveryorders)


    1 year, 10 months ago

    Hi! We use WOOSMS to send us text notifications of new online orders or new customers, and we have for over 2 years. On Dec 19th through Dec 22nd all messages sent received an error code. After that the messages we’re again labeled “delivered” but we have not received a single one. We were emailing with an employee who told us it was a phone service issue, but every other message is coming through on phone service besides WOOSMS. I have reached back out 2 more times for help regarding this and have not received anymore responses. Please help! We need this notifications to run our business in a timely and effective manner. It’s very important.

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  • Plugin Author BulkGate

    (@woosms)

    Hello,

    as already consulted via email, US routes are really complicated. We are trying to get a route with registration, which will be raised in 2-3 weeks.

    For now our team is trying to get the expression from the operator why the messages which you have enclosed did not reach the end device.

    We still did not get any reply. If you are facing the problems today, please enclose the fresh SMS IDs to the support team via email – they will send it to the operator to help him find the solution.

    Thank you very much for the cooperation.

    BulkGate team

Viewing 1 replies (of 1 total)
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